Summary
Overview
Work History
Education
Skills
Timeline
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KIRSTINE CVETANOVSKI

Richmond,NSW

Summary

Dynamic customer service and administration professional with extensive experience in both public service and private enterprise. Recognized for exceptional problem-solving skills and a strong commitment to enhancing customer satisfaction. Proven ability to efficiently manage resources and schedules while maintaining positive relationships with clients, staff, and management. Focused on leveraging organizational skills to contribute effectively to team objectives and drive operational excellence.

Overview

9
9
years of professional experience

Work History

Flight Operations Officer

Swissport
Mascot, NSW
07.2024 - 12.2024
  • Facilitated timely freight delivery to various customer locations.
  • Handled freight import and export operations.
  • Prepare documentation for cargo shipments.
  • Responded to customer inquiries via email and phone.
  • Resolved discrepancies by effectively managing damaged and lost freight inquiries.
  • Facilitate clear communication with receiving agents concerning freight.
  • Coordinated with airlines to manage import and export processes.
  • Performed additional tasks as assigned.
  • Meeting designated KPI targets.

Customer Service Coordinator

Ceva Logistics
Orchid Hills, NSW
03.2024 - 07.2024
  • Handled damage and lost-in-transit claims with efficiency.
  • Managed comprehensive responses to incoming emails.
  • Enhanced process efficiency, addressing ETA issues and mitigating order inaccuracies.
  • Processed various POD and load sheet submissions.
  • Managed timely and precise depot searches.
  • Maintained stock area by organizing and managing quarantine bay activities.

Operation Support Officer

Team Global Express
Hume, ACT
01.2023 - 04.2023
  • Handled customer interactions efficiently during parcel collection.
  • Monitored Ipec activities and prioritized tasks, ensuring effective communication with customers regarding parcel logistics.
  • Facilitated parcel collection from the depot.
  • Coordinated messaging to ensure customer engagement.

Sales and Administration

Mr Brandman
Queanbeyan, NSW
07.2022 - 02.2023
  • Managed invoices, files, and receipts for efficient recordkeeping.
  • Assisted clients in choosing suitable products during the ordering process.
  • Updated product data including prices, codes, and descriptions.
  • Organized spreadsheets to track order processing and scheduling jobs.
  • Request supplies and assign incoming deliveries to their respective orders.
  • Performed daily tasks with accuracy and efficiency.
  • Demonstrated proactive problem-solving and effective time management.

Sales / Administration

ActewAGL Energy Shop
Fyshwick, ACT
01.2021 - 04.2022
  • Applied coding systems to maintain accurate and searchable financial documentation.
  • Scheduled customer appointments based on availability.
  • Maintained consistency and accuracy in completing routine responsibilities.
  • Demonstrated efficient time management techniques for streamlined workflows.
  • Navigate business platforms to obtain rebates, discounts, and Sustainable Tariff Credits for customers.

Postal Delivery Officer

Australia Post
Mawson, ACT
11.2016 - 04.2021
  • Ensured secure delivery by verifying identity and recording signatures for acknowledgment.
  • Support team efforts by actively participating in improvement initiatives.
  • Provided consistent, courteous assistance while maintaining service guidelines.
  • Maintained equipment effectively to support safety standards and maintain cleanliness.
  • Examine information, pinpoint problems, and implement solutions.

Help Desk Team Member

National Health and Medical Research Council
07.2015 - 09.2016
  • Ensured clear comprehension of customer needs before resolving issues.
  • Applied critical thinking to dissect problems and identify solutions.
  • Examined multiple resources to compile and present findings.
  • Documented issues during customer communication in RGMs/NEAF.
  • Created professional documents and communications utilizing Microsoft Word and similar software tools.

Education

Business Administration Certificate 3 - Business Administration

CIT Canberra
Canberra, ACT
07-2015

Warehousing and distribution - Transport And Warhousing

TAFE VIC
Victori
07-1998

Skills

  • Administrative Support
  • Timely Appointment Planning
  • Accurate Data Entry
  • File Management
  • Customer service and communication skills
  • Records Organization Skills
  • Customer Service Expertise
  • Call Center Operations
  • Retail Sales Proficiency

Timeline

Flight Operations Officer

Swissport
07.2024 - 12.2024

Customer Service Coordinator

Ceva Logistics
03.2024 - 07.2024

Operation Support Officer

Team Global Express
01.2023 - 04.2023

Sales and Administration

Mr Brandman
07.2022 - 02.2023

Sales / Administration

ActewAGL Energy Shop
01.2021 - 04.2022

Postal Delivery Officer

Australia Post
11.2016 - 04.2021

Help Desk Team Member

National Health and Medical Research Council
07.2015 - 09.2016

Business Administration Certificate 3 - Business Administration

CIT Canberra

Warehousing and distribution - Transport And Warhousing

TAFE VIC

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KIRSTINE CVETANOVSKI