Summary
Overview
Work History
Skills
Timeline
Generic

Kirsty Osborne

Brisbane,QLD

Summary

Professional with administrative expertise and strong focus on operational efficiency. Skilled in scheduling, document management, and customer service. Team-oriented, adaptable, and results-driven. Known for reliability, effective communication, and problem-solving abilities.

Overview

8
8
years of professional experience

Work History

Insurance Broker

Oncover Insurance Brokers
01.2023 - Current
  • Provide tailored insurance solutions to clients across a range of products including home, motor, and business policies.
  • Liaise with insurers, underwriters, and clients to negotiate terms, secure competitive quotes, and manage renewals.
  • Handle end-to-end claims support, advocating for clients and ensuring timely resolution.
  • Advise clients on policy coverage, exclusions, and compliance obligations in line with industry regulations.
  • Supported clients through policy adjustments, cancellations, and mid-term changes to ensure ongoing suitability.
  • Prepared and presented insurance proposals and renewal documents in a clear, client-friendly format.

Administration Officer

Hotspots Australia (Smoke Alarm Company)
11.2017 - 12.2022
  • Scheduled and coordinated smoke alarm inspections across multiple properties to ensure compliance with Queensland regulations.
  • Managed inbound and outbound calls with tenants, property managers, and landlords to arrange appointments.
  • Entered and updated client data into booking systems, ensuring accuracy and attention to detail.
  • Resolved scheduling conflicts and adjusted timetables to meet client and technician availability.
  • Prepared compliance reports and maintaining records for audits and inspections.
  • Scheduling & Route Coordination for Field Technicians
  • Built and maintained strong working relationships with tenants, landlords, and property managers to support long-term client satisfaction.

Skills

  • Customer service
  • Data entry
  • Time management
  • Customer and client relations
  • Scheduling
  • Database entry
  • Appointment scheduling
  • Documentation and reporting
  • Claims handling
  • Proactive team player

Timeline

Insurance Broker

Oncover Insurance Brokers
01.2023 - Current

Administration Officer

Hotspots Australia (Smoke Alarm Company)
11.2017 - 12.2022
Kirsty Osborne