Kirsty Macdonald
Woodville Park,Australia
Summary
Dynamic Practice Manager with a proven track record at Commercial Road Dental, excelling in operational efficiency and team building. Expert in financial operations oversight and appointment scheduling, I have successfully implemented new technology systems, enhancing practice performance and staff productivity. Committed to fostering a collaborative environment while driving strategic growth initiatives.
Overview
31
31
years of professional experience
Work History
Practice Manager
Commercial Road Dental - National Dental Care
SA, SA
01.2022 - Current
- Oversaw all aspects of day-to-day practice operations including front desk reception, appointment scheduling, billing and coding, insurance verification.
- Conducted regular meetings with staff to discuss operational issues and ensure proper communication between departments.
- Maintained financial records, including billing and accounts receivable and payable.
- Performed administrative tasks such as creating budgets and forecasts, preparing invoices and contracts, ordering supplies and equipment.
- Facilitated implementation of new technology systems into existing workflows in order to improve operational efficiency.
- Motivated staff by offering direction and providing constructive feedback.
- Coordinated staff recruitment, training, and scheduling activities.
- Created and implemented policies and procedures for effective practice management.
- Participated in strategic planning initiatives aimed at developing long-term goals for the practice's growth and success.
- Mentored and coached interns and newly hired team members on office procedures and computer systems.
- Provided support during audits by gathering requested documents as well as answering questions from auditors.
- Assisted with development of regulatory compliance systems.
- Analyzed data from various sources to identify trends or opportunities for improvement within the practice.
- Ordered supplies needed and kept tabs on inventory levels.
- Resolved escalated customer service issues in a timely manner while maintaining a high level of professionalism.
- Onboarded a new Practice Manager within the company to successfully manage their location.
- Oversaw dual sites as an Acting Practice Manager while waiting for the permanent appointment of a new manager.
Practice Manager
Incredible Smiles
<ul>
<li>Managed daily operations of dental practice to ensure smooth workflow.</li>
<li>Supported entire practice's staff, which boosted efficiency and improved overall process flow.</li>
<li>Maintained financial records, including billing and accounts receivable and payable.</li>
<li>Communicated with patients with compassion while keeping medical information private.</li>
<li>Consulted with clinicians to develop business strategy.</li>
</ul>, SA
01.2021 - 07.2021
- Managed daily operations of dental practice to ensure smooth workflow.
- Supported entire practice's staff, which boosted efficiency and improved overall process flow.
- Maintained financial records, including billing and accounts receivable and payable.
- Communicated with patients with compassion while keeping medical information private.
- Consulted with clinicians to develop business strategy.
Receptionist and Dental Assistant
Brighton Dental Care
<ul>
<li>Greeted patients warmly and managed front desk activities efficiently.</li>
<li>Coordinated appointment schedules for multiple dental practitioners.</li>
<li>Answered phone calls and addressed patient inquiries promptly.</li>
<li>Collected patient information and maintained accurate records securely.</li>
<li>Chairside assisting, as required for the best operational needs of the practice.</li>
</ul>, SA
03.2018 - 01.2021
- Greeted patients warmly and managed front desk activities efficiently.
- Coordinated appointment schedules for multiple dental practitioners.
- Answered phone calls and addressed patient inquiries promptly.
- Collected patient information and maintained accurate records securely.
- Chairside assisting, as required for the best operational needs of the practice.
Senior Surgical Dental Nurse & Administration Assistant
Dr. Brenton Hearn, Oral and Maxillofacial Surgeon
<ul>
<li>Assisted in patient assessments and pre-operative evaluations for surgical procedures.</li>
<li>Prepared and sterilized dental instruments and equipment before surgeries.</li>
<li>Educated patients on post-operative care and recovery instructions effectively.</li>
<li>Maintained accurate patient records, including treatment plans and medical histories.</li>
<li>Collaborated with the oral surgeon to ensure smooth workflow during surgeries.</li>
<li>Managed inventory of dental supplies, ensuring availability for procedures.</li>
<li>Provided emotional support to patients before and after surgical treatments.</li>
<li>Processed payments from patients for services rendered.</li>
<li>Assisted in the administration of anesthesia to sedate patients during treatment procedures.</li>
<li>Sterilized instruments according to established protocols.</li>
<li>Assisted with ordering supplies and maintaining inventory levels.</li>
</ul>, SA
01.2009 - 11.2013
- Assisted in patient assessments and pre-operative evaluations for surgical procedures.
- Prepared and sterilized dental instruments and equipment before surgeries.
