Summary
Overview
Work History
Education
Skills
Hobbies & Memberships
Certification
Referees
Timeline
Generic

Kirsty Thomas

Perth,WA

Summary

Resourceful and experienced Administrative/Compliance Officer with demonstrated experience providing high-level administrative and project support to peers and senior management. Clear communicator and self-motivated worker with decisive nature necessary to manage independent work.

Overview

15
15
years of professional experience
1
1
Certification
4
4
years of post-secondary education

Work History

Administrative Coordinator/Compliance Officer

CQMS Razer
Welshpool, WA
11.2019 - 12.2023
  • Responsible for updating and maintaining the WA CRM database.
  • Provided exceptional administrative support to executive staff members through meticulous organisation and communication skills.
  • Provident project support by tracking deadlines, maintaining documentation, and communicating progress updates to stakeholders.
  • Streamlined office operations by implementing efficient administrative processes and procedures.
  • Assisted with internal audits to confirm compliance with applicable laws and regulations.
  • Reviewed, revised and updated compliance policies and procedures to confirm continual compliance with applicable laws.
  • Developed and maintained the company's compliance database, tracking all compliance activities and documents.
  • Prepared detailed documents and reports in adherence administrative processes.
  • Proactively identified opportunities for improving administrative processes, implementing changes that led to increased efficiency and effectiveness.

Office Coordinator/Client Support Specialist

Telstra Business Centre
04.2015 - 10.2019
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Provided administrative support to staff members, assisting with daily tasks as needed to promote productivity across the organization.
  • Maintained office supplies inventory by checking stock and ordering new supplies.
  • Tracked records, filed documents and maintained communication between clients to manage office activities.
  • Served as a point of contact for clients visiting the office, providing exceptional customer service that led to increased client retention rates.
  • Maintained strict confidentiality of sensitive information, upholding the highest level of professionalism at all times.
  • Managed office activities by maintaining communication between clients, tracking records, and filing all documents.
  • Improved client satisfaction by promptly responding to inquiries and resolving issues in a professional manner.
  • Oversaw accurate and efficient database management and digital file storage to support operational and recordkeeping requirements.
  • Educated clients on new products or services to increase customer engagement with brand..

Project Assistant

Spectra IT
06.2009 - 01.2015
  • Maintained high level of accuracy in all project documentation, ensuring consistency and clarity throughout the lifecycle of projects.
  • Enhanced team communication by organising and maintaining accurate documentation of meeting notes, action items, and followups.
  • Maintained a well-organised document repository for easy access to vital information during the lifecycle of projects.
  • Contributed to successful project outcomes by providing comprehensive administrative support to the team.
  • Assisted project managers in achieving timely completion of projects through diligent monitoring and tracking of deadlines.
  • Completed multiple tasks simultaneously to optimize project completion.
  • Created and updated records and files to maintain document compliance.
  • Handled administrative duties, filing, and errands.
  • Ensured compliance with company policies and procedures during project execution by conducting regular audits of documents and processes.
  • Developed strong working relationships with clients by providing exceptional customer service and meeting their needs during project delivery.
  • Provided assistance with preparation of project-related reports, manuscripts and presentations

Education

Bachelor of Educational Studies - Education

Curtin University
Bentley, WA
02.2026

Bachelor of Arts - Professional Writing & Presentation

Curtin University
Perth, WA
02.2000 - 12.2003

Skills

  • Creative and methodical thinker as demonstrated by the completion of a variety of university projects
  • Technical: Proficient in Adobe Creative Suite (InDesign, Photoshop, Illustrator) as well as Microsoft Office Applications CRM Software
  • Teamwork: Successfully worked collaboratively on various projects and assignments - academically and employment associated
  • Communications: Highly developed professional writing and verbal skills
  • Compliance: Regulatory and Compliance Understanding

Hobbies & Memberships

Creative Writer - Author, Short Story Writer

  • Member of The Fellowship of Australian Writers (2004 - Present)
  • Member of The Australian Writers Guild (2004 - Present)

Certification

Certification IV in Business Administration (2019)

Certificate IV in Work, Health & Safety (2022)

Referees

"Available on request."

Timeline

Administrative Coordinator/Compliance Officer

CQMS Razer
11.2019 - 12.2023

Office Coordinator/Client Support Specialist

Telstra Business Centre
04.2015 - 10.2019

Project Assistant

Spectra IT
06.2009 - 01.2015

Bachelor of Arts - Professional Writing & Presentation

Curtin University
02.2000 - 12.2003

Bachelor of Educational Studies - Education

Curtin University

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Kirsty Thomas