A hardworking and talented professional with 5 years of experience in some of the busiest restaurants in Scotlands capital. Always providing first-class and personable service to guests while managing a busy section.
Overview
5
5
years of professional experience
Work History
Hosting (1 Year) and Serving (1 Year)
Dishoom
Edinburgh/Manchester UK
07.2021 - 07.2023
Using various popular booking systems
Communicating with other hosts/management to ensure waiting times are kept to a minimum while maintaining a good flow of the restaurant
Ensuring that guests who are waiting in the queue are in the bar as soon as possible to finish off their wait time
Accommodate special requests such as high chairs for children
Answer incoming phone calls while managing the front desk
Assisting servers by clearing tables or taking payments
Serving tables in one of the busiest restaurants in Scotland
Prioritising various tasks at once
Guiding the guests through a unique menu and suggesting the correct food/drink pairings
Supporting colleagues across all departments
Using POS
Communicating with the expeditor and management about allergies and special requests
Front of House
Toby Carvery Lauriston Farm
Edinburgh, Scotland
07.2019 - 06.2021
Training with an apprenticeship program to build my confidence and skills in hospitality
Preparing drinks/food while managing my tables
Working with tills/handling cash
Communicating with the back of house to ensure that service is efficient
Opening/Closing the bar area
Front of House
Angus Cafe George IV Bridge
Edinburgh, Scotland
07.2018 - 05.2019
Working during the Edinburgh Fringe Festival and busy holiday periods
Year 2 Class Teacher, Year 1 Class Teacher, Year 3 Form Tutor, Science Co-Ordinator, Design and Technology Co-Ordinator, English Co-Ordinator, Charity Committee, Swimming Instructor at Feltonfleet SchoolYear 2 Class Teacher, Year 1 Class Teacher, Year 3 Form Tutor, Science Co-Ordinator, Design and Technology Co-Ordinator, English Co-Ordinator, Charity Committee, Swimming Instructor at Feltonfleet School
<ul><li>Directed 5 locations generating $14.5M+ in annual sales.</li><li>Delivered highest company metrics, with measurable gains over previous years:</li><li>Top 2 highest grossing stores ($4.3M and $3.8M)</li><li>Gross margin: 48.7%, a 6% improvement over prior year</li><li>Net income: $2.5M; EBITDA: 17.2%, up 4.5% year-over-year</li><li>Oversaw recruiting, development, and coaching for 30+ managers and team leaders.</li><li>Implemented district-wide retention strategy, reducing turnover significantly.</li><li>Ensured all units passed federal/state audits and maintained 100% compliance.</li><li>Mentored future leaders, facilitating internal promotions and long-term career growth, including 1 General Manager promoted to District Manager, 3 Assistant General Managers promoted to General Managers in other districts, and 4 Shift Leads advanced to AGM roles.</li><li>Partnered with local schools to provide food during sporting events and teacher appreciation days.</li><li>Launched community-focused promotions including free breakfast sandwiches for educators and 5% lunch discounts for local hospital nurses.</li><li>Maintained an average Wendy’s Done Right Visit (WDRV) score of 96 across all locations.</li><li>Achieved an average score of 95 on ECO/FSA food safety assessments with zero critical violations across the district.</li></ul> at Wendy’s (Arizona Restaurant Co. LLC)<ul><li>Directed 5 locations generating $14.5M+ in annual sales.</li><li>Delivered highest company metrics, with measurable gains over previous years:</li><li>Top 2 highest grossing stores ($4.3M and $3.8M)</li><li>Gross margin: 48.7%, a 6% improvement over prior year</li><li>Net income: $2.5M; EBITDA: 17.2%, up 4.5% year-over-year</li><li>Oversaw recruiting, development, and coaching for 30+ managers and team leaders.</li><li>Implemented district-wide retention strategy, reducing turnover significantly.</li><li>Ensured all units passed federal/state audits and maintained 100% compliance.</li><li>Mentored future leaders, facilitating internal promotions and long-term career growth, including 1 General Manager promoted to District Manager, 3 Assistant General Managers promoted to General Managers in other districts, and 4 Shift Leads advanced to AGM roles.</li><li>Partnered with local schools to provide food during sporting events and teacher appreciation days.</li><li>Launched community-focused promotions including free breakfast sandwiches for educators and 5% lunch discounts for local hospital nurses.</li><li>Maintained an average Wendy’s Done Right Visit (WDRV) score of 96 across all locations.</li><li>Achieved an average score of 95 on ECO/FSA food safety assessments with zero critical violations across the district.</li></ul> at Wendy’s (Arizona Restaurant Co. LLC)