Summary
Overview
Work History
Education
Skills
Certification
Referees
Timeline
Generic

Kirsty Sinclair

Ashmore ,QLD

Summary

Empathetic Care Manager, Qualified Nurse, Security Officer and Administrator. Patient/Client focused and equipped with administrative and customer service expertise. Experience keeping Healthcare/Medical services proceeding smoothly by coordinating communications, referrals, workforce management and policy enforcement, utilising multiple information systems. Development over time of advanced Interpersonal skills. Talented in finding balanced solutions and resolving conflict equitably. I have a strong interest in the operations aspect of Emergency Services and wish to pursue this area of employment.

Overview

30
30
years of professional experience
1
1
Certification

Work History

Assistance Team

Medical Rescue
Burleigh Heads , QLD
01.2024 - Current
  • Short term contract Assisting various departments through a busy period
  • Whilst onboard, I’ve been tasked with:
  • Assist coordinating International and Domestic Air and Ground Ambulance Retrievals
  • ADF Quoting and Tasking
  • Recruitment and onboarding of medical staff for national projects
  • Coordinating an In-home COVID vaccine program.

HCP Care Manager

Living Made Easy
Gold Coast, QLD
07.2022 - 01.2024
  • Promoted June 2022 based on work performance, Qualifications, knowledge and skills
  • Consistently exceeded KPIs
  • Instrumental in expansion of the company into Brisbane and the Sunshine Coast
  • Brought 35 new Clients onboard in 18 months
  • Worked closely with Clients to develop and implemented care management plans to address individual needs and goals.
  • Maintained communication and transparency with governing boards, department heads and medical staff.
  • Administered fiscal operations for, budget planning, authorising expenditures and coordinating reporting.
  • Attended and actively participate in organisational and stakeholder meetings to provide and receive information on Client progression.
  • Collaborated with multi-disciplinary staff to improve overall patient care and response times
  • Emergency On-Call every 3-6 weeks
  • Marketing, Networking and Liaising with the community

Floor Supervisor/Assistant Coordinator

Glenrock Farm Weddings
Gold Coast, QLD
03.2021 - 12.2023
  • Wedding Venue Supervisor (Casual)
  • Managing staff during food and beverage service for weddings of 50-150 people
  • Responsible for ensuring the smooth running of receptions
  • Liaising with Wedding Coordinator, Bride & Groom, MC and other parties for the duration of the evening
  • Coordinating kitchen and service times

Senior Support Worker

Living Made Easy
Gold Coast, QLD
04.2022 - 06.2022
  • Promoted to leadership position in recognition of strong work ethic and proven exceptional Client Care.
  • Mentored newly hired employees in their roles and implemented training on role specific procedures.
  • Created and distributed monthly, quarterly and annual reports to management regarding performance.
  • Worked closely with human resources to support employee management and organisational planning.
  • Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
  • Assisted with recruitment and onboarding of new staff
  • Staff rostering and service scheduling
  • Offered training and support to keep team members motivated and working toward objectives.

Community Support Worker

Living Made Easy
Gold Coast, QLD
01.2022 - 06.2022
  • Assisted with development of daily living, communication and social skills in vulnerable individuals.
  • Personal Care provided for High Care Clients
  • Followed and evaluated individualized support care plans to increase personal development.
  • Assisted clients with establishing short-term goals to live successfully in the community and remain independent in their home.
  • Supervised community outings, enabling clients to achieve maximum personal independence.
  • Met with internal teams to discuss programmatic issues.

