Kirsty-Lee Roberts
Montmorency
Summary
Hardworking and passionate individual with strong organizational skills eager to secure entry-level Tree worker position. Ready to help the team achieve company goals.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Mental Health and Disability Support
TEE Care Agency
07.2023 - Current
- Supporting participants to enter community and day to day living
- Supporting inclusive and diverse environment
- Reaching goals
- Project management and administration tasks
- Performing tasks in timely manner
- Documentation.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Developed and maintained courteous and effective working relationships.
Support Worker and Day Service Room Facilitator
Bayley House
- Supporting participants to live independently (SILL, respite and private homes)
- Facilitating programs within day service
- Meal preparation
- Personal care
- Developed strong rapport with clients by consistently demonstrating respect, understanding, and genuine concern for their wellbeing.
- Established trusting relationships with clients and their families through empathetic communication and active listening.
- Streamlined documentation processes by implementing efficient record-keeping strategies that improved accuracy of information shared between team members.
Complex Care Disability Support Worker
Zest Care
- Promoted independence among residents through tailored support and guidance on self-care activities.
- Community access
- Meal preparation
- Documentation and report writing
- Medication administration.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Identified issues, analyzed information and provided solutions to problems.
- Assisted with routine house cleaning, meal preparation and laundry.
Production Assistant
Lotus Folding Walls
- Understanding of policies and procedures.
- Enhanced efficiency on job sites by organizing materials and maintaining a clean work area.
- Completed tasks ahead of schedule through effective time management and prioritization.
- Demonstrated reliability by consistently arriving on time and meeting project deadlines.
- Maintained equipment in optimal condition through regular inspections, cleaning, and repairs when necessary.
Customer Service Advisor
Saga Insurance Services
- Reviewing and updating client documentation and files
- Complaints handling
- Understanding relevant guidelines and procedures.
- Submitted insurance claims and resolved billing or claims issues.
- Maintained a high level of accuracy in data entry tasks, resulting in improved overall data quality.
- Developed and maintained strong client relationships to deliver exceptional customer service and problem resolution.
Ward Nursing Assistant
Peter James Centre
- Attention to detail
- Understanding of OHS standards
- Communication skills
- Customer service
- Efficiency
- Auditing.
- Assisted in risk assessments by gathering relevant data and presenting it in an organized manner for review.
- Improved communication between audit teams and management by scheduling regular meetings and providing concise updates on progress.
Education
High School Diploma -
Eumemmerring College
Hallam, VIC10.2012
Skills
- Analytical Thinking
- Google Drive
- Dependable and Responsible
- Relationship Building
- Customer Relations
- Organizational Skills
- Task Prioritization
- Multitasking Abilities
- Time Management
- Conflict Resolution
Qualifications And Skills
I have completed a certificate IV in disability support, along with a barista apprenticeship.
I have previously volunteered at Collingwood children's farm, helping in the day to day tasks of the operations of the farm.
I'm not afraid of hard work manual labor, and a key interests in the outdoors, from all things hiking, gardening and environmental conservation.
Certification
Certificate IV Disability support services
Timeline
Mental Health and Disability Support
TEE Care Agency
07.2023 - Current
Support Worker and Day Service Room Facilitator
Bayley House
Complex Care Disability Support Worker
Zest Care
Production Assistant
Lotus Folding Walls
Customer Service Advisor
Saga Insurance Services
Ward Nursing Assistant
Peter James Centre
High School Diploma -
Eumemmerring College
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