Kirsty Beckmann
Nuriootpa ,SA
Summary
Dynamic professional with service-focused experience and a proven track record of long employment history, excelling in client relationship management and effective communication.
Skilled in conflict resolution, data entry, and customer relationship management.
Excel in communication, problem-solving, and adaptability, ensuring positive experiences and outcomes for customers. First Aid and Microsoft 360, I successfully implemented solutions that enhanced client experiences and promoted a culture of teamwork, achieving significant improvements in service delivery and client satisfaction.
Overview
26
26
years of professional experience
Work History
Patient Service Officer
Angaston Medical Centre
Angaston, SA
01.2018 - Current
- Frontline receptionist ensured high levels of professional behavior.
- Dedicated to delivering exceptional support.
- Implemented solutions for enhanced client experience.
- Demonstrated strong interpersonal and communication skills.
- Managed incoming phone inquiries and addressed concerns in person.
- Achieved exceptional precision in computing tasks.
- Skilled in utilizing various medical and administrative applications.
- Demonstrated initiative in both independent and team settings.
- Skilled in organizing and managing data.
- Promoted a culture of teamwork and inclusion.
- Headed fire safety drills, ensuring compliance with regulations.
Committee Member
Nuriootpa Tigers Basketball Club
Nuriootpa , SA
03.2023 - Current
- Developed strategies to address identified gaps in services and resources within the organization's scope of responsibility.
- Maintained records of all discussions held during meetings, including minutes, agendas, handouts.
- Promoted plans for raising funds for and improvements.
- Worked effectively in team environments to make the workplace more productive.
- Assisted with customer requests and answered questions to improve satisfaction.
Personal Care Assistant
Hamley Bridge Aged Care
Hamley Bridge , SA
01.2020 - 01.2024
- Demonstrated excellent communication skills.
- Maintained high standards for treating others with dignity.
- Excellent Computer skills
- Implemented Microsoft 360 for enhanced collaboration.
- Ensured data privacy maintained through strict compliance with company policies.
- Ensured compliance with infection control protocols.
- Performed manual handling procedures effectively.
- Facilitated detailed documentation processes ensuring compliance with mandated guidelines.
- Ensured safety in critical conditions through effective application of First Aid and CPR.
- Cultivated a culture of diversity and equality.
- Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
Personal Care Assistant
Healthcare Australia
Adelaide
01.2018 - 01.2022
- Provided essential care services to regional healthcare facilities.
- Ensured adherence to infection control protocols.
- Executed manual handling tasks efficiently.
- Conducted training sessions in First Aid.
- Managed administration tasks.
Personal Care Assistant
Tanunda Homes
Tanunda , SA
01.2003 - 01.2018
- Interpersonal and Communication skills
- Excellent Computer skills
- Lee care
- People point
- Microsoft 360
- Privacy and Confidentiality
- Infection control
- Manual Handling
- First Aid/CPR
- Diversity, and equality
Union Representative
United Voice
Adelaide , SA
01.2003 - 01.2018
- Supervised a team of 120 employees.
- Provided network support.
- Participated in diverse professional training sessions and conferences.
- Engaged in team discussions.
- Maintained strict confidentiality protocols.
- Championed wage raises for staff members.
- Facilitated adaptable remote setups.
Hospitality Assistant
Angaston Roaring 40’s
Angaston, SA
01.1999 - 01.2003
- Prepared and served meals efficiently.
- Enhanced customer interaction processes.
- Managed food preparation tasks to ensure quality, consistency, and efficiency.
- Maintained high standards of hygiene and sanitation.
- Collaborated effectively with colleagues.
Education
Certificate 4 - Health Administration
Health Industry Training
true01-2023
Certificate 111 - Community Services Aged Care Services
Tafe SA
01.2004
Year 11 -
Nuriootpa High School
01.2002
Skills
- Customer service
- Effective communication
- Client relationship management
- Team collaboration
- Planning and coordination
- Training and development
- Process improvements
- Patient documentation
- Data privacy
- Infection control
- First Aid Certificate
- Time management
- Record keeping
- Microsoft 360 Programs
- Fundraising
- Hospitality and service knowledge
References
- Mrs Christine Fitzgerald, Registered Nurse, Professional relationship, 16 years, 0412693152, 85 641020
- Ms Roselyn Miller, Diploma Enrolled Nurse, Professional Relationship, 6 years, 0448111162
- Ms Annalise Heckendorf, Registered Nurse/ Care Coordinator, Professional Relationship, 10 years, 0432429597
Hobbies and Interests
- Family
- Holidays
- Gardening
- Music
- Gym/ Exercise
- Shopping/Fashion
Personal Information
Date of Birth: 05/18/85
Personal Skill Statement
My career objective is furthering my experience in all aspects of future opportunities within the Community., My Success has been doing the job I love, which is Community Service within my employment opportunities, with a variety of different roles to gain knowledge keeping me open to the willingness to learn and to further develop skills and further training to keep me enthusiastic and motivated in my role., I consider my attitude hardworking, dedicated, quick learner, honest, reliable, and flexible with an excellent in personal presentation and communication., My dedication I shall bring to the workplace is friendly personality, a smile, professional, customer/patient focused, team orientated, organized, ability to be follow the organizational values, and abide by policies and procedures for safe work practices., I am very passionate about providing the best contribution to your workplace.
Timeline
Committee Member
Nuriootpa Tigers Basketball Club
03.2023 - Current
Personal Care Assistant
Hamley Bridge Aged Care
01.2020 - 01.2024
Patient Service Officer
Angaston Medical Centre
01.2018 - Current
Personal Care Assistant
Healthcare Australia
01.2018 - 01.2022
Personal Care Assistant
Tanunda Homes
01.2003 - 01.2018
Union Representative
United Voice
01.2003 - 01.2018
Hospitality Assistant
Angaston Roaring 40’s
01.1999 - 01.2003
Certificate 4 - Health Administration
Health Industry Training
Certificate 111 - Community Services Aged Care Services
Tafe SA
Year 11 -
Nuriootpa High School
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