Kirsty Spence
Brookvale,NSW
Summary
I am a highly motivated, caring individual and an enthusiastic team player who loves new challenges. I pride myself in being adaptable and flexible to meet any new challenges or situations. I am versatile and quick thinking who posses transferable skills and competencies from my previous employment.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Early Childhood Educator
Wattle Road Early Education Centre
Brookvale, NSW
02.2024 - Current
- Supported children with special needs, creating customized learning strategies to accommodate various abilities.
- Maintained and fostered positive and constructive interactions with staff, families, and children.
- Boosted children''s social skills development through group projects and collaborative games.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
Retail Sales Associate
ASDA
Scotland
10.2022 - 01.2024
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Managed efficient cash register operations.
- Opened, shelved and merchandised new products in visually appealing and organised displays for optimal sales promotions.
- Maintained clean sales floor and straightened and faced merchandise.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Greeted customers and helped with product questions, selections, and purchases.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Monitored customers for signs of security concerns and escalated issues to management.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Developed strong rapport with customers and created positive impression of business.
- Used in-store system to locate inventory and place special orders for customers.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
Animal Rescue Officer/ Education Officer
Scottish SPCA
Scotland
03.2021 - 01.2024
- To provide a responsive, caring and compassionate animal rescue service when responding to calls as directed by the animal helpline team. To maintain a high standard of customer care and communication skills at all times.
- Respond promptly to animal emergencies and be able to asses situations and take appropriate action.
- Maintain good relationships with colleagues, voluntary workers, representatives of other agencies and the general public.
- Conduct educational duties and promote activities throughout schools and other community agencies in the area. Assist in the training and development of other staff with regard to educational duties.
- Delivering educational talks either face to face or through virtual platforms on a daily basis during school term times.
COVID-19 Tester
Mitie Security
Scotland
07.2020 - 03.2021
- Documented and verified patient information using laboratory information system.
- Removed samples of materials following good practices to achieve accurate test results.
- Tracked and monitored health status of individuals entering premises to provide protection and control contamination.
- Protected individual confidentiality as prescribed by local, state, and federal mandates.
- Assisted with development and implementation of COVID-19 protocols to establish detailed and clear guidelines.
- Provided emotional support to anxious patients awaiting test results, fostering a compassionate environment during an uncertain time.
- Educated patients on quarantine guidelines after administering tests, minimizing the spread of COVID-19 within communities.
- Maintained safe and sanitary environment by conducting regular disinfecting and cleaning measures.
- Improved patient experience by providing clear instructions on self-administered tests, ensuring accurate results with minimal discomfort.
Leisure Centre Assistant
Highlife Highland
Scotland
07.2016 - 07.2020
- Responsible for the safe supervision of the facilities and the health and safety of all the facility users by performing regular safety and cleanliness checks, taking action where required. Assisting in the practical delivery of the facilities activity programme, including equipment set up/takedown and leading kids activity sessions. Working well in a customer focused environment using my own initiative as well as working well in a team environment.
- Covering reception duties as and when required. Dealing with phone enquiries from clients, face to face contact with service users, membership schemes, data protection, cash handling, use of IT system, stock maintenance and control.
- Planning and delivering kids sporting and holiday activities.
Relief Leisure Supervisor
Highlife Highland
Scotland
07.2016 - 07.2020
- Assist centre manager with rotas, programme planning in activities and the day to day running of health and wellbeing membership holders.
- Promoting new activities via the centre and social media for marketing purposes to increase memberships.
- Responsibility for the health and safety of the building, the staff that are in the work place and also the customers using the facility.
- Working and communicating well with colleagues.
Education
Fortrose Academy
Scotland Skills
- Professional Appearance
- Reliable and Responsible
- Flexible Schedule
- Friendly and Helpful
- Goal-Driven
- Attention to Detail
- Time Management
- Strong Communication and Interpersonal Skills
- Problem-Solving
- Adaptable and Flexible
- Excellent Written and Verbal Communication
Certification
- NSW RSA
- PVG check
- First aid trained
Timeline
Early Childhood Educator
Wattle Road Early Education Centre
02.2024 - Current
Retail Sales Associate
ASDA
10.2022 - 01.2024
Animal Rescue Officer/ Education Officer
Scottish SPCA
03.2021 - 01.2024
COVID-19 Tester
Mitie Security
07.2020 - 03.2021
Leisure Centre Assistant
Highlife Highland
07.2016 - 07.2020
Relief Leisure Supervisor
Highlife Highland
07.2016 - 07.2020
Fortrose Academy