Summary
Overview
Work History
Skills
Certification
Professional Highlights
References
Timeline
Generic

Kirsty Chaszczewski

Sydney,NSW

Summary

Over the past 2 years I have been employed in key positions within Raging Waters Sydney. Over this time, I have had the opportunity to gain experience in important organisational roles. Exposure in these roles has provided me with an extensive understanding and appreciation of the high level of customer service standards required for a business to be successful and our overall WHS Duty of Care requirements. I have demonstrated on a daily basis, my exceptional organisational skills, ability to manage and prioritise multiple tasks and always approach my work with a positive attitude and willingness to take on added responsibility.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Adminstration Team Member

Raging Waters Sydney
10.2023 - 04.2024
  • Organising interviews and scheduling first day inductions for new starters and ensuring they feel supported through the onboarding process
  • Delivering the inductions through the new starter power-point presentations and ensuring they understand the procedures and processes
  • Ensuring all qualifications and training has been completed prior to induction and monitoring and reviewing
  • Managing Centre phone calls including appointments and wellbeing checks
  • Progressing outstanding toolbox talks within departments
  • Working efficiently and positively within a team environment
  • Assisting with end-end onboarding and training processes including ensuring new team members feel valued and supported
  • Resolving any workplace issues as they arise by way of investigating with active listening, reaching a resolution and then providing clear communication to the parties concerned
  • Maintaining a high level of professionalism and discretion when dealing with confidential information.

Guest Services Team Member

Raging Waters Sydney
10.2022 - 04.2023
  • Providing exceptional customer service In park and in the call centre
  • Working efficiently and positively within a team environment
  • Providing guests with accurate information in person and over the phone
  • Resolving any issues as they arise by way of investigating with active listening, reaching a resolution and then providing clear communication to the parties concerned
  • Logging all incoming call interactions and administrative tasks in a timely manner.

Activity Officer

Blacktown Leisure Centre Stanhope
07.2021 - Current
  • Coordinating daily operations ensuring both wet and dry side program responsibilities are met whilst providing high level of customer service standards
  • Ensuring new employees are trained following correct process and procedures and they feel supported
  • Extensive experience in raising work requests through TechnologyOne, CiA platform
  • Ensuring all documentation is stored using Councils record keeping processes in the CM9 (Trim) platform
  • Identifying issues and implementing solutions to these problems
  • Maintaining and understanding the importance of confidentiality with information relating to all Council business
  • Accomplished at managing multiple tasks within established time frames
  • Maintaining a professional, organised and safe environment for both internal (BCC Council) and external (Contractors, general public etc) customers.

Skills

  • Provide a respectful and courteous solution based approach to all customer interactions
  • Utilise efficiently, computer systems including Microsoft Office
  • Maintain accurate notes, record keeping and data input
  • Prioritise my workload based on excellent time management skills
  • Implement Rager Behaviour Principles; Be safe, Positive attitude, Learn, Be enthusiastic and Do the right thing at all times
  • Friendly, Positive Attitude when handling complaints
  • Strong oral and written communication

Certification

  • First Aid, 07/26/26
  • Pool Lifeguard including CPR, 07/22/24
  • Cultural Competence Program - Royal Life Saving
  • Technical Operations - Royal Life Saving
  • Workplace Supervisor for Pool Lifeguard - Royal Life Saving
  • Certificate III in Aquatics and Community Recreation
  • Working with Children Check, 12/05/24
  • Drivers Licence Class C, 07/21/26
  • Health And Safety Representative, 2021 - current

Professional Highlights

  • Relief opportunity at BLCS in the role of Operations Coordinator
  • Raging Waters Sydney - Team Member of the Season 2022/2023
  • Blacktown City Council Reward and Recognition Award – Value Teamwork
  • Blacktown City Council Reward and Recognition Award - Value Customer Focused

References

  • Belinda Mcatear, Operations Supervisor, Blacktown Aquatic Centre, 0427 683 585
  • Ros Pullen, General Manager, Raging Waters Sydney, 0437 577 178

Timeline

Adminstration Team Member

Raging Waters Sydney
10.2023 - 04.2024

Guest Services Team Member

Raging Waters Sydney
10.2022 - 04.2023

Activity Officer

Blacktown Leisure Centre Stanhope
07.2021 - Current

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Kirsty Chaszczewski