- Educated patients on post-operative care and recovery instructions effectively.
- Maintained accurate patient records, including treatment plans and medical histories.
- Collaborated with the oral surgeon to ensure smooth workflow during surgeries.
- Managed inventory of dental supplies, ensuring availability for procedures.
- Provided emotional support to patients before and after surgical treatments.
- Processed payments from patients for services rendered.
- Assisted in the administration of anesthesia to sedate patients during treatment procedures.
- Sterilised instruments according to established protocols.
- Assisted with ordering supplies and maintaining inventory levels.
Sales Assistant & Customer Service Assistant
David Jones, West Lakes
<ul>
<li>Assisted customers with product selections and inquiries.</li>
<li>Processed transactions efficiently at the sales register.</li>
<li>Handled returns and exchanges according to store policies.</li>
<li>Answered incoming telephone calls to provide store, products and services information.</li>
<li>Fostered relationships with customers to expand customer base and retain business.</li>
<li>Managed daily sales floor operations, ensuring optimal customer service and satisfaction.</li>
</ul>, SA
01.2006 - 03.2009
- Assisted customers with product selections and inquiries.
- Processed transactions efficiently at the sales register.
- Handled returns and exchanges according to store policies.
- Answered incoming telephone calls to provide store, products and services information.
- Fostered relationships with customers to expand customer base and retain business.
- Managed daily sales floor operations, ensuring optimal customer service and satisfaction.
Personal Assistant/Office Manager and Dental Assistant
Dr. Joe Verco, Pediatrics Dentist & Business Manager
<ul>
<li>Ran errands to help with daily tasks, enabling employer to focus on more pressing duties.</li>
<li>Answered incoming calls and emails promptly while managing the executive's schedule accordingly.</li>
<li>Maintained clerical correspondence via email and phone.</li>
<li>Assisted with special projects as needed by researching topics, organizing data, summarizing findings.</li>
<li>Coordinated meetings between internal departments and external partners.</li>
<li>Conducted research on various topics to assist in decision-making and project planning.</li>
</ul>, SA
01.2002 - 01.2006
- Ran errands to help with daily tasks, enabling employer to focus on more pressing duties.
- Answered incoming calls and emails promptly while managing the executive's schedule accordingly.
- Maintained clerical correspondence via email and phone.
- Assisted with special projects as needed by researching topics, organizing data, summarising findings.
- Coordinated meetings between internal departments and external partners.
- Conducted research on various topics to assist in decision-making and project planning.
Office Manager
Glenelg Dental Centre
<ul>
<li>Developed office policies and procedures to improve operational consistency and efficiency.</li>
<li>Trained and supervised administrative staff to maintain high service standards.</li>
<li>Maintained filing system for records, correspondence and other documents.</li>
<li>Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.</li>
<li>Managed office budget to handle inventory, postage and vendor services.</li>
<li>Provided administrative support to management team including preparing reports and presentations.</li>
</ul>, SA
11.2001 - 07.2002
- Developed office policies and procedures to improve operational consistency and efficiency.
- Trained and supervised administrative staff to maintain high service standards.
- Maintained filing system for records, correspondence and other documents.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Managed office budget to handle inventory, postage and vendor services.
- Provided administrative support to management team including preparing reports and presentations.
Dental Assistant
Gawler Chambers Endodontics – Dr Paul Heijkoop
<ul>
<li>Assisted dentist during endodontic procedures with patient comfort and safety in mind.</li>
<li>Prepared treatment rooms by sterilizing instruments and organizing materials efficiently.</li>
<li>Monitored inventory of dental supplies, placing orders as needed to maintain stock levels.</li>
<li>Laid out dental instruments and equipment before procedures.</li>
<li>Exposed dental diagnostic x-rays.</li>
</ul>, SA
03.2001 - 11.2001
- Assisted dentist during endodontic procedures with patient comfort and safety in mind.
- Prepared treatment rooms by sterilizing instruments and organizing materials efficiently.
- Monitored inventory of dental supplies, placing orders as needed to maintain stock levels.
- Laid out dental instruments and equipment before procedures.
- Exposed dental diagnostic x-rays.
Trainee Dental Assistant & Administration
Ferrers Street Dental Surgery
<ul>
<li>Assisted dental staff in preparing treatment rooms and sterilizing instruments.</li>
<li>Managed patient records and updated information in the dental practice management system.</li>
<li>Provided support during dental procedures by handing tools to the dentist.</li>
<li>Worked alongside senior team members to learn related job tasks and roles.</li>
<li>Attended training sessions and meetings to learn new information and develop personal skills.</li>
<li>Maintained positive working relationship with fellow staff and management.</li>
</ul>, SA
08.1998 - 03.2001
- Assisted dental staff in preparing treatment rooms and sterilising instruments.