Endorsed Enrolled Nurse

Healthscope
Gold Coast, QLD
07.2013 - 11.2014
  • Attained Grad Position in 2013 on a Spinal Orthopedic Ward at Allamanda Private Hospital (Now GC Private)
  • Often deployed to other wards: Cardiac, Rehab, General Surgical and Respiratory Medical
  • Provided care for post surgical Patients
  • Worked collaboratively with other Nursing Staff, Surgeons and Allied Health professionals to achieve company, department and personal KPIs

Boarding House Supervisor

St Hildas Anglican Girls School
Gold Coast, QLD
03.2011 - 07.2013
  • Care and Supervision of Female Boarders aged 11 to 17 years
  • House Mistress in Darragh (Years 11 and 12)
  • Managed all aspects of the Boarding House
  • Pastoral care
  • Aware of Boarders whereabouts at all times and kept accurate registers of comings and goings within the precinct
  • Mentoring and guidance for students
  • Participated in regular staff meetings to ensure continued delivery of high quality care

Security Administration Officer

Sanctuary Cove Security Services
Gold Coast, QLD
03.2008 - 03.2010
  • Cert II in Security Operations, Emergency Response, Aggression Management and Fire Training
  • CCTV monitoring
  • Gate access Control
  • Utilised multiple Security Systems Software
  • Controlled busy Switchboard
  • Managed a Diary system for over 2500 residences onsite
  • Back to Base Alarm monitoring
  • Personal Assistant to the Chief of Security

Private Nanny & Maternity Nurse

Various Employers
London, UK
07.2001 - 08.2007

Lead Educator

Various child Care Centres
Gold Coast, QLD
08.1994 - 07.2001

Education

Diploma of Nursing

Gold Coast Institute of TAFE
Gold Coast, QLD
02.2013

Cert II in Security Operations

National Academy of Security Training
Gold Coast
04.2008

Maternity Practitioner Award

Maternity And Nanny Training
Reading UK
03.2002

Cert III in Community Services

Kath Dixon Institute Of Early Childhood Studies
Toowoomba, QLD
09.1999

Senior Certificate

Mabel Park State High School
Slacks Creek, QLD
11.1991

Skills

  • Superior Verbal and Written Communication
  • Critical Thinking
  • Medical terminology and Documentation
  • Risk Analysis
  • Health Information Systems
  • Problem Resolution
  • Patient Care Assessment
  • Decision Making
  • Time Management
  • Multitasking

Systems and Apps

  • PC and MAC
  • Monday Boards
  • Outlook
  • Microsoft 360 Suite
  • Compass
  • Sharepoint
  • BambooHR
  • Deputy
  • Teams
  • Google Meet
  • Zoom
  • Carefo

Certification

  • NDIS Worker Screening Check #80259026 - Exp 04/02/2027
  • Positive Notice Blue Card 665017/4 Exp 19/01/2027
  • CPR - Current - 2023
  • Dept of Foreign Affairs - Child Safeguarding Training - January 2024

Referees

  • Dan Stapleton. Operations Supervisor. Medical Rescue. 0420 927 431
  • Belinda Venables. Area Manager. Living Made Easy. 0400 461 577 belinda.venables@livingmadeeasy.com.au
  • Maureen O'Rourke. Service Delivery Manager. Living Made Easy. (07)55157905. maureen.o'rourke@livingmadeeasy.com.au

Timeline

Assistance Team

Medical Rescue
01.2024 - Current

HCP Care Manager

Living Made Easy
07.2022 - 01.2024

Senior Support Worker

Living Made Easy
04.2022 - 06.2022

Community Support Worker

Living Made Easy
01.2022 - 06.2022

Floor Supervisor/Assistant Coordinator

Glenrock Farm Weddings
03.2021 - 12.2023

Endorsed Enrolled Nurse

Healthscope
07.2013 - 11.2014

Boarding House Supervisor

St Hildas Anglican Girls School
03.2011 - 07.2013

Security Administration Officer

Sanctuary Cove Security Services
03.2008 - 03.2010

Private Nanny & Maternity Nurse

Various Employers
07.2001 - 08.2007

Lead Educator

Various child Care Centres
08.1994 - 07.2001

Diploma of Nursing

Gold Coast Institute of TAFE

Cert II in Security Operations

National Academy of Security Training

Maternity Practitioner Award

Maternity And Nanny Training

Cert III in Community Services

Kath Dixon Institute Of Early Childhood Studies

Senior Certificate

Mabel Park State High School

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Kirsty Sinclair