Kirsty Cummings
Southern River,Western Australia
Summary
Self Motivated, Compassionate, Empathic individual with experience in customer service and sales and relationship building. Highly Skilled in building and maintaining client and working relationships and understanding clients needs. Strong and effective communication written, verbal, non-verbal and interpersonal skills for providing superior client service. Hardworking employee enthusiastic about learning. Pursues opportunities to learn new skills and contribute to future success. Offers strong administrative, problem-solving abilities. Recognized for creativity and resourcefulness in meeting the needs of my clients. Organized and dependable person and highly successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Understanding and awareness of cultural diversity.
Overview
11
11
years of professional experience
1
1
year of post-secondary education
Work History
AFTERCARE MANAGER
CITY TOYOTA
06.2020 - Current
- Manage and motivated employees to be productive and engaged in work.
- Skilled at working independently and collaboratively in a team environment.
- Manage time efficiently in order to complete all tasks within deadlines.
- Self-motivated, with a strong sense of personal responsibility.
- Demonstrate respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Achieved or exceeded company-defined goals.
- Informed customers of promotions to increase sales productivity and volume.
- Developed and implemented sales strategies to increase profits.
- Presented professional image consistent with company's brand values.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Developed and maintained courteous and effective working relationships.
- Attended monthly sales meetings and quarterly sales trainings.
Aftercare Manager
Lynford Motors
11.2019 - 03.2020
- Achieved or exceeded company-defined sales quotas.
- Informed customers of promotions to increase sales productivity and volume.
- Developed and implemented sales strategies to increase profits.
- Kept detailed records of daily activities through online customer database.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Maintained current knowledge of evolving changes in marketplace.
AFTRCARE MANAGER
Melville Volkswagen
02.2019 - 11.2019
- Demonstrated high level of initiative and creativity while tackling difficult tasks.
- Strengthened communication skills through regular interactions with others.
- Identified issues, analyzed information and provided solutions to problems.
- Demonstrated strong organizational and time management skills while managing multiple projects.
AFTERCARE CONSULTANT
Mitsubishi Motors
02.2018 - 02.2019
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Passionate about learning and committed to continual improvement.
- Proven ability to learn quickly and adapt to new situations.
- Strengthened communication skills through regular interactions with others.
- Managed time efficiently in order to complete all tasks within deadlines.
Senior Sales Consultant
Maddington Hyundai
08.2013 - 02.2018
- Listened to customer needs and desires to identify and recommend optimal products.
- Used in-store system to locate inventory and place special orders for customers.
- Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
- Responded to customer enquiries via telephone and email.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
- Prepared purchased vehicles and completed final delivery checks.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Negotiated purchase prices and explained sales, warranty, and optional products.
- Answered telephone and email inquiries from potential customers.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Education
Diploma of Counselling (CHC51015) - COUNSELLING
HCA (Health Courses Australia)
Online, Self Paced 08.2023 - Current
LEVEL 3 DIPLOMA - Nail Technician
Whiterock College
Belfast, Northern Ireland06.2008
Level 3 Diploma - Massage Therapy
NRC Regional College
Antrim, Northern Ireland06.2008
Level 3 Diploma - Beauty Therapy
Whiterock College
Belfast, Northern Ireland06.2007
Skills
- Product and Service Management
- Active Listening
- Organizational Skills
- Client Confidentiality
- Managerial Experience
- Time Management
- Verbal and Written Communication
- Excellent Communication Skills
- Client Qualification
- Client Relationship Management
- Decision Making
- Team Leadership
Accomplishments
- Top Performer status- WA Regional Platinum awards consultant of the year 2014 for new Hyundai
Timeline
Diploma of Counselling (CHC51015) - COUNSELLING
HCA (Health Courses Australia)
08.2023 - Current
AFTERCARE MANAGER
CITY TOYOTA
06.2020 - Current
Aftercare Manager
Lynford Motors
11.2019 - 03.2020
AFTRCARE MANAGER
Melville Volkswagen
02.2019 - 11.2019
AFTERCARE CONSULTANT
Mitsubishi Motors
02.2018 - 02.2019
Senior Sales Consultant
Maddington Hyundai
08.2013 - 02.2018
LEVEL 3 DIPLOMA - Nail Technician
Whiterock College
Level 3 Diploma - Massage Therapy
NRC Regional College
Level 3 Diploma - Beauty Therapy
Whiterock College
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