Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kirsty Oliver

Burwood,Vic

Summary

As a working professional woman, I would describe myself as goal oriented, supportive of my colleagues, and someone with the ability to think critically and on my feet. By applying to your company, I hope to gain long term employment in a professionally developmental team in a progressive and supportive work environment. I want to use the skills and abilities I have developed over my past years, spent in many areas of the workforce including customer service, administration, and progression in emotional intelligence. I am a highly organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.

Overview

3
3
years of professional experience

Work History

Administration /Front Desk Receptionist

Vincent Papaleo And Associates
05.2022 - Current
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Collected room deposits, fees, and payments.
  • Enhanced customer satisfaction by providing efficient and professional front desk services.
  • Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
  • Developed strong working relationships with team members, fostering a positive work environment.

Dental Assistant

Smileworks Dental
08.2021 - 05.2022
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
  • Maintained a clean and sterile work environment to prevent cross-contamination and infection.
  • Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
  • Sterilized rooms and prepped equipment and instruments for 6+ procedures daily.
  • Documented patient dental health information, medical history, and vital signs for future reference.
  • Aided in the development of staff training materials, fostering a cohesive team environment focused on continuous improvement.
  • Scheduled appointments, prepared bills and received payment for dental services by completing insurance forms, verifying insurance information, and maintaining records.

Education

Certificate IV - Leadership And Management

Upskilled
Online
02.2020

High School Diploma -

Bendigo Senior Secondary College
Bendigo
11.2012

Skills

  • Customer Service
  • Time Management
  • Listening Skills
  • Cash Handling
  • Appointment Scheduling
  • Front Office Management
  • Initiative-taking
  • Confidentiality handling
  • Staff Management
  • Attention to Detail
  • Courteous and Professional
  • Calendar Management

Timeline

Administration /Front Desk Receptionist

Vincent Papaleo And Associates
05.2022 - Current

Dental Assistant

Smileworks Dental
08.2021 - 05.2022

Certificate IV - Leadership And Management

Upskilled

High School Diploma -

Bendigo Senior Secondary College

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Kirsty Oliver