Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kirsty Safranek

D'Aguilar,QLD

Summary

As a seasoned customer service expert, I bring a wealth of experience in supporting the community. With strong organisational skills and the ability to multitask effectively, I excel in coordinating resources, prioritising cases, and managing high-volume daily workloads.

I've built a reputation for reliability and have fostered positive relationships with fellow teammates, participants, families, and staff members alike. I'm always eager to lend a hand and take on any task necessary to support the team and contribute to the success of the business.

Overview

13
13
years of professional experience

Work History

Team Builder Coordinator

Hireup
03.2022 - Current
  • Finding and facilitating client connections with support workers through the platform.
  • Enhanced communication between clients and support workers through consistent follow-ups and progress updates.
  • Assisted in promptly filling urgent job positions for clients and providers.
  • Performed comprehensive assessments of clients' circumstances to identify their support requirements.
  • Improved client satisfaction by efficiently addressing concerns or grievances in a timely manner.
  • Participated in regular professional development opportunities.
  • Enhanced team performance by closely monitoring and mentoring individuals within the Team Building Team.

Credit Officer

Hireup
02.2020 - 02.2022
  • Developed relationships with key clients, fostering loyalty and repeat business through personalized attention and support.
  • Conducted regular account reviews to proactively identify potential risks in the credit portfolio, taking corrective actions as needed.
  • Trained new team members on company-specific processes, ensuring consistent standards across the credit department.
  • Enhanced customer satisfaction by addressing and resolving complaints in a timely manner.
  • Implemented standardized operating procedures for our team.

Community Support Coordinator

Hireup
07.2019 - 01.2020
  • Supporting clients and support worker to navigate the Hireup platform.
  • Managed high call volumes with exceptional professionalism, ensuring minimal wait times for customers.
  • Handled escalated customer issues with empathy and patience, working closely with management to reach satisfactory resolutions.
  • Recognized by management for outstanding performance as a Customer Service Coordinator during annual performance reviews consistently throughout tenure at company.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Support Worker

Alliance Health, Wellways and Hireup
07.2016 - Current
  • Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
  • Established trusting relationships with clients and their families through empathetic communication and active listening.
  • Promoted independence among clients through skill-building exercises and goal-setting initiatives.
  • Helped clients manage and reach individual goals, supporting independent progression and social skills.
  • Transported clients to appointments, shopping venues and entertainment events according to determined schedule.

Dog Therapy

New Horizons YIPRAC program
12.2013 - 08.2017
  • Providing Dog Therapy Services to Enhance Wellbeing in Nursing Home Resident

Mental Health Support Worker

New Horizons
02.2011 - 12.2013
  • Enhanced patient well-being by providing empathetic and compassionate support in daily activities.
  • Reduced patient anxiety through active listening, problem-solving, and crisis intervention techniques.
  • Supported patients in achieving personal goals through goal-setting exercises and step-by-step guidance.
  • Promoted a safe environment for patients by monitoring behaviours and implementing safety protocols when necessary.
  • Documented client progress in confidential files.
  • Contributed to positive team dynamics by maintaining open communication with colleagues about shared caseloads.
  • Participated in ongoing professional development opportunities to stay current on best practices within the field of mental health support.

Education

Certificate IV - Family And Community Services

TAFE
Sydney

Skills

  • Person first-focused care
  • Excellent interpersonal skills
  • Compassionate and trustworthy
  • Charting and record keeping
  • Calm and level-headed under duress
  • Culturally sensitive
  • Strong organisational skills
  • Seasoned in conflict resolution
  • Customer service excellence
  • Adaptive team player

Timeline

Team Builder Coordinator

Hireup
03.2022 - Current

Credit Officer

Hireup
02.2020 - 02.2022

Community Support Coordinator

Hireup
07.2019 - 01.2020

Support Worker

Alliance Health, Wellways and Hireup
07.2016 - Current

Dog Therapy

New Horizons YIPRAC program
12.2013 - 08.2017

Mental Health Support Worker

New Horizons
02.2011 - 12.2013

Certificate IV - Family And Community Services

TAFE

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Kirsty Safranek