Summary
Overview
Work History
Education
Skills
Certification
Personal Details
Timeline
Generic

Kirsty McGowan

Werribee

Summary

Skilled in multitasking within fast-paced environments, with a proactive approach to problem-solving and process optimization.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Bartender

Simplified Projects
02.2020 - Current
  • Serve alcohol to customers at the many different festivals and events around Melbourne.
  • Perform barback duties.
  • General cleaning at the end of the event/festival.
  • EFTPOS sales.

Customer Service Officer

Ice Rink Industries Pty Ltd
06.2025 - 07.2025
  • Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Maintained a high level of product knowledge to effectively assist customers.
  • Exceeded customer expectations by going the extra mile, ensuring a memorable experience that fostered brand loyalty and advocacy.
  • Handled high-volume ticket sales with precision and accuracy, ensuring a positive experience for all patrons.
  • Streamlined ticket purchasing process for improved efficiency and reduced wait times.

Waitress/Kitchen Hand

Melbourne Ballpark
10.2018 - 12.2018
  • Help prepare food platters, cutlery and anything else needed for that evening.
  • Carry the food platters around and offer them to guests.
  • When I had some time, I would go help the girls out the front in the canteen with service.
  • Cover the girls that worked the behind the bars so they could have there meal breaks.
  • General cleaning.

Receptionist/Administration Assistant

Southport Bolts
11.2014 - 07.2018
  • Answer all incoming calls and emails.
  • Incoming and outgoing mail.
  • General cleaning and tidying of stock. This included refilling stock on the shelves.
  • Reconcile all remittances against there corresponding tax invoices.
  • Input new customer information so a new account could be created.
  • Debt collecting overdue accounts.
  • Archiving/filing.

Home Care Worker

Werribee
01.2011 - 02.2012
  • Weekly medications were sorted. (Morn/Noon/Tea/Bed). A total of 28 tablets per day.
  • Twice daily insulin injections.
  • Handle my father's personal and professional matters, such as calls to confirm/ schedule appointments, handle all utilities (Gas/Water/Elec).
  • Daily cooking and cleaning.
  • Monitored his blood sugar levels as he was a diabetic.

Accounts Receivable Officer

AGED Care Services Australia Group
08.2008 - 12.2011
  • Answer all calls that came through on the 1300 number. They would usually be account questions,families wanting to update personal information, requests for invoices to be reprinted, etc.
  • Monthly billing for over 2000 residents in 6 different facilities. We would print off the invoices, check them for any outstanding amounts. These accounts would have a PAY URGENT sticker put on them and then put through the folding machine.
  • Reconciliation of accounts using Microsoft Excel (Deceased/discharged as well as Active/Current residents).
  • Adding new resident details into the system and generating the first monthly invoice.
  • Accommodation Bonds (Payments , refunds and retentions).
  • Monthly Government Funding (80% of companies monthly earnings).
  • Daily banking of all resident account cheques that came in through the daily mail. (Over 15 facilities, no less than $200,000 banked every day).
  • Debt collection of outstanding accounts (including current residents, deceased estates and trustees).

Receptionist

Japara Aged Care
06.2008 - 08.2008
  • General Administration duties.
  • Answer all incoming and outgoing calls.
  • Opening the daily incoming mail and sorting it into the different departments, (i.e. payroll, AR/ AP, etc).
  • Prepare any documents or reports for the monthly Facilities Manager Meeting that is held at head office. At his meeting all Facility Managers and all shareholders are invited to attend to discuss things such as any problems arisen throughout the month or any government funding changes.
  • Monthly stationary order.
  • Greet any family members that would come into Head Office.
  • Whilst working on reception, I was asked by management to assist the Accounts Receivable Department with billing.(ACSAG).

Payroll Officer

AGED Care Services Australia Group
02.2008 - 05.2008
  • Daily timesheets would be faxed through from all the facilities so that our system could be updated for the pay cycle.
  • Answer all questions/disputes regarding pay/leave entitlements, long service leave, etc.
  • Reply to the Government letters (Centrelink and Child Support).
  • Print off and mail out the payslips to employees being paid in that fortnights pay cycle. This would have to be completed before the mail was collected to be sent out.
  • It was my job to contact the facilities, prior to printing, and ask them if there were any attachments or newsletters needed to be sent out with the payslips.

Checkout Operator (Casual)

Sims Supermarket
04.2004 - 12.2004
  • Serve any customers that came through my register.
  • Balance cash register at the end of every shift, making sure a certain amount was available for my next shift.
  • General cleaning of the registers and grocery belt.
  • EFTPOS/CASH transactions.
  • When there was no customers the manager would ask us to put back any grocery items we had under the registers. These would be from customers changing there mind.

Education

No Degree - Responsible Service of Alcohol

VGCCC
Melbourne, VIC

Certificate II - Business Administration

Victoria University
St Albans, VIC
12.2007

High School - Year 12

Galvin Park Secondary College
Melbourne, VIC
12.2007

Skills

  • Multi-line Phone Systems
  • Microsoft Outlook
  • Accounts Receivable
  • Data Entry
  • Payroll
  • QuickBooks
  • Bartending
  • Strong multitasking
  • Team player attitude
  • Teamwork and professionalism

Certification

  • Working with Children Check
  • Full Driver Licence
  • RSA

Personal Details

  • Eligible to work in Australia: Yes
  • Highest Level of Education: Secondary School (Years 7–12)
  • Total years of experience: 15

Timeline

Customer Service Officer

Ice Rink Industries Pty Ltd
06.2025 - 07.2025

Bartender

Simplified Projects
02.2020 - Current

Waitress/Kitchen Hand

Melbourne Ballpark
10.2018 - 12.2018

Receptionist/Administration Assistant

Southport Bolts
11.2014 - 07.2018

Home Care Worker

Werribee
01.2011 - 02.2012

Accounts Receivable Officer

AGED Care Services Australia Group
08.2008 - 12.2011

Receptionist

Japara Aged Care
06.2008 - 08.2008

Payroll Officer

AGED Care Services Australia Group
02.2008 - 05.2008

Checkout Operator (Casual)

Sims Supermarket
04.2004 - 12.2004

High School - Year 12

Galvin Park Secondary College

No Degree - Responsible Service of Alcohol

VGCCC

Certificate II - Business Administration

Victoria University

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Kirsty McGowan