Kirsty Osborne
Brisbane,QLD
Summary
Professional with administrative expertise and strong focus on operational efficiency. Skilled in scheduling, document management, and customer service. Team-oriented, adaptable, and results-driven. Known for reliability, effective communication, and problem-solving abilities.
Overview
8
8
years of professional experience
Work History
Insurance Broker
Oncover Insurance Brokers
01.2023 - Current
- Provide tailored insurance solutions to clients across a range of products including home, motor, and business policies.
- Liaise with insurers, underwriters, and clients to negotiate terms, secure competitive quotes, and manage renewals.
- Handle end-to-end claims support, advocating for clients and ensuring timely resolution.
- Advise clients on policy coverage, exclusions, and compliance obligations in line with industry regulations.
- Supported clients through policy adjustments, cancellations, and mid-term changes to ensure ongoing suitability.
- Prepared and presented insurance proposals and renewal documents in a clear, client-friendly format.
Administration Officer
Hotspots Australia (Smoke Alarm Company)
11.2017 - 12.2022
- Scheduled and coordinated smoke alarm inspections across multiple properties to ensure compliance with Queensland regulations.
- Managed inbound and outbound calls with tenants, property managers, and landlords to arrange appointments.
- Entered and updated client data into booking systems, ensuring accuracy and attention to detail.
- Resolved scheduling conflicts and adjusted timetables to meet client and technician availability.
- Prepared compliance reports and maintaining records for audits and inspections.
- Scheduling & Route Coordination for Field Technicians
- Built and maintained strong working relationships with tenants, landlords, and property managers to support long-term client satisfaction.
Skills
- Customer service
- Data entry
- Time management
- Customer and client relations
- Scheduling
- Database entry
- Appointment scheduling
- Documentation and reporting
- Claims handling
- Proactive team player
Timeline
Insurance Broker
Oncover Insurance Brokers
01.2023 - Current
Administration Officer
Hotspots Australia (Smoke Alarm Company)
11.2017 - 12.2022