Kirsty Bentley
Summary
Experienced Senior Project Manager accomplished at meeting tight deadlines, driving business opportunities and working well in team-based environments. Engaging and personable to manage key milestones and deliver exemplary customer service.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Senior Project Manager
Plum Super – Insignia Financial
07.2018 - 12.2023
- Successful delivery of changes to tailored superannuation plans including intra-fund and successor fund transfers of member and financial data, insurance updates, defined benefit and accumulation plan changes and investment menu changes.
- Lead the design, build and implementation of a solution to issue statements and other communications to members electronically, including external vendor involvement.
- Managed projects across all business areas including technology (multiple systems), legal, communications (member, employer, digital), actuarial, insurance, client services and business operations.
- Planned and executed multiple changes concurrently to tailored superannuation plans to adhere to legislative requirements, employer expectations and organisational strategy.
Senior Project Manager
Link Group
07.2017 - 06.2018
- Management of new product and insurance changes to 114 existing letters on two separate platforms for an external client (superannuation fund) from requirements to operational completion.
- Delivery of updates to 27 reports used by internal Link Operations Teams and external clients (fund Trustees) including scope definition, requirements gathering, development, test and deployment.
- Planned and prioritised projects in advance whilst working closely with senior stakeholders and external clients regarding the delivery approach and timeframes.
- Identification and communication of project risks and issues including consultation with stakeholders to agree appropriate rectification processes.
Business Owner and Manager
Art Republic
08.2016 - 06.2017
- Implemented changes to assist in improved awareness of the business and to increase online sales (updates to SEO, website and social media).
- Revision of and alteration to daily procedures for improved business efficiency.
- Amended existing Business Plan (including competitor SWOT analysis) and revised Communications and Marketing Plan, to improve online sales.
- Developed business from start up in December 2011, including online and physical store set up, developing operational processes, staff selection and sourcing suppliers.
Senior Project Manager
Mercer
01.2016 - 07.2016
- Migration of 18,000 members and $1.8 billion of assets by merging 89 sub-funds into one Trustee fund (client). Managed changes including data migration testing, collateral updates, member website changes, administration system changes (Superb), employer contribution system changes (Spectrum) and internal and external communications.
- Supervision of a team of business representatives responsible for applying a Human Centred Design process to develop a prototype to improve the transition volume of members from superannuation to pension products.
- Implementation of a robo-advice tool for an external client (Trustee) including connectivity to Mercer's internal systems, process updates supporting member changes and investment switches.
- Delivery of multiple business projects aligning with Mercer's strategic direction.
Senior Project Manager
Tenix Solutions
05.2015 - 11.2015
- Management of up to 20 small initiatives concurrently, each project at varying stages in the project deployment lifecycle and with differing technical and business needs.
- Successful delivery of internal changes to the data warehouse reporting sequence, offence codes and interface connectivity to a new third-party application (Vic Roads).
- Implemented changes to department name and logo, improved internal reporting and data clean up of orphan and duplicated debtor records.
- Delivery of projects to improve service to government organisations such as the Department of Justice, Vic Roads and the Victorian Government).
Senior Project Manager
WorkSafe
09.2014 - 03.2015
- The project management of a "return to work" initiative, implementing processes and supporting communications to encourage injured workers to return to work within 6 months post injury.
- Project management of a change within an ongoing program of work to influence medical professionals to encourage injured workers back to work sooner.
- Managed re-branding changes (from VWA to WorkSafe) on all previously changed documentation, websites, applications and apparel.
- Consultation support to EPMO and Program Delivery functions in identifying improvements to project management and delivery processes.
Project Manager
CGU
03.2013 - 06.2014
- Management and implementation of a new CGU website in preparation to support a large media campaign.
- Managed the identification and fix to a complex technical issue affecting excess calculations of CGU's Commercial Motor insurance policies resulting in improved business efficiency.
- Management of a new insurance product onto CGU's SME market platform and delivery of enhancements to a newly launched SME insurance product.
- Implemented improvements to a complex reporting solution collecting data from three different databases containing WorkCover information throughout Australia.
- Delivery of a variety of initiatives and improvements within a small enhancements program for the Transformation and Change Team.
Education
Diploma - Digital Marketing (10931NAT)
Monarch Institute
Melbourne, VIC04.2024
Diploma - Financial Planning (FNS50615)
Monarch Institute
Melbourne, VIC08.2021
Diploma - Project Management
Australian College of Project Management
Melbourne, VIC12.2005
Diploma - Business (Administration Management)
RMIT University
Melbourne, VIC12.2002
Skills
- Project Delivery
- Stakeholder Engagement
- Scope Management
- Work Planning and Prioritisation
- Client Relationship Management
- Risk and Issue Management
- Team Leadership
- Budget Control
- Relationship Building
- Resource Allocation
- Vendor Selection and Management
- Project Management
Certification
Certificate Level 1 - Cyber Warden Training
Council of Small Business Organisations of Australia
MetaPM Learning
Managing Benefits (2016)
MetaPM Learning
Agile Project Management Foundation (2015)
Australian Institute of Management
Strategic Business Planning (2009)
Australian Institute of Project Management (AIPM)
Certified Practising Project Manager (CPPM) (2007)
Timeline
Senior Project Manager
Plum Super – Insignia Financial
07.2018 - 12.2023
Senior Project Manager
Link Group
07.2017 - 06.2018
Business Owner and Manager
Art Republic
08.2016 - 06.2017
Senior Project Manager
Mercer
01.2016 - 07.2016
Senior Project Manager
Tenix Solutions
05.2015 - 11.2015
Senior Project Manager
WorkSafe
09.2014 - 03.2015
Project Manager
CGU
03.2013 - 06.2014
Diploma - Digital Marketing (10931NAT)
Monarch Institute
Diploma - Financial Planning (FNS50615)
Monarch Institute
Diploma - Project Management
Australian College of Project Management
Diploma - Business (Administration Management)
RMIT University
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