Kirsty Hair
Langwarrin,VIC
Summary
Focused Customer service /Administrative and Accounts professional offering excellent communication, planning and prioritization skills demonstrated through 15 years of performance.
Actively listen and have empathy for all individuals.
Passionate to join the healthcare industry to provide fulfilling and professional help to the community.
Excited to transfer my current skills along with new training to give NDIS Clients a positive and rewarding experience.
Current with
Certificate IV in Ageing support
NDIS Worker Screening Check
Police Check
Working with Children check
Australian citizenship
Overview
15
15
years of professional experience
Work History
Customer Service/Administrative Officer/Accounts
Fastrac Foodservice Pty Ltd
08.2009 - Current
- Perform wide-range of administrative, financial and service-related functions including customer service in person, via phone and email.
- Resolving customer issues efficiently and in timely manner as well as where possible exploring other options to reduce issues.
- Trained and supervised employees on office duties along with policies and procedures.
- Actively listen and follow detailed directions to complete daily tasks and data entry efficiently.
- Process customer orders accurately and within timeframes to meet deadlines.
- Answering multi-line phone system, transferring calls, emailing messages to staff and greeting visitors.
- Reconcile and process all payments for accounts payable along with resolving issues related to accounts.
Education
Certificate IV in Ageing Support -
Intercare Training
Keysborough, VIC12.2023
Skills
Clear verbal and written correspondence with clients
- Customer Service
- Office Administration
- Problem Solving
- Account Reconciliation
- Attention to detail
- Organizational Skills
- Resource Allocation
- Decision Making
- Effective Communication
- Empathy and Patient with clients
- Reception oversight
Timeline
Customer Service/Administrative Officer/Accounts
Fastrac Foodservice Pty Ltd
08.2009 - Current
Certificate IV in Ageing Support -
Intercare Training
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