Summary
Overview
Work History
Skills
Timeline
Generic

KIRSTY ALFORD

Cairns,QLD

Summary

Ingham-Cairns Housekeeper focused on providing exceptional service to commercial tenants. Reliable, responsible and driven to be integral team member. Consistently punctual in arrival and stays until all tasks are complete. Manages supply inventory and task list efficiently.

Overview

7
7
years of professional experience

Work History

Laundry Attendant

Harmon Bros
  • Operated laundry equipment and loaded machines, paying careful attention to capacity restrictions.
  • Assisted with cleaning and maintenance of laundry equipment to keep machines in proper working order.
  • Collected soiled linens and clothing and pretreated stains.
  • Set up wash and dry cycles with appropriate settings such as spin speed, temperature, and cleaning agents.
  • Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
  • Prepared wash solutions and added bleach, detergents and softeners to clean and maintain quality of garments.
  • Operated traditional and computer-operated washers and dryers while observing all safety protocols.
  • Evaluated garments to segregate delicate and non-delicate items, providing extra scrutiny to easily damaged clothing.
  • Inspected soiled articles to determine sources of stains, locate color imperfections, and identify items requiring special treatment.
  • Performed routine maintenance and cleaning of machines for adherence to sanitary regulations.

Housekeeper

Forrest Beach Hotel
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Restocked room supplies such as facial tissues for personal touch with every job.
  • Changed bed linens and collected soiled linens for cleaning.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.

Bartender, Team leader

Daydream Island
  • Harmon bros commercial laundry
  • Meeting daily quotas for various hotels and businesses to make surethey have enough linen to provide for guest
  • Dry cleaning when needed
  • Ensuring all tablecloths have no stains and doing spot cleans to remove stains in between washes to ensure better quality
  • Ironing sheets, pillow cases, tablecloths to a standard where they can be put on beds without complaints
  • Dealing with stained sheets when they come back by either removing the sheet from the stock or spot cleaning in between soaks and regular washes to ensure stains are removed
  • Forest beach hotel, housekeeping
  • Ensuring all linen in rooms is changed regulary and has no marks or stains
  • Disinfecting all surfaces in the rooms
  • Ensuring the floor in all rooms is kept clean
  • Ensuring chemicals are not mixed while cleaning
  • Cleaning windows, mirrors and all reflective surfaces to daily
  • Cleaning bathrooms daily
  • Making sure housekeeping cart is fully stocked at end of shift, Working at a variety of venues, inkstone, poolbar, rumbah, infinity, tonic and knowing each bars wine, spirit and specialty cocktail lists
  • Doing stock orders for multiple venues and organized to meet expected demands
  • Organised breaks for employees
  • Had input on rosters, ensuring employees got their preferred days off and working preferred venues
  • Organised regular bar meetings
  • Acknowledging disgruntled customers in a professional and genuine manner and finding appropriate solutions to complaints
  • Applied excellent organizational and multitasking abilities to handle simultaneous customer, team and business needs while avoiding unnecessary delays or errors
  • Managed accurate register and produced daily sales reports backing up inventory usage numbers
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits
  • Polished glassware, bussed tables and removed debris to keep customer areas fresh and clean
  • Developed unique drink and cocktail offerings on monthly basis as part of seasonal offerings
  • Took customer orders and capitalized on opportunities to sell special beverage and food options
  • Assisted servers with specialty drinks orders by preparing on-demand items without delay
  • Upsold daily specials and beverage promotions to exceed daily sales goals
  • Developed new signature cocktails to support bar marketing brand and increase profits
  • Kept accurate inventories and notified management of ordering needs for liquor, beer, wine and bar supplies
  • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers
  • Set up bar for operation, obtained cash bank and stocked service bar
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
  • Educated customers on promotions to enhance sales
  • Responded to customer requests for products, services and company information
  • Offered advice and assistance to customers, paying attention to special needs or wants
  • Provided primary customer support to internal and external customers in fast-paced environment.

Waitress/bartender

Fitzroy Island
  • Extensive cocktail knowledge
  • Providing excellent customer service
  • Ensuring food is of quality and out in a timely manner
  • Ensuring training procedures are being followed and intergrated into my work
  • When needed doing dishes/house keeping
  • Maintaining covid-19 regulations at
  • All times and ensuring customers and other staff are working in compliance with regulations
  • Upholding personal hygiene
  • Frequently volunteered at the Turtle rehabilitation center
  • Investigated and resolved customer inquiries and complaints in a timely and empathetic manner
  • Participated in wine training sessions to Further my knowledge and improve Customer experience
  • Intergrated company core values into My work

Puma - Console Operator

03.2019 - 01.2021
  • Responded to customer requests for products, services and information with resourcefulness, skill and advanced use of internal knowledge bases
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
  • Assisted customers by listening closely, finding solutions to problems and making recommendations based on extensive product knowledge
  • Communicated accurate information about promotions, customer programs and products, providing exceptional customer service and driving retention
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly
  • Promoted available products and services to customers during service, account management and order calls.

