Kirsty Sinclair

• Short term contract Assisting various departments through a busy period
• Whilst onboard, I’ve been tasked with:
• Assist coordinating International and Domestic Air and Ground Ambulance Retrievals
• Creating quotes for international repatriations using commercial airlines
• Developing Quotes and Taskings for nationwide Defence Force exercises
• Recruitment and onboarding of medical staff for national projects
• Coordinating an In-home COVID vaccine program.
• Testing the 'user experience' of a new computer system developed for international medical logistics.

• Worked closely with Clients to develop and implement care management plans to address individual needs and goals.
• Administered fiscal operations for, budget planning, authorising expenditures and coordinating reporting.
• Attended and actively participated in organisational and stakeholder meetings to provide and receive information on Client progression.
• Collaborated with multi-disciplinary staff to improve overall client care and well-being
• Emergency On-Call every 3-6 weeks
• Marketing, Networking and Liaising with the community

Achievements

- Consistently exceeded KPIs

- Onboarded 35 new clients in 18 months

- Instrumental in the growth of the business northward as far as Gympie

- My proposed changes to issues identified in the Scheduling system were implemented across QLD and NSW

- Recognised by Management and colleagues for my positive contribution to team culture and Client engagement

• Promoted to leadership position in recognition of strong work ethic and proven exceptional Client Care.
• Mentored newly hired employees in their roles and implemented training on role specific procedures.
• Created and distributed monthly, quarterly and annual reports to management regarding performance.
• Worked closely with human resources to support employee management and organisational planning.
• Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
• Assisted with recruitment and onboarding of new staff
• Staff rostering and service scheduling
• Offered training and support to keep team members motivated and working toward objectives.

Achievements

- Streamlined the employee review process

- Implemented strategies to increase staff retention rates

- Introduced spot checks for Support Workers

- Promoted to Care Management position within 8 weeks of commencing role

• Wedding Venue Supervisor (Casual)
• Managing staff during food and beverage service for weddings of 50-150 people
• Responsible for ensuring the smooth running of receptions
• Liaising with Wedding Coordinator, Bride & Groom, MC and other parties for the duration of the evening
• Coordinating kitchen and service times

• Assisted with development of daily living, communication and social skills in vulnerable individuals.
• Personal care provided for high-needs Clients
• Followed and evaluated individualized support care plans to increase personal development.
• Assisted clients with establishing short-term goals to live successfully in the community and remain independent in their home.
• Supervised community outings, enabling clients to achieve maximum personal independence.
• Met with internal teams to discuss work performance and client progression.

Acheivements

- Consistently requested by Clients

- Quickly became the main carer for multiple high needs Service Users

- Recognised by Clients and Management for exceptional delivery of care and support

- Promoted to Senior Support Worker 6 months after commencement

• Attained Grad Position in 2013 on a Spinal Orthopedic Ward at Allamanda Private Hospital (Now GC Private)
• Often deployed to other wards: Cardiac, Rehab, General Surgical and Respiratory Medical
• Provided care for post surgical Patients
• Worked collaboratively with other Nursing Staff, Surgeons and Allied Health professionals to achieve company, department and personal KPIs

• Care and Supervision of Female Boarders aged 11 to 17 years
• House Mistress in Darragh (Years 11 and 12)
• Managed all aspects of the Boarding House
• Pastoral care
• Aware of Boarders whereabouts at all times and kept accurate registers of comings and goings within the precinct
• Mentoring and guidance for students
• Participated in regular staff meetings to ensure continued delivery of high quality care

• Cert II in Security Operations, Emergency Response, Aggression Management and Fire Training
• CCTV monitoring
• Gate access Control
• Utilised multiple Security Systems Software
• Controlled busy Switchboard
• Managed a Diary system for over 2500 residences onsite
• Back to Base Alarm monitoring
• Personal Assistant to the Chief of Security

2005-2007 I achieved the status of being one of the highest paid Nannies in London