Kirsty Gledhill
Huddersfield
Summary
Dedicated and compassionate self-employed Support Worker with extensive experience in disability care, providing personalised, client-centred assistance to promote independence and quality of life. Brings a diverse professional background spanning administration, production management, care home administration, and insurance, enabling strong organisational skills, attention to detail, and a solution-focused approach. Known for building trusting relationships with clients, families, and multidisciplinary teams, while effectively managing complex schedules, documentation, and compliance requirements. Highly adaptable, with the ability to balance hands-on care delivery and efficient administrative coordination to ensure seamless support services.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Support Worker
Self Employed
01.2021 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
- Kept clients engaged in social networks and communities for personal health and growth.
- Collaborated with interdisciplinary teams to develop and implement individualized care plans for each client.
Store Associate
Co-Op
03.2020 - 09.2020
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
- Increased customer satisfaction by providing efficient and friendly service while handling transactions.
Production/Operations Manager
Propermaid Speciality Products Limited
11.2016 - 09.2020
- Managed a small team of staff and month on month increased productivity, sales and turnover
- Facilitating production efficiency by receiving and reviewing orders and planning production schedules, responsible for procurement and timely and correct despatch of orders
- Assisted with new product development tailored to customer needs and food trends
- Worked to KPI's, provided head office with reports and sales information
Field Care Supervisor
Carewatch
02.2014 - 11.2016
- Managed day-to-day activities including risk assessments, client reviews which would involve liaising with different healthcare agencies to provide the best support package
- Managed rotas and sickness and holiday cover for staff
- Supervised and supported staff, with spot checks, appraisals, training and recruitment
- Handled customer complaints with empathy and composure
Care home administrator/ HR support
Eldercare
02.2012 - 01.2014
- Managed day-to-day activities including petty cash, payroll, rotas, staff holidays and training and administration required for new employees
- Assisted with investigatories, disciplinaries and provided temporary cover for home managers
- Operated as an internal auditor to ensure CQC and local authority regulations were being met
Childrens Play Gym Manager
Cheeky Monkeys
08.2007 - 12.2011
- Developed vibrant customer service skills and forged links with local community and schools being involved in promoting fitness, oversaw health & safety, training
- Scheduled shifts, responsible for ordering and book keeping and resolved customer issues
- Dealt with publicity, advertising and maintenance
Uninsured Loss Administrator
FMG
08.1997 - 07.2007
- Provided high and accurate level of administration, in various forms, word, email, telephone to keep my allocated clients up to date
- Trained new administrative assistants
- Work across other departments to ensure repairs and claims handled quickly and efficiently in a busy office environment
Education
A Levels - undefined
Greenhead College
01.1990
10 GCSE's - C and above
Salendine Nook High School
Huddersfield01.1988
Skills
- Customer service proficiency
- Administrative support
- Daily living support
- Health and safety awareness
- Budgeting and financial management
- Conflict resolution
- Verbal and written communication
- Disability care
- Adaptability and flexibility
- Behavior management
Certification
- Business administration NVQ Level 3
- Health and social care NVQ Level 3
- Food hygiene certification, Level 2
- DBS check
Timeline
Support Worker
Self Employed
01.2021 - Current
Store Associate
Co-Op
03.2020 - 09.2020
Production/Operations Manager
Propermaid Speciality Products Limited
11.2016 - 09.2020
Field Care Supervisor
Carewatch
02.2014 - 11.2016
Care home administrator/ HR support
Eldercare
02.2012 - 01.2014
Childrens Play Gym Manager
Cheeky Monkeys
08.2007 - 12.2011
Uninsured Loss Administrator
FMG
08.1997 - 07.2007
A Levels - undefined
Greenhead College
10 GCSE's - C and above
Salendine Nook High School
Similar Profiles
DONNA MITCHELLDONNA MITCHELL
Support Worker at Self EmployedSupport Worker at Self Employed
Dale McBrideDale McBride
Vintage Reseller at Self EmployedVintage Reseller at Self Employed
Mounaguru VisuvalingamMounaguru Visuvalingam
Technician at self employedTechnician at self employed
Brayan Ruiz BarrazaBrayan Ruiz Barraza
Machine Operator/General Laborer at Self EmployedMachine Operator/General Laborer at Self Employed
Damian BannonDamian Bannon
Merchandising manager at Eleganze LtdMerchandising manager at Eleganze Ltd