Kirsty Gunning

Volunteer Position organising multiple events both in school and external venues.

• Allocating a budget and timeline.
• Researching venues and organising quotes
• Booking venues and working with venue co-ordinators; catering, drinks, budget, contract and run sheets.
• Planning and disseminating invitation.
• Promotion via social media and email.

Greeting and Welcoming:

• Greeting patients, checking them in and ensuring patient information and health history is current.

Managing Phone Calls:

• Answering and directing incoming calls professionally, transcribing messages, accurate relaying of information.
• Managing high call volumes while simultaneously performing other tasks.

Scheduling and Appointments:

• Managing multiple appointment calendars, booking appropriate length for procedure and coordinating multiple doctors schedules.
• Reduced no-shows by implementing appointment reminder system through text messages with follow up phone calls.

Administrative Support:

• Assisting patients complete medical forms and documentation.
• Data entry, detail focused.
• Maintaining strict confidentiality of patient information, adhering to HIPAA regulations.
• Confident user of BP Medical software.
• Managing and ordering medical and office inventory
• Management of pathology and delivery of patient results.

Maintaining a Professional Appearance:

• Ensuring the reception area is clean, tidy, and well-maintained
• Providing a welcoming, calm space for patients and their families.
• Tidy and professional personal presentation as first point of contact for patients.

Founded in 1090, Kosciusko Ski Club (KAC) is one of
Australia’s oldest Ski Clubs. It is a private, invitation only
members Club with lodges in Perisher, Thredbo and Charlotte Pass. It boasts of over 2000 senior, intermediate and junior members and is run by a small number of staff and a voluntary board.
* Contributed to the procurement and implementation of a new electronic reservation system and CRM software.

* Assisted in the updating of club financial and reporting
systems.
*. Assisted in updating and modernisation of the club
constitution. Liaising with lawyers to ensure club values
and purpose were reflected.
*. Collaborated with the membership to introduce a new
membership category that has been successful in its mission to reduce the loss of members transitioning from Junior to Senior categories.
* . Thredbo Lodge Convenor; hiring and overseeing of staff both permanent and seasonal in KAC's only year-round lodge. Liaising with on-site summer and winter managers to ensure maintenance and budget allocation for an ageing lodge in a challenging environment in a timely manner. Overseeing of guest menus. Refurbishment of guest dining and lounge facilities. Organising and running inter-club races and a wide range of club social events such as picnic days, social drinks, ski movie cinema nights, AGM's and new member evenings.

Wealthpoint was a publicly listed holding company for a range of underlying businesses covering sharebroking, funds research, stock research, investor education, clearing services, and development of an suite of online software for financial intermediaries. Wealthpoint was privatised by St George in 2002.

Position: Assistant to Head of Marketing

• Organised and executed promotional events to strengthen brand awareness.
• Increasing brand visibility by developing marketing materials across various platforms.
• Boosted sales performance by assisting in the creation of persuasive marketing materials such as brochures, CD's and online content.
• Optimised efficiency through the use of project management software.
• Participated in sales contract meetings
• Gathered customer feedback, guiding improvements in product offerings.

• Delivered high-quality technical support, resolving issues promptly and effectively.
• Excellent telephone manner and communication skills
• Resolved internet connectivity issues for high net worth international and domestic business clients
• Worked collaboratively within a dynamic team environment during the early days of internet