Kirsty Campbell
Brisbane,QLD
Summary
Motivated and detail-orientated individual looking to return to the workforce after two years of parental leave. Multiple years of administrative and management experience gained from working in fast paced retail and hospitality environments. Adept at working efficiently while unsupervised, mastering new skills and providing positive customer experiences.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Assistant Manager
Downes Shoes
Brisbane, QLD
06.2014 - 07.2022
- Performed general bookkeeping and maintained full compliance when executing bank reconciliations, accounts payable, invoicing, and collections.
- Certified and processed payroll, electronic deposits and pay adjustments.
- Managed incoming and outgoing correspondence with customers, scheduled appointments and answered inquiries.
- Used time management skills to prioritise personal back office workload while also monitoring store front operations.
- Improved office organisation by developing and adhering to filing systems and customer database protocols.
- Checked office stock to determine supply levels and maintain inventory.
- Established and maintained strong partnerships with suppliers and contractors.
- Created daily workflow plans with established timelines and team member duties.
- Organised postal and courier deliveries for online customer orders.
- Developed and maintained knowledge of 400+ products and their manufacturing processes.
- Developed social media marketing strategies and provided creative input to help brand the company and increase sales.
- Liaised with external web designers and oversaw the implementation of a new company website to meet management's expectations.
Administration Officer
KW Souvenirs
Brisbane, QLD
01.2013 - 05.2014
- Placed orders and answered customer questions in person, through email and over phone to maximise customer service.
- Fulfilled stock orders and maintained adequate supply of inventory based on customer demand.
- Checked off stock deliveries and implemented systems to improve tracking of stock throughout the supply chain.
- Conducted periodical stocktakes and investigated discrepancies between physical counts and stock databases.
- Assisted with general accounting, payroll and bookkeeping services to manage business operations.
- Lead the migration of accounting data and processes from Excel to Xero.
Manager
Bleeding Heart Not-For-Profit Cafe and Gallery
Brisbane, QLD
06.2012 - 05.2014
- Enhanced customer satisfaction and store operations through relationship building and daily problem solving.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Took inventory of supplies and equipment and placed new orders to maintain stock levels.
- Developed relationships with suppliers to negotiate better prices.
- Delivered ongoing training to team members to maximise performance and customer relations skills.
- Drafted weekly staff rosters that complied with budget requirements.
Assistant Wedding Photographer
Milly Jane Photography
Brisbane, QLD
11.2010 - 04.2012
- Operated and maintained an extensive range of photographic and video equipment.
- Handled post production tasks such as color correction, retouching and cropping images.
- Demonstrated excellent customer service skills when dealing with clients.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Organised and maintained digital file storage.
Education
Certificate 3 in Accounting - Accounting Technology And Bookkeeping
South Bank TAFE
Brisbane, QLD01-2007
Certificate 3 in Office Administration - Secretarial Studies And Office Administration
Yeronga TAFE
Brisbane, QLD01-2006
Year 12 High School Certificate -
Ferny Grove State High School
Brisbane, QLD01-2002
Skills
- Bookkeeping
- Xero accounting software
- Microsoft Office
- Google Drive
- Communication and stakeholder management
- Time management
- Customer service
- Staff training and development
- Stock procurement and inventory control
- Marketing and Branding
Certification
- Xero Advisor Certification
References
- Leah Fischle - Owner and Manager, Downes Shoes
Mob: 0420 969 739
Work: 07 3252 2521
Email: downesshoes@powerup.com.au
Timeline
Assistant Manager
Downes Shoes
06.2014 - 07.2022
Administration Officer
KW Souvenirs
01.2013 - 05.2014
Manager
Bleeding Heart Not-For-Profit Cafe and Gallery
06.2012 - 05.2014
Assistant Wedding Photographer
Milly Jane Photography
11.2010 - 04.2012
Certificate 3 in Accounting - Accounting Technology And Bookkeeping
South Bank TAFE
Certificate 3 in Office Administration - Secretarial Studies And Office Administration
Yeronga TAFE
Year 12 High School Certificate -
Ferny Grove State High School
Similar Profiles
Andrew ReischAndrew Reisch
CDL Truck Driver at Downes Tree ServiceCDL Truck Driver at Downes Tree Service
William MinayaWilliam Minaya
Arborist Apprentice at Abbie DownesArborist Apprentice at Abbie Downes
Grace GeGrace Ge
Site Inspection at Clatown DownesSite Inspection at Clatown Downes