Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
Generic

Kirsty Rich

Hindmarsh island,SA

Summary

Effective advisor communicates well with people of all ages and backgrounds. Excellent eye for detail, Professional and Trustworthy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

11
11
years of professional experience

Work History

Advocacy Consultant

LEELAN
06.2024 - Current
  • Spearheaded advocacy initiatives, influencing policy changes that benefited the organization''s mission and goals.
  • Reduced barriers to service through advocacy efforts on behalf of clients within various systems.
  • Secured positive outcomes in policy with articulate advocacy presentations and engagements
  • Co-Design with PHN on a new venture
  • Provided advocacy on behalf of clients, navigating complex systems to obtain resources and support services.

Customer Experience Officer

Alexandrina Council
09.2023 - Current
  • Enhanced customer satisfaction by promptly addressing concerns and providing effective solutions.
  • Art and Culture assisting with gallery launch
  • Greeting and assisting customers Kuli -War exhibition.
  • Collaborated with cross-functional teams to resolve complex customer issues in a timely manner.
  • Established strong rapport with customers through active listening, empathy, and clear communication skills.
  • Fostered a positive work environment that promoted collaboration, learning, and exceptional service delivery.
  • Implemented new strategies to reduce call wait times and improve overall efficiency in handling customer inquiries.

Lived Experience Advocate

Women's Safety Services - EMBOLDEN
11.2013 - 04.2024
  • Round Tables - Government and Community DV and Homelessness
  • Supporting with SAPOL training domestic violence
  • Media Advocacy and lived experience engagements, Public Speaking (sharing a personal experience for education purposes),Engagement with Member of Parliament
  • Engaging with Police officers for learning purposes, Cadet Training, Detectives and CIB training, Call Centre 131 444 operators and 000 operators, Responding to Violence against Women and Children.
  • Delivered friendly service and offered expert support in every interaction.
  • Established trusting relationships with clients by maintaining open lines of communication throughout the entire representation process.
  • Worked effectively with fellow team members to coordinate effective solutions to any question or concern
  • Worked effectively with fellow team members to coordinate effective solutions to any question or concern.


Body Corporate Reports
05.2020 - 10.2023
  • Responsibilities work from home role, Building and Property searches online, Compiling of property disclosure statements, Property Legal documentations, Checking and sending reports, Liaising with Agents, Assisting with Marketing.

Women's Information Services (Aldinga beach Children's Centre)
09.2017 - 01.2019
  • Referrals for social services, Supportive listening, Teamwork, Participating in groups to support Women, Management of Portfolios for Domestic Violence and Women's Health, Community Engagement, Public Speaking, Child related and vulnerable persons clearances, Police Clearance.

Education

Advanced Diploma of Conveyancing - Legal Assistant

TAFE SA
06.2025

Skills

  • Advocacy and support skills
  • Excellent communication skills
  • Public Speaking and Media Engagement
  • Understanding of importance of health and wellbeing self-care
  • Sensitive to Culture and difference in social background diversity
  • Community engagement
  • Excellent telephone manner
  • Typing speed approx 60wpm
  • General office administration
  • Data Entry
  • Compiling of legal documents
  • Client liaising
  • Working with various database
  • Problem-Solving
  • Attention to Detail
  • Client Relationships
  • Integrity and Honesty

Accomplishments

  • 10/01/23, Advanced Diploma of Conveyancing - Ongoing
  • 01/01/18, Certificate three Women's Foundation Study TAFE SA
  • 01/01/18, Certificate of Participation Women's Safety Services Shark Cage group
  • 01/01/18, Facilitating Groups Women's Information services
  • 01/01/17, Completion of Women's Information Services Training
  • 01/01/17, ESAFTEY training
  • 01/01/17, Photo Voice- Domestic Violence community awareness project
  • 01/01/17, Public Speech Ending Family Violence Breakfast in South and launch of Photos
  • 01/01/17, Public Speech Family Violence Photo Voice Launch Pepper Tree Café
  • 01/01/15, Introduction to Responding to Family Violence (Lifeline)

References

  • Stevie Robinson, Team Leader Searches, Alexandrina Council, stevie.robinson@alexandrina.sa.gov.au, 8555 7000
  • Jennifer Kingwell, Policy & Communications Manager, Our Watch, Jennifer.kingwell@gmail.com, 0402 682 671
  • Megan Hughes, Principal Service Development Manager, Anglicare, Megan.Hughes@anglicaresa.com.au, 0408 845 051

Timeline

Advocacy Consultant

LEELAN
06.2024 - Current

Customer Experience Officer

Alexandrina Council
09.2023 - Current

Body Corporate Reports
05.2020 - 10.2023

Women's Information Services (Aldinga beach Children's Centre)
09.2017 - 01.2019

Lived Experience Advocate

Women's Safety Services - EMBOLDEN
11.2013 - 04.2024

Advanced Diploma of Conveyancing - Legal Assistant

TAFE SA

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Kirsty Rich