- Managed patient records and updated information in the dental practice management system.
- Provided support during dental procedures by handing tools to the dentist.
- Worked alongside senior team members to learn related job tasks and roles.
- Attended training sessions and meetings to learn new information and develop personal skills.
- Maintained positive working relationship with fellow staff and management.
Customer Service Assistant
IGA Supermarket
<ul>
<li>Processed payments accurately and efficiently using cash registers and other point of sale systems.</li>
<li>Met or exceeded customer service metrics by providing excellent customer support.</li>
<li>Provided product knowledge to customers through effective communication.</li>
<li>Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.</li>
<li>Greeted customers in a friendly manner and assisted with their inquiries.</li>
</ul>, SA
07.1995 - 09.1998
- Processed payments accurately and efficiently using cash registers and other point of sale systems.
- Met or exceeded customer service metrics by providing excellent customer support.
- Provided product knowledge to customers through effective communication.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Greeted customers in a friendly manner and assisted with their inquiries.
Education
1st Year Bachelor of Health Science -
University of South Australia
01-2019
Certificate in Dental Assisting - Certificate in Basic Infection Control
Dental Assistants Education Council of Australia
01-1999
Skills
- Practice Management
- Operational efficiency
- Appointment scheduling
- Inventory management
- Team building
- Staff management
- Human resources
- Marketing
- Financial operations oversight
- Training and mentoring
Hobbies and Interests
- T.I.D.C., Age Group Coordinator U7’s 2020, U9’s 2021, 2021/20
- West Adelaide Bearcats Basketball Club, Executive Committee Member, 2021/20
- West Adelaide Bearcats Basketball Club, Team Manager U12/Div 2 Boys, 2018/17
- St. Margaret’s Kindergarten, Vice Chairperson and Treasurer of the Board, 2018/17
- Whitefriars Catholic School, School Basketball Delegate, 2018/17/16
- Whitefriars Catholic School, Team Manager Whitefriars Hornets Basketball Team, 2018/17/16
- Whitefriars Catholic School, Vice Chairperson of the Board, 2015/16
- Whitefriars Catholic School, Dedicated Aunty to terminally ill nephew., 2014 to 2018
- Whitefriars Catholic School, Secretary of the Board, 2013/14
- Whitefriars Catholic School, Sports Network Coordinator of the Board, 2012
Professional Development
- 01/01/25, Various Practice Manager workshops over 3 years with National Dental Care
- 01/01/25, Updated First Aid
- 01/01/19, 1st Year Bachelor of Health Science studies at the University of South Australia
- 01/01/13, Contemporary Infection Control Seminar - University of Sydney
- 01/01/12, Noble Clinician Dental Implant IT package training.
- 01/01/12, Dental Assistant Implantology workshop.
- 01/01/12, Advanced Resuscitation First Aid
- 01/01/99, Certificate in Dental Assisting and Certificate in Basic Infection Control through the Dental Assistants Education Council of Australia
References
References available upon request.
Timeline
Practice Manager
Commercial Road Dental - National Dental Care
01.2022 - Current
Practice Manager
Incredible Smiles
01.2021 - 07.2021
Receptionist and Dental Assistant
Brighton Dental Care
03.2018 - 01.2021
Senior Surgical Dental Nurse & Administration Assistant
Dr. Brenton Hearn, Oral and Maxillofacial Surgeon
01.2009 - 11.2013
Sales Assistant & Customer Service Assistant
David Jones, West Lakes
01.2006 - 03.2009
Personal Assistant/Office Manager and Dental Assistant
Dr. Joe Verco, Pediatrics Dentist & Business Manager
01.2002 - 01.2006
Office Manager
Glenelg Dental Centre
11.2001 - 07.2002
Dental Assistant
Gawler Chambers Endodontics – Dr Paul Heijkoop
03.2001 - 11.2001
Trainee Dental Assistant & Administration
Ferrers Street Dental Surgery
08.1998 - 03.2001
Customer Service Assistant
IGA Supermarket
07.1995 - 09.1998
1st Year Bachelor of Health Science -
University of South Australia
Certificate in Dental Assisting - Certificate in Basic Infection Control
Dental Assistants Education Council of Australia