Manager

McDonald's
03.2019 - 10.2020
  • Stayed up to date on changing product and service options to provide top-notch support to customers and employees
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands
  • Devised, deployed and monitored processes to boost long-term business success and increase profit levels
  • Conferred with customers each day to maintain current understanding of needs and preferences, resolve
  • Ensuring all crew and customers are following covid regulations at all times
  • Providing excellent customer service
  • Ensure crew are meeting targets and assisting assessing and setting targets
  • Training crew in multiple stations in alignment with company policies and proceduresEffectively delegating tasks to crew in order to have our bathrooms, parking lot and service area is meeting company standards at all times
  • Assisting in analysisng sales
  • Ensuring orders are correct
  • Handiling difficult customers in a professional manner
  • Making sure incorrect orders are fixed and obtaining feedback/ handiling complaints making sure all products in cafe are in time, filling cafe cabinet when needed
  • Preparing coffees, cappuccino, latte, piccalo, mocha, flat white
  • Chai latte's
  • Cleaning coffee machine is cleaned in morning and evening daily

Mcdonalds - Kiosk Host
02.2019 - 03.2019
  • Provided primary customer support to internal and external customers in fast-paced environment
  • Promoted customer loyalty by delivering exceptional service to handle questions, complaints and issues
  • Provided elevated customer experience to generate loyal and happy customers
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.

Farm Hand

Papa Juans
01.2018 - 02.2018
  • Picking weeds and general farm maintenance
  • Picking lemons and limes
  • Sorting lemons and limes
  • Picking and packing grapefruit
  • Picking and packing mango's
  • Learning how to effectively work as a team
  • Ensuring a safe work environment

Kitchen Hand/waitress/room Service/housekeeping

Ingham Herbert Valley Motel
01.2016 - 01.2017
  • Reconciliation at the end of each night
  • Various cleaning responsibilities including Doing the dishes each night Ensuring the dining area had clean tables, floors, the bar clean, Keeping the kitchen floors swept and mopped each night sanitising benches and keeping scrubbing the grill each night
  • Changing oil in the fryers weekly
  • Preparing and working with cleaning chemicals
  • Preparing, trays and cutlery
  • Appropriately handing out and putting meals/breakfasts/lunches into rooms for customers
  • Checking and keeping stock in date Putting in orders for meats and various produce daily
  • Handling and ensuring food orders were taken down correctly and food bought out on time
  • Ensuring housekeeping cart was filled adequately at beggining and end of shift
  • Changing beds, and restocking bathrooms/showers daily
  • Cleaning and sanitising floors of rooms daily
  • Whiping and sanitizing down all surfaces in the rooms
  • Washing and folding sheets and towels daily
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness
  • Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures
  • Used downtimes to prepare ingredients and restock supplies for expected busy periods
  • Sanitized all pots, pans, utensils, kitchen appliances and equipment using company-approved cleaning supplies.

Farm Hand

Tropicana Banana
01.2014 - 01.2016
  • Determined pest and weed issues and applied pesticides, herbicides and fertilizers
  • Learning how to effectively work as a team
  • Sorting and grading the quality of the product
  • Learning how to work in a sometimes stressful and fast paced position
  • Learning how to communicate with foreign people and respecting their cultural and language barriers
  • Various cleaning tasks, scrubbing the tubs to ensure we are working in a sanitary environment, keeping the shed clean by sweeping/mopping and scrubbing the floor daily and shovelling mulched bananas into a tub
  • Learning how to identify and remove diseased leaves and trees according to companies
  • Procedures and polices keeping to companies strict hygienic polices and procedures concerning spreading pananma (soil and plant contaminating desease.

Skills

  • Classic And specialty Cocktails
  • Detail oriented
  • Creative problem solver
  • Extensive volunteer history
  • Responsible Alcohol Service
  • Ordering Bar Supplies
  • Liquor, Beer and Wine Knowledge
  • Health Codes Compliance
  • Sales
  • Food Preparation and Safety
  • D
  • PROFESSIONAL SUMMARY
  • Enthusiastic youth who excels in fast-paced environments Extensive experience in customer service, merchandising, POS systems and beverage knowledge Reliable self-motivated with excellent customer service skills

Timeline

Puma - Console Operator

03.2019 - 01.2021

Manager

McDonald's
03.2019 - 10.2020

Mcdonalds - Kiosk Host
02.2019 - 03.2019

Farm Hand

Papa Juans
01.2018 - 02.2018

Kitchen Hand/waitress/room Service/housekeeping

Ingham Herbert Valley Motel
01.2016 - 01.2017

Farm Hand

Tropicana Banana
01.2014 - 01.2016

Laundry Attendant

Harmon Bros

Housekeeper

Forrest Beach Hotel

Bartender, Team leader

Daydream Island

Waitress/bartender

Fitzroy Island

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KIRSTY ALFORD