Kirsty Ball
Dubbo,Australia
Summary
Dedicated professional with strong communication skills and a commitment to enhancing workplace dynamics. Proven ability to improve staff performance through collaborative teamwork and individual initiative. Passionate about community engagement, aiming to contribute positively to organizational success. Reliable and professional team member ready to bring value to prospective employers.
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
18
18
years of professional experience
Work History
Housekeeper
Taronga western Plains Zoo
DUBBO
12.2022 - Current
- Employed deep-cleaning techniques for areas in need of additional sanitation.
- Reported any maintenance issues or damage to supervisors immediately.
- Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Provided information about hotel services upon request from guests.
- Maintained well-stocked and well-organized service carts to support efficient and timely cleaning services.
- Followed safety procedures when handling hazardous materials.
- Responded to requests from guests regarding housekeeping needs.
- Stocked amenities such as soap, shampoo and toilet paper in guest rooms.
- Engaged with customers to gather feedback and suggestions for service improvement.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Resolved customer issues to maintain high standards of customer satisfaction.
Home Care Provider
HammondCare
Dubbo
02.2019 - 09.2023
- Improved patient outlook and daily living through compassionate care.
- Directed patients in prescribed exercises or in use of braces or artificial limbs.
- Provided patients and families with emotional support and instruction.
- Followed care plan and directions to administer medications.
- Monitored client behaviors and emotional states, reporting concerns to case manager and documenting information in files.
- Recognized emergency situations and implemented appropriate procedures.
- Provided companionship through conversation and recreational activities.
General house cleaning
Private cleaning services
01.2016 - 01.2019
- Vacuuming
- Mopping
- Use of Chemicals
- Washing
- Disinfecting
Night fill
Woolworths
01.2013 - 01.2015
- Customer service
- Console operator
- Cleaning
- Cash handling
Administration
Philip Gilderdale Solicitors
01.2008 - 01.2011
- Taking client calls
- Submitting forms
- General enquiries
- Mail registers
- Computer/Microsoft office skills
- Filing
- Typing business letters
- Scheduling appointments
Administration
TPD Engineering
Forbes
10.2007 - 02.2009
- Taking client calls
- Data entry
Administration
Blackridge Financial Services
01.2007 - 01.2008
- Taking client calls
- Submitting forms
- General enquiries
- Mail registers
- Computer/Microsoft office skills
Education
Certificate III - Finiancial servies
tafe
01.2006
year 10 certficicate -
Forbes high school
Forbes01.2004
Some College (No Degree) - Disability Support
TAFE Nsw
DubboSkills
- Proficient Time Management
- Punctual
- Polite
- Socially Engaging
- Diligent Worker
- Independent Worker
- Proficient in Customer Service
- Supportive
- Caring
- Able to work in a team environment
- Willingness to work
- Honest and reliable
- Teamwork
- Room preparation
- Customer service
- Health and safety compliance
- Guest relations
References
- Margaret Dunn, Previous Employer, 0408 619 254
- Dawn Ross, Previous Employer, 0455 888 134
- Mikaeley Burtenshaw, Parents Next Pathway Support Worker – Mission Australia, 0436 610 566
Timeline
Housekeeper
Taronga western Plains Zoo
12.2022 - Current
Home Care Provider
HammondCare
02.2019 - 09.2023
General house cleaning
Private cleaning services
01.2016 - 01.2019
Night fill
Woolworths
01.2013 - 01.2015
Administration
Philip Gilderdale Solicitors
01.2008 - 01.2011
Administration
TPD Engineering
10.2007 - 02.2009
Administration
Blackridge Financial Services
01.2007 - 01.2008
Certificate III - Finiancial servies
tafe
year 10 certficicate -
Forbes high school
Some College (No Degree) - Disability Support
TAFE Nsw