Kirsty Caruso
Adelaide,South Australia
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Records Clerk
Shared Services
02.2014 - 04.2015
- Assisted with typing, data entry, and answering incoming calls as required.
- Coordinated with various departments to support cross-functional needs.
- Provided training to new records clerks to improve knowledge and skills.
- Participated in training and other learning opportunities to expand knowledge of company and position.
- Provided excellent customer care by responding to inquiries and requests for information.
- Developed efficient filing system to retrieve records quickly.
- Followed established policies and procedures to maintain compliance with regulations.
- Followed security protocols to protect sensitive and proprietary information.
- Created reports, correspondence and spreadsheets with Microsoft Office programs.
Urban Superway
John Holland Construction
01.2010 - 03.2013
- Post tensioning
- Grouting and stressing
- Prefabbing tendons to required length
- Completing and implementing Task Risk Assessments
- Precise performance of safety demonstrations and procedures
- Managed project timelines, filing documents effectively and on time.
- Quality assurance and control
- Corresponded with clients and project contributors to provide status updates and solidify timelines
- Data entry
Manager
IGA Supermarket
08.2008 - 03.2013
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Formulated policies and procedures to streamline operations.
- Provided strategic oversight of marketing and promotional campaigns to keep campaigns aligned with overall goals and objectives.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored daily cash discrepancies and inventory
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Education
Certificate 2 in Hairdressing -
Thomas More College
2009
Skills
- Highly motivated and driven to succeed
- Precise attention to detail
- Proficient use of Microsoft systems
- Exceptional customer service and conflict resolution management
Certification
- Occupational health safety and welfare rep, level one
- Certificate 1 in hospitality
- Manual Handling
Timeline
Records Clerk
Shared Services
02.2014 - 04.2015
Urban Superway
John Holland Construction
01.2010 - 03.2013
Manager
IGA Supermarket
08.2008 - 03.2013
Certificate 2 in Hairdressing -
Thomas More College
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