Hi, I’m
Kirsty-Lee Whittingham
Mannum,SA
Summary
Dynamic support worker with a proven track record at Murray Mallee Aged Care, enhancing client well-being through personalized care and emotional support. Skilled in relationship building and health monitoring, I effectively foster independence and social engagement, ensuring a high standard of care and client satisfaction.
Support professional with focus on providing compassionate care and effective assistance to individuals in need. Background in helping clients with daily activities and emotional support, fostering safe and comfortable environment. Reliable team player with strong communication skills and adaptability to changing situations.
Overview
10
years of professional experience
1
Certification
Work History
Murray Mallee Aged Care
Support Worker
12.2023 - Current
Job overview
- Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
- Established trusting relationships with clients and their families through empathetic communication and active listening.
- Kept clients engaged in social networks and communities for personal health and growth.
- Safeguarded client well-being by monitoring health conditions, administering medications, and reporting any changes to appropriate medical professionals.
- Adapted quickly to changing work environments while maintaining high levels of productivity and professionalism under pressure.
Mannum Community Club
Waitress
07.2021 - 12.2023
Job overview
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Answered customers' questions, recommended items, and recorded order information.
- Inspected dishes and utensils for cleanliness.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
Adidas
Public Relations Coordinator
05.2015 - 11.2016
Job overview
- Cultivated strong relationships with key influencers, leading to increased brand awareness and credibility.
- Provided regular reporting on campaign progress to clients, showcasing successes and adjusting tactics as necessary.
- Wrote and edited articles, web content, advertising copy, periodicals and publications for internal and external audiences.
- Conducted market and public opinion research related to company's reputation and positioning among key stakeholder audiences.
- Consulted with advertising agencies to arrange promotional campaigns in various types of media.
- Raised brand awareness through consistent marketing efforts and product campaign launches.
Education
Parndana CampusKangaroo Island
High School Diploma
11-2008
Skills
- Daily living support
- Housekeeping tasks
- Health and safety awareness
- Emotional support
- Confidentiality and privacy
- Relationship building
- Transportation assistance
- Cultural sensitivity
- Verbal and written communication
- Empathy and patience
- Documentation and reporting
- First aid and CPR
- Housekeeping and laundry
- Multitasking
Certification
- National police check
- Working with children Check
- CPR/AED Certification
- SA Driver's License
- First Aid Certification
Timeline
Support Worker
Murray Mallee Aged Care
12.2023 - Current
Waitress
Mannum Community Club
07.2021 - 12.2023
Public Relations Coordinator
Adidas
05.2015 - 11.2016
Parndana Campus
High School Diploma
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