Kirsty Kuchel

• Maintained accurate records of client interactions and services provided.
• Provided ongoing support to families and caregivers throughout the process of obtaining or maintaining services for loved ones.
• Acted as an advocate on behalf of clients when appropriate and necessary.
• Provided education about available community resources such as housing, employment opportunities, financial assistance programs.
• Conducted home visits to ensure safety of clients in their environment.
• Developed and maintained relationships with external service providers.
• Updated case notes on a daily basis using an electronic database system.
• Participated in staff meetings, trainings, conferences. related to job duties and expectations.

Harris Smokehouse is a family business that specialises in the production of artisan seafood products. They have a niche logistics model, which sees their nationwide business run from the head office in Mount Barker, SA.

• Upon appointment, they had yet to break into the Melbourne Market. Within one month of commencement, the network was established, and a client base of $80K per month was created, which has grown to $150K in less than a year.
• Airfreight was being sent three times weekly, and it has been reduced to once fortnightly.
• Reconfigured the customer service role and team, implementing cut-off times and delivery routes.
• Directly report to five warehouse staff members and three drivers nationally. As well as managing the logistics in and out of the warehouse.
• I managed the HR for all of these staff members, from grievances to reviews.

La Casa Del Formaggio is a family business that specialises in the manufacture of fresh, Italian-style cheeses. Leading in their category, manufacturing key lines of Bocconcini, Ricotta, and Mozzarella, distributing all over the nation to national and independent supermarkets, food service, and leading cafes.

Establishing and maintaining contracts for key freight providers to enable the national distribution of products, developing and improving processes and systems to ensure the control of finished goods and packaging inventory, working with key customers from small food service and delicatessens to state-based and national grocery chains (Foodland, Drakes, Woolworths, Coles, Aldi, Metcash, and others) to ensure the supply of products into RDCs, leading and developing members of the logistics team, working on projects to improve the business, ensuring the development of procedures and implementation of the same to improve safety performance, worked with and in GFSI (Global Food Safety Initiative) quality systems covering retail quality and food safety requirements for warehousing and packaging activities, in particular, SQF (Safe Quality Foods) and retailer certifications Woolworths and Coles (CFMSR), active member of the site sustainability team and working with packaging suppliers to improve the recyclability and sustainability of products purchased from them, taking orders directly from customers, ensuring accurate invoicing and credit management, working with supply teams across major retail groups to ensure product availability.

• Manage all aspects of receipt, warehousing, transport, and distribution of La Casa's products, and drive a high-performance team.
• Including the procurement of all packaging and ingredients, with the exception of raw milk, the warehousing, transport, and distribution of all finished goods will enable the national distribution of products produced by the company within budget.
• Lowest turnover in the business, with a cohesive team.
• Project lead for the implementation of RF scanning to improve WMS.
• Maintaining supply to customers while managing a team split across dual locations as part of the transition from Glynde to Edinburgh Park.
• A part of the sustainability team won the Sustainability Award at the premier food awards in 2022.
• Training all staff in all roles to allow for business continuity.
• Fifteen team members who directly reported to me. Management of the HR requirements for these staff members.

• Co-Ordinate all aspects of the receipt, warehousing, transport and distribution of La Casa's products and drive a high-performance team with leading practices in Fast Moving Consumer Goods.
• This including management of all line haul, incoming and outbound, process of accounts.
• Customer interactions with all vendors including Woolworths, Coles & Aldi.
• Through successful achievements in this role promotion to Logistics Manager in 2018
• Working with operations and sales team to obtain the contract manufacture of Italian cheeses for Aldi

• Responsible for receiving and invoicing of customer orders and management of customer relations, particularly in times of low stock.
• Management of accounts both receivable and payable.
• Supporting site payroll functions, HR and workcover function and overseeing the customer service office through management of two team members.
• Managed the office and two staff members
• 2018 - Awarded Employee of the Year
• Training all staff in all roles to allow for business continuity

The German Arms Hotel is a family-owned business. Having owned pubs across South Australia, the Perez & Collotti group is well known for their infectious, welcoming personalities that are so homely.

• Commencing in October, I will be working in the bar, including responsible serving of alcohol.
• Trained on the opening and closing of all areas, and extensive experience in gaming service management.
• Bar & Waitresses
• Money counting, balancing of tills, pay out figures for pokies and TAB.