Kirsty Stankowski
Mudgeeraba,QLD
Summary
Detail-oriented professional with proven time management and organizational skills, effectively contributing to diverse work environments. Known for a strong customer focus and a commitment to delivering exceptional service, resulting in improved customer satisfaction. Adept at utilizing interpersonal skills to address concerns and facilitate positive outcomes. Seeking to leverage abilities in an entry-level role that fosters growth and development.
Overview
9
9
years of professional experience
Work History
Sole Trader
Au House
Gold Coast, QLD
01.2025 - Current
- Managed customer service inquiries via email, phone and social media platforms.
- Maintained inventory of stock levels in order to meet customer demand.
- Forecasted generation costs, market prices and demand to make accurate trading decisions.
- Discussed client financial options to keep customers informed regarding transactions.
- Built strong relationships with clients through regular communication.
- Stayed up-to-date on marketplace trends and researched items in detail.
- Assembled purchase orders after final negotiations with selected suppliers.
- Performed administrative tasks such as data entry, filing, bookkeeping.
- Negotiated with suppliers for better pricing and payment terms.
- Organised financial records, including invoices, payments, statements and taxes.
- Acted as buyer or seller representative when arranging sales.
- Built positive and productive customer connections to drive consistent sales.
Administrative Assistant
Oh Barrys Mechanical
Ashmore, QLD
11.2017 - 12.2023
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
- Processed invoices for payment using accounting software applications.
- Managed database systems containing customer contact information.
- Responded to customer issues to provide immediate resolution and improve retention.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
- Maintained office supplies inventory by checking stock to determine inventory level.
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Handled incoming and outgoing correspondence, including email, mail, and package deliveries, ensuring timely distribution.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Proofread content for typo-free emails and documentation.
- Answered questions from customers regarding products and services offered by the company.
Console Operator
7-Eleven
Nerang, QLD
10.2016 - 11.2017
- Patrolled facilities and served as general security presence and visible deterrent to crime and rule infractions.
- Boosted sales through customer education, competitor knowledge, and strategic upselling techniques.
- Monitored console for alarms and system performance issues.
- Balanced cash drawers at the end of each shift.
- Greeted customers promptly and responded to questions.
- Refilled and rotated items on shelves to maintain well-stocked inventory.
- Recommended, selected, located, and obtained products to meet customer needs.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Checked personal identifications during alcohol and tobacco sales.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Followed established loss prevention procedures when dealing with suspicious customers or activities.
- Received payment by cash, check, credit cards, vouchers or automatic debits.
- Organized items purchased by customers according to their type or size for easy retrieval during checkout.
- Maintained cleanliness and presentation of stock room and production floor.
- Maintained work area and kept cash drawer organized.
- Informed customers of in-store promotions or pricing specials.
- Built and maintained productive relationships with employees.
- Processed returned merchandise by strictly following store return and exchange procedures.
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
Assistant Manager
Red Rooster
Gold Coast, QLD
02.2016 - 09.2016
- Established processes for monitoring customer satisfaction levels.
- Ensured compliance with safety regulations and company policies.
- Implemented quality control measures to uphold company standards.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Supervised daily operations including scheduling shifts, assigning duties.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Maintained up-to-date knowledge of company products and services.
Education
Robina State High School
Robina, QLDSkills
- Customer service
- Inventory management
- Data entry
- Administrative support
- Conflict resolution
- Team leadership
- Time management
- Effective communication
- Multitasking
- Communication skills
- Microsoft office
Timeline
Sole Trader
Au House
01.2025 - Current
Administrative Assistant
Oh Barrys Mechanical
11.2017 - 12.2023
Console Operator
7-Eleven
10.2016 - 11.2017
Assistant Manager
Red Rooster
02.2016 - 09.2016
Robina State High School
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