Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kirsty Coleman

WHITE ROCK

Summary

Dedicated cleaning supervisor with a strong work ethic and proven reliability at Waters Edge Apartment. Enhanced sanitation standards through effective training and quality control monitoring, resulting in improved guest satisfaction. Skilled in chemical handling and adept at adapting to changing priorities while maintaining confidentiality and safety regulations.

Professional, reliable, and equipped to excel in aviation support industry. Proven track record in maintaining cleanliness and ensuring safe, pleasant environment for passengers. Strong focus on teamwork, adaptability, and achieving consistent results. Skilled in cleaning procedures, safety protocols, and customer service. Dependable and flexible in meeting changing demands and operational needs.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Aircraft Cabin Cleaner

Cabin Services Australia
06.2022 - Current
  • Enhanced cabin cleanliness by thoroughly vacuuming, dusting, and sanitizing all surfaces.
  • Assisted in training new employees on best practices for cabin cleanliness and sanitation techniques.
  • Complied with company protocols regarding lost-and-found items, ensuring proper documentation and storage procedures were followed.
  • Reduced risk of illness transmission with proper disposal of waste materials, including biohazardous items.
  • attention to detail
  • time management skills

Cleaning Supervisor

Waters Edge Apartment
06.2012 - 06.2022
  • Improved overall cleanliness and sanitation standards by implementing effective cleaning procedures and protocols.
  • Trained and supervised staff members for optimal performance in daily cleaning tasks, resulting in increased efficiency.
  • Managed inventory of cleaning supplies and equipment, reducing waste and controlling costs through proper allocation.
  • Trained staff on expected standards and quality of general cleaning, health and safety requirements and equipment operation.
  • Highly skilled across all aspects of the housekeeping industry ensuring guest satisfaction is met.
  • Ability to work as an unsupervised individual or as a member of a team.
  • Ability to work accurately and effectively under pressure while maintaining a high level of flexibility in meeting changing workloads, priorities, deadlines and Quality Assurance.
  • Well developed communication skill including the ability to effectively liaise with people of all level.
  • Demonstrated ability to effectively mange ab work together with practical and common sense approach.
  • Comfortable learning new policies and procedures and ability to implement them quickly and without disrupting daily job requirements.
  • able to maintain confidentiality.
  • Professional and polite phone etiquette.
  • A high level of personal integrity, an honest work ethic and desire to succeed.

Cleaning Supervisor

Country Comfort Sunlodge
02.2000 - 03.2010
  • Improved overall cleanliness and sanitation standards by implementing effective cleaning procedures and protocols.
  • Developed customized cleaning schedules tailored to client needs, ensuring timely completion and customer satisfaction.
  • Conducted regular inspections of facilities to ensure consistent cleanliness levels, addressing any issues promptly.
  • Evaluated employee performance regularly, providing constructive feedback and opportunities for professional growth.
  • Implemented safety guidelines for staff members, reducing workplace accidents and promoting a safe working environment.
  • Collaborated with other supervisors to develop best practices for efficient operations across multiple locations.
  • Addressed customer complaints promptly by investigating issues thoroughly and implementing corrective actions when necessary.
  • Adapted quickly to changing client requirements or unexpected challenges by adjusting schedules as needed while maintaining quality standards.
  • Assisted in hiring process by interviewing potential candidates and selecting top performers.
  • Increased employee performance through effective supervision and training.
  • Completed schedules, shift reports, and other business documentation.
  • Placed orders for housekeeping supplies and guest toiletries.
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
  • Implemented daily, weekly and monthly cleaning routines for staff to follow.
  • Word, excel,outlook, PowerPoint.

Education

Woree High School
Cairns, QLD
01-1993

Skills

  • Strong work ethic
  • Reliability and punctuality
  • Maintaining confidentiality
  • Adherence to safety regulations
  • Quality control monitoring
  • Adaptability to change
  • Chemical handling

Certification

Certificate III in Business 2011

REDITEACH ESSENTIAL TRAINING

  • Maintain financial/business records
  • Microsoft office word, excel, outlook, PowerPoint
  • Produce simple word documents
  • OHS procedures
  • First aid certificate


Certificate III in Financial Services 2009-2011

CENGAGE EDUCATION

  • MYOB - Set up and operate computerised accounting system
  • Microsoft Excel - Develop and use complex spreadsheets
  • Maintain Financial/business records
  • Process journal entries
  • OHS procedures



REFEREES


Shirl Wells

Cabin services Australia

0419581376


Rod Stevens

Qantas

0438537204


Kim Hughes

Waters Edge Apartments

0407906259


Timeline

Aircraft Cabin Cleaner

Cabin Services Australia
06.2022 - Current

Cleaning Supervisor

Waters Edge Apartment
06.2012 - 06.2022

Cleaning Supervisor

Country Comfort Sunlodge
02.2000 - 03.2010

Woree High School

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Kirsty Coleman