Kirsty Brewer
Chambers Flat,QLD
Summary
Care Coordinator and Team Leader with a proven track record in the Aged care and Disability sector, excelling in patient relations and care delivery. Skilled in recruiting and team management, I fostered a collaborative environment that enhanced service quality and increased customer satisfaction. I have strong organisational skills and empathy that empower the team and clients to achieve their goals effectively.
Overview
21
21
years of professional experience
Work History
Care Coordinator
DACCS
05.2024 - Current
- Used company software and databases to maintain records of services performed and patient conditions.
- Conducted regular evaluations of care plan effectiveness, making necessary adjustments based on feedback from patients and providers.
- Built strong relationships with clients to deliver emotional support and companionship.
- Educated patients on self-care strategies, promoting independence and empowering them to manage their health conditions.
- Monitored progress towards patient goals, adjusting care plans as needed to achieve desired results.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
Team Member
Coles Supermarket
06.2004 - 01.2018
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Maintained productive, efficient approach to all tasks.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
- Addressed and resolved customer complaints in polite and professional manner.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Assisted with inventory counts and stocking of merchandise.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Provided exceptional support to colleagues by sharing knowledge, offering assistance, and fostering teamwork.
- Monitored and verified merchandise for proper prices and labels.
- Assisted in inventory management to prevent stock shortages and overages.
Team Leader
Anglicare Southern Queensland
01.2018 - 05.2024
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Assisted in recruitment to build team of top performers.
- Led by example, demonstrating commitment and professionalism that inspired team members to excel.
- Fostered positive work environment, resulting in decreased employee turnover and increased team cohesion.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Gathered, organized and input information into digital database.
Education
Diploma - Management
Community Business Programs
Melbourne, VICCERT IV Aged Care - Aging Support
Pathways Education
Yatala, QLD2020
CERT III Aged Care, Disability, Home And Community -
Pathways Education
Yatala, QLD2017
Skills
- Organizational skills
- Recruiting
- Team management
- Documentation
- Problem-solving
- Time management
- Multitasking and organization
- Clear communication
- Active listening
- Verbal and written communication
- Empathy and compassion
- Patient relations
- Care delivery
- Training and mentoring
- Employee performance evaluations
- Staff scheduling
Timeline
Care Coordinator
DACCS
05.2024 - Current
Team Leader
Anglicare Southern Queensland
01.2018 - 05.2024
Team Member
Coles Supermarket
06.2004 - 01.2018
Diploma - Management
Community Business Programs
CERT IV Aged Care - Aging Support
Pathways Education
CERT III Aged Care, Disability, Home And Community -
Pathways Education