Years of professional experience in the NSW Police Force
Kirsty Gordon
Administration
Mortdale,NSW
Summary
I am a 52-year-old female, and I am looking for a career change after over 30 years with the NSW Police Force as an administrative officer.
I have expertise in financial management, customer service, and human resources. I have a proven track record in facilitating audits, managing financial records, and delivering exceptional service to clients as well as HR related matters including workers compensation and all leave entitlements.
Overview
30
30
Work History
General Administrative Support Officer
NSW Police Force
Kogarah
04.1995 - 08.2025
- Coordinated financial transactions and operational processes with zero issues for petty cash, reimbursement, purchase order, attendance and car roster tracking protocol.
- Managed financial records and transactions for efficient processing.
- Reviewed invoices and processed payments for vendor services promptly.
- Facilitated audits by providing necessary documentation and information.
- Trained new staff on finance administration procedures and best practices.
- Prepared monthly balance sheet reconciliations, researching discrepancies and resolving issues in a timely manner.
- Maintained the general ledger system by entering journal entries as required.
- Monitored daily banking activities such as deposits, transfers and withdrawals across multiple accounts.
- Coordinated with vendors regarding billing disputes and negotiated payment terms when necessary.
- Ensured accurate and timely processing of accounts payable invoices, including verifying payment terms and ensuring correct coding.
- Managed employee records and maintained data accuracy in HR systems.
- Assisted in payroll processing and verified timekeeping records for accuracy.
- Handled employee inquiries regarding benefits and provided necessary information promptly.
- Maintained personnel records in compliance with applicable laws and regulations.
- Managed employee benefits and compensation packages.
- Provided guidance on best practices related to human resource management.
- Assisted customers with inquiries and resolved issues promptly and effectively.
- Coordinated with teams to ensure timely delivery of services and support.
- Trained new staff on customer service protocols and best practices.
- Provided customer service in a courteous and professional manner.
- Answered customer inquiries via telephone, email and face-to-face contact.
- Established trustful relationships with customers through effective communication skills.
- Resolved customer issues in an efficient and timely manner.
- Maintained accurate records of customer interactions and transactions.
- Answered phone with positive attitude and asked questions to better understand customer needs.
- Handled fast-paced customer inquiries each day to consistently meet productivity and performance targets.
- Educated customers on products and services offered by the company.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Handled escalated customer complaints and disputes in a professional manner.
- Performed follow-up calls to ensure customer satisfaction with product and service delivery.
- Processed payments and updated balances and customer totals.
- Trained new employees on company policies related to customer service practices.
- Updated internal databases with new account information as needed.
- Ensured compliance with applicable laws and regulations related to customer service activities.
- Provided general administrative support including filing documents, scheduling appointments.
- Provided excellent customer service by responding to inquiries in a timely and efficient manner.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Answered inbound calls, chats and emails to facilitate customer service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Mentored junior team members and managed employee relationships.
Education
High School Diploma -
Penshurst Girls High School
Penshurst, NSW11-1989
Skills
- Financial management
- Invoice processing
- Payroll administration
- Document control
- Data entry
- Customer service
- Vendor management
- Human resource support
- Effective communication
- Employee training
- Office administration
- Report preparation
- Problem solving
- Travel arrangements
- Records management
- Purchasing coordination
- Account reconciliation
- Filing and data archiving
- Problem-solving abilities
- Budget management
- Organizational skills
- Workflow coordination
- Time Management Abilities
- Interpersonal communication
Timeline
General Administrative Support Officer
NSW Police Force
04.1995 - 08.2025
High School Diploma -
Penshurst Girls High School