KIRSTY-ANN SOUTTER
Nanango,QLD
Summary
Innovative Assistant Manager defined by ability to rapidly understand new technologies and gain new skill sets. Seeking to bring an understanding of changing business processes to a collaborative position as Full-time Receptionist or Administration
Overview
19
19
years of professional experience
Work History
Assistant Manager
Woolworths Petrol
03.2014 - Current
- Counted cash drawers and made bank deposits.
- Assigned employees to specific duties to best meet the needs of the store.
- Reordered inventory when it dropped below predetermined levels.
- Instructed staff on appropriately handling difficult and complicated sales.
- Trained and evaluated personnel in sales and marketing.
- Examined merchandise to verify that it was correctly priced and displayed.
- Planned budgets and authorized payments and merchandise returns.
- Increased profits through effective sales training and troubleshooting profit loss areas.
- Reported to the district manager regarding all store and staff issues.
- Completed profit and loss performance reports.
- Trained and developed new associates on POS system and key sales tactics.
- Generated repeat business through exceptional customer service.
- Conducted store inventories once per quarter.
- Meeting Budget requirements
- Advanced Cash Handling Skills
- Opens and closes
- Day to Day operation of the store
- Management Relief
- Evaluates competition by visiting competing stores
- Promotes sales by demonstrating merchandise and products to customers.
- Helps customers by providing information; answering questions; obtaining merchandise requested; completing payment transactions; preparing merchandise for delivery.
- Prepares reports by collecting, analyzing, and summarizing information.
- Maintains quality service by establishing and enforcing organization standards
- Maintains a safe and clean store environment by developing and publishing evacuation routes; determining and documenting locations of potentially dangerous materials and chemicals.
- Advanced in Completing Payrolls
RECEPTION/SECRETARY
KINGAROY TATTOO
01.2013 - 11.2013
- Advertising – Making Business cards,
- Posters, Flyers
- Exceptional customer service skills
- Advanced cash handling skills
- MYOB experience
- Phone Calls
- Banking
- Advanced knowledge of Internet and e-mail programs
- Keeping the shop tidy and clean, this includes dusting and mopping.
- Making Bookings Answering queries from customers.
- Basic book keeping skill
Sales Assistant
Rockmans Kingaroy
05.2012 - 01.2013
- Responsible dealing with customer complaints.
- Achieve Budgets & LY
- Memo and letter experience
- Merchandising
- Attaching price tags to merchandise on the shop floor
- Exceptional customer service skills
- Receiving and storing the delivery of large amounts of stock
- Advanced knowledge of Internet and e-mail programs
- Advanced cash handling skills
- Faxing Phone Calls
- Keeping up to date with special promotions and putting up displays.
- Shop Closes.
- Increased profits through effective sales training and troubleshooting profit loss areas.
- Generated repeat business through exceptional customer service.
Deli/Bakery
SUPA IGA
11.2009 - 01.2012
- Advanced staff training experience
- Advanced staff supervision experience
- Bakery Manager
- Deli Assistant Manager
- Assist customers in locating and purchasing
- Contents and uses of various products
- Support service
- Advanced Marketing Knowledge
- Advanced Promotion Knowledge
- Inventory Control
- Ordering Stock
- Conducted store inventories once per quarter.
- Trained and developed new associates on POS system and key sales tactics.
- Scheduled and led weekly store meetings for all employees.
Reception/Food and Beverage
KINGAROY RSL
05.2006 - 11.2009
- Knowledge of Occupation Health and Safety Law
- Knowledge of Environmental Health Law Hospitality
- Memo and letter experience
- Basic Accounting Operations
- Advanced food preparation experience general
- Exceptional customer service skills
- Advanced knowledge of Microsoft Office Suite
- Advanced knowledge of internet and e-mail programs
- Advanced cash handling skills
- Faxing
- Phone calls
- Wedding Function Set ups
- Bar Closes
Education
High School Diploma -
Kingaroy State High School
2007
CPR - Basic
KINGAROY STATE HIGH SCHOOL
2007
Certificte III n Hospitality -
Kingaroy Tafe
2007
Certification III in Business Administration - Administration
KINGAROY TAFE
2007
Certification II in Retail - Retail
Tafe Kingaroy
2012
Skills
- Customer-oriented
- Staff training and development
- Store displays
- Strategic thinker
- Detail-oriented
- Goal-oriented
- Personnel development
- Excellent customer service skills
- Well presented, well-mannered and articulate
- Confident and professional manner in all Environs
- Responsible, resourceful, reliable and honest
- Effecting problem solving skills
- Excellent communicator
- Calm disposition
- Advanced Computer Skills
-
Personal Information
Phone (07) 41635295 (prefer to be called on this number)
Mobile 0448 155 921
Timeline
Assistant Manager
Woolworths Petrol
03.2014 - Current
RECEPTION/SECRETARY
KINGAROY TATTOO
01.2013 - 11.2013
Sales Assistant
Rockmans Kingaroy
05.2012 - 01.2013
Deli/Bakery
SUPA IGA
11.2009 - 01.2012
Reception/Food and Beverage
KINGAROY RSL
05.2006 - 11.2009
High School Diploma -
Kingaroy State High School
CPR - Basic
KINGAROY STATE HIGH SCHOOL
Certificte III n Hospitality -
Kingaroy Tafe
Certification III in Business Administration - Administration
KINGAROY TAFE
Certification II in Retail - Retail
Tafe Kingaroy
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