Kirsty Paterson
St Kilda,GB
Summary
Aspiring Tour Guide with a strong interest in History, culture and story telling. Relatable people person with excellent conversational skills and friendly nature that has a strong desire and past experience in enhancing guest experiences that creates a strong positive impact. As a talented performer and strong experience in customer service seeking opportunities to develop current skills to create a long term career as a Tour Guide and in the tourism industry.
Overview
10
10
years of professional experience
Work History
Floor Staff Member
Belle Hotel
08.2025 - Current
- Delivered exceptional customer service in busy dining environment.
- Assisted in training new staff on operational procedures and service standards.
- Ensured cleanliness and organization of dining areas for optimal guest experience.
- Collaborated with kitchen staff to expedite meal preparation and delivery.
Actress, performance artist and Producer
Freelance actress (various projects)
02.2022 - Current
- Demonstrated versatility across television series, radio dramas, and commercial advertisements.
- Mastered lines and cues for successful theatre performances.
- Collaborated with directors, producers, and actors to deliver exceptional performances.
- Maintained physical fitness through consistent training to ensure stage longevity.
- Preserved vocal health and strength via regular coaching sessions.
- Contributed innovative ideas during production meetings, influencing final show designs.
- Auditioned frequently to pursue new roles, showcasing dedication to career advancement.
- Memorised lines swiftly for last-minute changes while upholding professionalism.
Supervisor
Merchant Steak House
09.2024 - 07.2025
- Maintained high cleanliness standards, reinforcing establishment's reputation.
- Promoted restaurant facilities and services through positive customer interactions.
- Elevated Front-of-House staff productivity by streamlining greeting and seating processes.
- Conducted accurate end-of-day financial routines for cash and card transactions.
- Collaborated with kitchen staff to ensure timely order delivery and reduce wait times.
- Resolved customer complaints promptly to enhance satisfaction levels.
- Created unique, personalised cocktails to enrich customer experience.
Yoga teacher/Personal trainer
Self employed
01.2020 - 02.2025
- Facilitated clients' weight loss through strategic exercise planning and personalised guidance.
- Delivered engaging group fitness classes, fostering community spirit within gym.
- Incorporated breath control techniques to enhance students' focus during sessions.
- Conducted one-on-one personal training in home environments to meet individual needs.
- Developed tailored yoga routines to improve student flexibility and strength.
- Collaborated with physiotherapists to implement effective rehabilitation exercises.
- Integrated dietary advice into sessions to raise awareness of personal health.
- Taught various yoga styles to accommodate diverse client preferences.
Hospitality manager
Blythswood Square Hotel & Spa
08.2015 - 10.2017
- Streamlined staff scheduling and shift management for enhanced operational efficiency.
- Supervised front-of-house operations, ensuring exceptional customer service standards.
- Cultivated teamwork among staff to boost morale and collaboration.
- Ensured compliance with local health regulations to maintain safe operations.
Education
Bachelor of Arts - Business Law and International Marketing
Strathclyde University
Glasgow11-2017
NVQ Level 2 - Fitness Instructor
The Training Academy Uk
Glasgow08.2017
NVQ Level 3 - Personal Trainer
The Training Academy Uk
Glasgow200-hour yoga teacher training - Yoga Teaching
Merchant City Yoga
GlasgowHND in Acting And Perfroming
Motherwell College
Glasgow 08-2013
Skills
- Public speaking
- Personal branding
- Presentation skills
- Humour and wit
- Social media
- Customer service
- Team leadership
- Conflict resolution
- Guest relations
- Multilingualism
Affiliations
- Gym
- Yoga
- Drawing
- Circus Performing
- Running
- Acting Classes
Languages
English
Fluent
Personal Information
Timeline
Floor Staff Member
Belle Hotel
08.2025 - Current
Supervisor
Merchant Steak House
09.2024 - 07.2025
Actress, performance artist and Producer
Freelance actress (various projects)
02.2022 - Current
Yoga teacher/Personal trainer
Self employed
01.2020 - 02.2025
Hospitality manager
Blythswood Square Hotel & Spa
08.2015 - 10.2017
NVQ Level 3 - Personal Trainer
The Training Academy Uk
200-hour yoga teacher training - Yoga Teaching
Merchant City Yoga
Bachelor of Arts - Business Law and International Marketing
Strathclyde University
NVQ Level 2 - Fitness Instructor
The Training Academy Uk
HND in Acting And Perfroming
Motherwell College