Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Kirsty Lee

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Adept individual with more than [Number] years working as Manager for $[Number] revenue-generating business. Determined and experienced in mentoring and challenging team members to meet and exceed company goals.

Overview

10
10
years of professional experience

Work History

Assistant Manager

David Jones
11.2021 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Developed strategy to increase sales and drive profits.

Counter Manager

Myer
09.2015 - 11.2021
  • Sold merchandise through effective customer service techniques and professional selling skills to reach productivity goals.
  • Organized sale events and created eye-catching product displays to attract customers to [Type] counter.
  • Performed all stock keeping processes and assisted in replenishing all items as per company policy.
  • Facilitated strategies to present and sell merchandise through regular product demonstrations.
  • Budgeted, audited and balanced cash handling to secure cash drawer.

Beauty Therapist

Self-employed
02.2013 - 04.2017
  • Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Helped customers feel relaxed and comfortable through conversation and personal repeatability.
  • Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
  • Scheduled customer appointments and rearranged individual time slots to meet demand.
  • Analyzed client needs and came up with individualized and continuous treatment plans.
  • Analyzed customer skin to assess conditions and skin type and suggest products and treatments.

Education

Associate of Science - Dermal Science

AACDS
Perth
01.2023

Associate of Science - Beauty Therapy

Beauty Therapy Collage of New Zealand
New Zealand
07.2004

Master of Science - English Education

Donghe University
South Korea
01.1997

Skills

  • Business Development Understanding
  • Staff Management
  • Staff Supervision
  • Business Planning
  • Staff Development
  • Performance Tracking and Evaluations
  • Team Motivation
  • Contract Management
  • Operational Efficiency and Safety
  • Policy Administration
  • Customer Service and Satisfaction

Languages

Korean
Native or Bilingual

Timeline

Assistant Manager

David Jones
11.2021 - Current

Counter Manager

Myer
09.2015 - 11.2021

Beauty Therapist

Self-employed
02.2013 - 04.2017

Associate of Science - Dermal Science

AACDS

Associate of Science - Beauty Therapy

Beauty Therapy Collage of New Zealand

Master of Science - English Education

Donghe University

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Kirsty Lee