Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kirsty Leigh Mitchell

Twin Waters

Summary

Bachelor of Social Science (Psychology), Certificate in Rapid Behaviour Change, Mental Health First Aid, and Trauma Informed Coaching, alongside extensive experience in aged care (facilities and in-home) and NDIS services supporting people with disability and mental health needs. Skilled in building strong rapport through communication, compassion, ethical judgement, adaptability, and patience, with a strong commitment to promoting well-being. Passionate about applying psychological and ethical principles to enhance the lives of help-seekers, contribute to society, and uphold the profession of psychology, while growing professionally and as another fellow human striving to do good.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Subcontractor - Personal Care & Support Work

Elite Nursing and Allied Health Care Services
03.2024 - Current

General Responsibilities

  • Implementing individualised care plans for Mental and Physical Disability needs
  • Maintained accurate records of patient care, progress, and concerns, contributing to effective communication among healthcare team members
  • Providing safe and sufficient assistance in Daily living activities to maintain self-esteem and general wellness
  • Providing safe and sufficient personal care and hygienic needs
  • Sufficient meal services (including preparation, kitchen set-up, and cleaning)
  • Manual Handling (mobility support and transfer)
  • Ensuring safety and hazardous free environments


Personal Care Worker, Permanent Part-time

Arcare Aged Care
02.2022 - 01.2024

General Responsibilities (Individualised Dementia Care Needs)

  • Formulation of daily progress notes
  • Implementing individualised care plans
  • Developed trust-based relationships with clients through active listening and empathetic communication skills
  • Promoted continuity of care by communicating effectively with other Personal Support Workers during shift change's
  • Assisted clients with daily living activities, promoting independence and wellbeing to maintain self-esteem and general wellness
  • Supported meal planning and preparation according to dietary restrictions or preferences of the client
  • Assisted with feeding and monitored intake to help patients achieve nutritional needs
  • Enhanced patient comfort by providing compassionate and attentive personal care
  • Monitored patient health status regularly, reporting any changes to the appropriate medical staff
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels
  • Utilised adaptive equipment appropriately when assisting clients with mobility-related tasks or exercises
  • Implemented strategies for managing challenging behaviours in dementia patients, creating a safe environment for all involved
  • Provided emotional support to patients and their families during difficult times
  • Assisted patients with self-administered medications


Personal Trainer and Group Fitness Instructor

Invirg8 Fitness Health Club, Marcoola
02.2020 - 03.2022

General Responsibilities

  • One on one personal training sessions for clients requiring general and overall health and fitness
  • Running group fitness classes as per Invirg8 Fitness client schedule
  • Motivated clients to stay on track with fitness goals with positive and friendly approach
  • Trained clients during strength training, cardio vascular exercise, and stretching
  • Improved client fitness levels by developing personalized workout plans and monitoring progress
  • Increased client retention through consistent communication, motivation, and support
  • Explained exercise modifications and contraindicated movements to participants with history of injury
  • Designed specific workout systems for individual clients based on performance ability
  • Adapted workout routines for special populations such as seniors or those recovering from injuries ensuring safety while still challenging their abilities
  • Fostered a positive workout environment with upbeat energy and professional demeanour
  • Developed customized fitness plans for wide range of clients to expand services
  • Educated clients on proper exercise techniques, reducing risk of injury during workouts

Aged Care Domestic Assistance, Part-time

Bromilow Community Care
11.2021 - 02.2022

General Responsibilities

  • Domestic Assistance: Unaccompanied Shopping, Cooking, Laundry, Ironing
  • Changing bed linen, Cleaned bathrooms and toilets
  • Vacuuming, mopping, washing dishes
  • Self-motivated, with a strong sense of personal responsibility
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment
  • Proven ability to learn quickly and adapt to new situations

