Summary
Overview
Work History
Education
Skills
Hobbies
Timeline
Generic

Kirsty Brown

Hoppers Crossing,VIC

Summary

Dedicated and professional, with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.


Since becoming a mother in 2005 I have been a home carer to my sons whom are both on the Autism spectrum. I am now looking forward to getting back into the workforce and am eager to learn new skills and be a key team member within your business.

Overview

6
6
years of professional experience

Work History

Insurance Claims Officer

Marsh McLennan
01.2001 - 01.2004
  • Lodging customer claims over the phone, provided exceptional advice to clients.
  • Improved operations through consistent hard work and dedication
  • Carried out day to day duties accurately and efficiently
  • Maintained excellent attendance record, consistently arriving to work on time and prepared
  • Worked well with customers to understand needs and proved exceptional customer service.
  • Worked well in a team setting, providing support and guidance.
  • Excellent communication skills, both verbal and written.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Administrative Clerk and Data Entry

Commenwealth Bank Operations Centre
01.2000 - 01.2001


  • Sorted, opened, and routed mail and deliveries to meet business requirements.
  • Arranged meetings and appointments and updated records to assist management.
  • Contributed to project success by providing administrative support to various teams as needed.
  • Safeguarded sensitive information by maintaining strict confidentiality protocols when handling personnel files or company documentation.
  • Enhanced office productivity by managing incoming calls, emails, and appointments for staff members.
  • Increased customer satisfaction with prompt and courteous service while addressing inquiries and concerns.
  • Reduced errors in data entry tasks by maintaining accurate records and utilizing verification methods.

Customer Service Sales Representative

Yellow Pages Pacific Access
01.1998 - 01.2000
  • Increased customer satisfaction by addressing and resolving complex issues effectively.
  • Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
  • Maintained high levels of customer retention with proactive relationship-building strategies.
  • Developed a comprehensive knowledge of product offerings to better assist customers with informed recommendations.
  • Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
  • Built rapport with customers through empathetic listening and understanding their unique needs or preferences.

Education

Certificate 3 in Individual support - Individual Support Worker- Currenting Undertaking

AMZ Training Organisation
Glenroy, VIC
12.2023

FIRST AID STAEMENT OF ATTAINMENT - Provide Cardiopulmonary Resuscitation- First Aid

MULTI SKILLS TRAINING WERRIBEE
12.2023

NDIS Worker orientation module -

NDIS Quality And Safeguards Commission
06.2023

CERTIFICATE 3 in Business -

Werribee Comminity College
Werribee, VIC
01.2010

Certificate 3 in Medical Reception -

Grafton Community College
South Grafton
01.2009

Skills

  • Good communication skills
  • Cultural Awareness
  • Customer Service
  • First Aid/CPR
  • Relationship Building
  • Time Management
  • Social Perceptiveness
  • Interpersonal Communication

Hobbies

I enjoy spending quality time with my family, long beach walks with my dogs, cooking, photography, and collecting and growing exotic plants.

Timeline

Insurance Claims Officer

Marsh McLennan
01.2001 - 01.2004

Administrative Clerk and Data Entry

Commenwealth Bank Operations Centre
01.2000 - 01.2001

Customer Service Sales Representative

Yellow Pages Pacific Access
01.1998 - 01.2000

Certificate 3 in Individual support - Individual Support Worker- Currenting Undertaking

AMZ Training Organisation

FIRST AID STAEMENT OF ATTAINMENT - Provide Cardiopulmonary Resuscitation- First Aid

MULTI SKILLS TRAINING WERRIBEE

NDIS Worker orientation module -

NDIS Quality And Safeguards Commission

CERTIFICATE 3 in Business -

Werribee Comminity College

Certificate 3 in Medical Reception -

Grafton Community College

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Kirsty Brown