Kirsty Brewer
Chambers Flat,QLD
Summary
Care Coordinator and Team Leader with a proven track record in the Aged care and Disability sector, excelling in patient relations and care delivery. Skilled in recruiting and team management, I fostered a collaborative environment that enhanced service quality and increased customer satisfaction. I have strong organisational skills and empathy that empower the team and clients to achieve their goals effectively.
Overview
21
21
years of professional experience
Work History
Care Coordinator
DACCS
Chambers Flat, QLD
05.2024 - Current
- Used company software and databases to maintain records of services performed and patient conditions.
- Conducted regular evaluations of care plan effectiveness, making necessary adjustments based on feedback from patients and providers.
- Built strong relationships with clients to deliver emotional support and companionship.
- Educated patients on self-care strategies, promoting independence and empowering them to manage their health conditions.
- Monitored progress towards patient goals, adjusting care plans as needed to achieve desired results.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
Team Member
Coles Supermarket
Loganholme, QLD
06.2004 - 01.2018
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Maintained productive, efficient approach to all tasks.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
- Addressed and resolved customer complaints in polite and professional manner.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Assisted with inventory counts and stocking of merchandise.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Provided exceptional support to colleagues by sharing knowledge, offering assistance, and fostering teamwork.
- Monitored and verified merchandise for proper prices and labels.
- Assisted in inventory management to prevent stock shortages and overages.
Team Leader
Anglicare Southern Queensland
Loganlea, QLD
01.2018 - 05.2024
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Assisted in recruitment to build team of top performers.
- Led by example, demonstrating commitment and professionalism that inspired team members to excel.
- Fostered positive work environment, resulting in decreased employee turnover and increased team cohesion.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Gathered, organized and input information into digital database.
Education
Diploma - Management
Community Business Programs
Melbourne, VICCERT IV Aged Care - Aging Support
Pathways Education
Yatala, QLD2020
CERT III Aged Care, Disability, Home And Community -
Pathways Education
Yatala, QLD2017
Skills
- Organizational skills
- Recruiting
- Team management
- Documentation
- Problem-solving
- Time management
- Multitasking and organization
- Clear communication
- Active listening
- Verbal and written communication
- Empathy and compassion
- Patient relations
- Care delivery
- Training and mentoring
- Employee performance evaluations
- Staff scheduling
Timeline
Care Coordinator
DACCS
05.2024 - Current
Team Leader
Anglicare Southern Queensland
01.2018 - 05.2024
Team Member
Coles Supermarket
06.2004 - 01.2018
Diploma - Management
Community Business Programs
CERT IV Aged Care - Aging Support
Pathways Education
CERT III Aged Care, Disability, Home And Community -
Pathways Education