Owner and Manager

Hidden Physiques Bikinis
01.2015 - 01.2022

General Responsibilities

  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals
  • Adapted quickly to new tasks or responsibilities as required by fluctuating project demands
  • Provided one-on-one posing and routine sessions for clients competing at all divisional levels in various bodybuilding federations
  • Designed and manufactured stock and bespoke posing suits for clients competing at all divisional levels in various body building federations
  • Ensured that all machinery used to manufacture posing suits are maintained in accordance with manufacturer specifications to reduce down time
  • Minimized errors in final products by carefully following design instructions provided by the lead seamstress or designer.
  • Collaborated with lead seamstress on complex alterations, achieving precise fit and finish
  • Enhanced garment quality by assisting in pattern cutting and sewing tasks
  • Measured and cut fabric for garment construction according to customer specifications
  • Applied and replaced decorative sequins, beading and ribbons to enhance and repair garments
  • Drafted designs and patterns for original garments.
  • Calibrated machines to maintain required productivity levels and adherence to quality standards

Domestic Cleaning and Bond Cleaning: Casual

Costal Blue, Cleaning Solutions
04.2021 - 08.2021

General Responsibilities

  • Carried out all Domestic household duties including dusting, sweeping, vacuuming, mopping, cleaning of ceiling fans, skirting boards, and window skirtings
  • Sanitized bathroom and kitchen areas


Personal Trainer (Contract) and Group Fitness Instructor

World Gym, North Lakes
04.2017 - 06.2020

General Responsibilities

One on one personal training sessions for clients requiring general and overall health and fitness

  • Running group fitness classes as per Invirg8 Fitness client schedule
  • Motivated clients to stay on track with fitness goals with positive and friendly approach
  • Trained clients during strength training, cardio vascular exercise, and stretching
  • Improved client fitness levels by developing personalized workout plans and monitoring progress
  • Increased client retention through consistent communication, motivation, and support
  • Explained exercise modifications and contraindicated movements to participants with history of injury
  • Designed specific workout systems for individual clients based on performance ability
  • Adapted workout routines for special populations such as seniors or those recovering from injuries ensuring safety while still challenging their abilities
  • Fostered a positive workout environment with upbeat energy and professional demeanour
  • Developed customized fitness plans for wide range of clients to expand services
  • Educated clients on proper exercise techniques, reducing risk of injury during workouts

Receptionist

World Gym, North Lakes
10.2016 - 04.2017

General Responsibilities

  • Opened and closed the gym within trading hours; including cashier operations till
  • Processed new memberships and managing membership cancellations, when required
  • Performed housekeeping duties in the reception and creche areas including scheduled creche bookings
  • Kept front desk and lobby clean, clutter-free and orderly to present attractive atmosphere
  • Provided accurate information regarding gym services, pricing options, class schedules, and personal training packages to prospective members
  • Handled incoming calls professionally and efficiently, addressing inquiries and scheduling appointments
  • Enhanced gym member experience by providing exceptional customer service at the front desk
  • Processed new memberships accurately, leading to an increase in gym revenue and member retention
  • Conducted facility tours for potential members showcasing amenities offered while highlighting benefits of joining the gym community
  • Monitored check-ins to identify delinquent accounts and collect payments
  • Effectively resolved member conflicts or concerns, promoting a harmonious gym environment
  • Managed inventory levels of towels, cleaning supplies, and other amenities for optimal availability to members
  • Directed guests and appointments to fitness consultants to increase membership enrollment

Self-employed Personal trainer

Power Fitness
07.2015 - 10.2016

General Responsibilities

  • One on one personal training sessions for clients requiring general and overall health and fitness
  • Developing health and fitness programs, including nutritional advice, to clients
  • Instructed group fitness classes as per Power Fitness’s client schedule


Manager, Customer service and Health and Fitness Advisor

Aussie Supplements
06.2014 - 07.2015

General Responsibilities

  • Provided customer specific training and nutritional advice
  • Provided training specific supplement advice to customers
  • Performed inventory duties and procured shop products
  • Performed shop merchandising duties
  • Performed cashier duties including till and shop closure
  • Performed banking and team payroll duties
  • Managing Emails and Social Media Accounts


