Professional with administrative expertise and strong focus on operational efficiency. Skilled in scheduling, document management, and customer service. Team-oriented, adaptable, and results-driven. Known for reliability, effective communication, and problem-solving abilities.
Overview
8
8
years of professional experience
Work History
Insurance Broker
Oncover Insurance Brokers
01.2023 - Current
Provide tailored insurance solutions to clients across a range of products including home, motor, and business policies.
Liaise with insurers, underwriters, and clients to negotiate terms, secure competitive quotes, and manage renewals.
Handle end-to-end claims support, advocating for clients and ensuring timely resolution.
Advise clients on policy coverage, exclusions, and compliance obligations in line with industry regulations.
Supported clients through policy adjustments, cancellations, and mid-term changes to ensure ongoing suitability.
Prepared and presented insurance proposals and renewal documents in a clear, client-friendly format.
Administration Officer
Hotspots Australia (Smoke Alarm Company)
11.2017 - 12.2022
Scheduled and coordinated smoke alarm inspections across multiple properties to ensure compliance with Queensland regulations.
Managed inbound and outbound calls with tenants, property managers, and landlords to arrange appointments.
Entered and updated client data into booking systems, ensuring accuracy and attention to detail.
Resolved scheduling conflicts and adjusted timetables to meet client and technician availability.
Prepared compliance reports and maintaining records for audits and inspections.
Scheduling & Route Coordination for Field Technicians
Built and maintained strong working relationships with tenants, landlords, and property managers to support long-term client satisfaction.
Senior Manager – Commercial Claims at Aon Risk Insurance Brokers Pvt. Ltd. (Formerly known as Global Insurance Brokers Pvt. Ltd.)Senior Manager – Commercial Claims at Aon Risk Insurance Brokers Pvt. Ltd. (Formerly known as Global Insurance Brokers Pvt. Ltd.)
Account Manager at Fitzpatrick & Co Insurance Brokers now Aviso Specialty Insurance BrokersAccount Manager at Fitzpatrick & Co Insurance Brokers now Aviso Specialty Insurance Brokers
Regional Business Development Manager at Good insurance brokers private limited(Heart beat brokers)Regional Business Development Manager at Good insurance brokers private limited(Heart beat brokers)