Summary
Overview
Work History
Education
Skills
References
Accomplishments
Extracurricular Activities
Timeline
Generic

Kirsty Seraya Burns

Golden Grove,SA

Summary

My career objective is to obtain a position within an Organisation where I can utilise my skills and experience to further develop. To share my passion and grow with a leading brand.

Overview

17
17
years of professional experience

Work History

Area Manager

OTR Group
10.2021 - Current
  • Coaching and mentoring business managers
  • Assist in implementation of business plans and ensure high visual merchandising standards
  • Maintain and exceed KPI Targets
  • Conduct performance analysis of KPI’S
  • Prevent stock and cash losses through investigation
  • Management and organisational skills
  • Recruitment and Performance management
  • Outstanding people engagement skills
  • Reports and monthly presentations
  • Customer Complaints and coaching
  • Training new Managers

Events manager/ Retail Store Manager/ Fundraising Manager and Area Manager

Peregrine Corporation Brand: Krispy Kreme Doughnuts
04.2014 - 10.2021
  • Customer service skills/ operating
  • Telephone skills
  • Booking events and Fundraising events
  • Ordering of stock
  • Set up of retail store/ Merchandising
  • Reaching sales targets and meeting store budgets with C Coffee
  • Party preparations and event setup.
  • Cash handling
  • Eftpos trained
  • Organisation of staff rostering (time2work)
  • General cleaning
  • Handling Customer complaints
  • Processing online and phone payments and bookings
  • Team leadership experience
  • Computer skills - Word, Excel, Power point, Outlook and advance internet skills
  • Processing weekly reports
  • Problem solving
  • Staff training
  • C Coffee training
  • Hosting and organising events with C Coffee

Store Manager/ Events Manager

The Fairies Production and Dance School
05.2008 - 01.2015
  • Customer service skills/ operating and running the store
  • Telephone skills
  • Booking events and enrolments
  • Ordering of stock
  • Set up of retail store/ Merchandising
  • Reaching sales targets and meeting store budgets
  • Party preparations and event setup.
  • Cash handling
  • Eftpos trained
  • Organisation of staff rostering
  • General cleaning
  • Handling Customer complaints
  • Processing online and phone payments and bookings
  • Team leadership experience
  • Computer skills - Word, Excel, Power point, Outlook and advance internet skills
  • Processing weekly reports
  • End of day duties and banking
  • Problem solving
  • Staff training
  • Hosting and organising events

Supervisor / Sales assistant

Priceline
01.2013 - 01.2014
  • Provide advance customer service
  • Telephone skills
  • Setting up catalogues and taking down catalogues
  • Computer skills -Word, Excel and Outlook
  • General cleaning
  • Setting up merchandise displays
  • Banking and ordering change
  • Filing of invoices
  • Ordering stock
  • Supervising team
  • Responding to emails

Education

Diploma - Operations

Tafe SA
06.2025

Diploma - Marketing and communications

Tafe SA
01.2022

Diploma - Events

Tafe SA
01.2019

Certificate 2 - Applied make up and retail sales

Tea Tree Gully Tafe SA
01.2014

Certificate 3 - Events Management

Tafe SA
01.2014

Certificate 3 - Hairdressing

Tafe SA Adelaide
01.2006

Secondary school -

Prescott College
01.2003

Skills

  • Experience in management and supervision
  • Highly effective in promoting a positive, productive environment
  • Excellence and high-quality service to clients
  • Experience to handle customer complaints
  • Good eye for detail
  • Well organised, skilled in setting priorities
  • Strong interpersonal and communication skills
  • Resourceful and self-confident
  • Remain calm and work well under demanding conditions
  • Strong commitment
  • Effective problem solver
  • Quick learner & willing to get involved
  • Strength in analysing & researching
  • Computer literate in MS Word, Excel, Access and Power Point

References

  • Vivian, Cal, 0408891647, Roofmax Adelaide, Adelaide
  • Juliette, Graham, 0410313237, OTR
  • Rebecca, Lovell, Processing Manager, 0410228285, Krispy Kreme

Accomplishments

  • 2024 Area Manager of the year (Shell Fuels)
  • 2024 Cadbury Chocolate Area sales champion

Extracurricular Activities

Attending gym classes Arts Music Food Travel Movies Study

Timeline

Area Manager

OTR Group
10.2021 - Current

Events manager/ Retail Store Manager/ Fundraising Manager and Area Manager

Peregrine Corporation Brand: Krispy Kreme Doughnuts
04.2014 - 10.2021

Supervisor / Sales assistant

Priceline
01.2013 - 01.2014

Store Manager/ Events Manager

The Fairies Production and Dance School
05.2008 - 01.2015

Diploma - Operations

Tafe SA

Diploma - Marketing and communications

Tafe SA

Diploma - Events

Tafe SA

Certificate 2 - Applied make up and retail sales

Tea Tree Gully Tafe SA

Certificate 3 - Events Management

Tafe SA

Certificate 3 - Hairdressing

Tafe SA Adelaide

Secondary school -

Prescott College

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Kirsty Seraya Burns