Customer service and Health and Fitness Advisor

ASN Australia, Townsville, Brisbane CBD and Chermside
06.2011 - 06.2014

General Responsibilities

  • Developed long-lasting relationships with clients to ensure consistent retention and loyalty
  • Maintained up-to-date knowledge on industry trends and regulations, ensuring accurate advice was provided to clients at all times
  • Provided customer specific training and nutritional advice
  • Provided training specific supplement advice to customers
  • Performed inventory duties and procured shop products
  • Performed shop merchandising duties
  • Performed cashier duties including till and shop closure, and banking

Casual receptionist

Muscle and Fitness Gym, Townsville
05.2011 - 05.2012

General Responsibilities

  • Opened and closed the gym within trading hours; including cashier operations till
  • Processed new memberships and managing membership cancellations, when required
  • Performed housekeeping duties in the reception and creche areas including scheduled creche bookings
  • Kept front desk and lobby clean, clutter-free and orderly to present attractive atmosphere
  • Provided accurate information regarding gym services, pricing options, class schedules, and personal training packages to prospective members
  • Handled incoming calls professionally and efficiently, addressing inquiries and scheduling appointments
  • Enhanced gym member experience by providing exceptional customer service at the front desk
  • Processed new memberships accurately, leading to an increase in gym revenue and member retention
  • Conducted facility tours for potential members showcasing amenities offered while highlighting benefits of joining the gym community
  • Monitored check-ins to identify delinquent accounts and collect payments
  • Effectively resolved member conflicts or concerns, promoting a harmonious gym environment
  • Managed inventory levels of merchandise, cleaning supplies, and other amenities for optimal availability to members
  • Directed guests and appointments to fitness consultants to increase membership enrollment

Education

Year 12 Certificate -

Spinifex State College
01.2009

Skills

  • Communication and Interpersonal
  • Compassion and Patience
  • Ethical and Professional Judgement
  • Problem Solving and Adaptability

Certification

  • Bachelor of Social Science Psychology, 2024
  • CPR Certificate, 2024
  • First Aid Certificate, 2024
  • Trauma Informed Certification for Coaches, 2023
  • Bronze Medallion- Surf Life Rescue, 2022
  • Blue Card, 2021
  • Mental Health First Aid Certificate, 2020
  • QLD Health Covid-19 Hygiene Module, 2020
  • Neuro-Linguistic Programming Certification, 2020
  • Rapid Behaviour Change & Life Coach, 2020
  • Certificate IV Fitness, Fitness First Industry, 2017
  • Certificate III Fitness, Fitness First Industry, 2017


Volunteer Experience

  • Surf Life Saving


Timeline

Subcontractor - Personal Care & Support Work

Elite Nursing and Allied Health Care Services
03.2024 - Current

Personal Care Worker, Permanent Part-time

Arcare Aged Care
02.2022 - 01.2024

Aged Care Domestic Assistance, Part-time

Bromilow Community Care
11.2021 - 02.2022

Domestic Cleaning and Bond Cleaning: Casual

Costal Blue, Cleaning Solutions
04.2021 - 08.2021

Personal Trainer and Group Fitness Instructor

Invirg8 Fitness Health Club, Marcoola
02.2020 - 03.2022

Personal Trainer (Contract) and Group Fitness Instructor

World Gym, North Lakes
04.2017 - 06.2020

Receptionist

World Gym, North Lakes
10.2016 - 04.2017

Self-employed Personal trainer

Power Fitness
07.2015 - 10.2016

Owner and Manager

Hidden Physiques Bikinis
01.2015 - 01.2022

Manager, Customer service and Health and Fitness Advisor

Aussie Supplements
06.2014 - 07.2015

Customer service and Health and Fitness Advisor

ASN Australia, Townsville, Brisbane CBD and Chermside
06.2011 - 06.2014

Casual receptionist

Muscle and Fitness Gym, Townsville
05.2011 - 05.2012

Year 12 Certificate -

Spinifex State College
Kirsty Leigh Mitchell