Kirsty Exelby
Walkerston,QLD
Summary
Reliable and hardworking professional works autonomously or in teams to serve several customers per shift. Experience managing staff and day-to-day operations. Thriving interpersonal and multitasking skills honed in fast-paced customer-focused environment.
Overview
13
13
years of professional experience
Work History
Liquor Store Clerk
the duke of edinburgh hotel
Walkerston, Qld
04.2023 - 07.2024
- Greeted customers upon entering the store and provided assistance with product selection.
- Verified customer identification to ensure compliance with legal age requirements for purchasing alcohol.
- Maintained cleanliness of store shelves, displays, and checkout areas.
- Stocked shelves with new inventory and rotated existing stock to ensure freshness.
- Operated cash register accurately to process customer payments.
- Processed returns and exchanges in accordance with company policies.
- Executed promotional activities such as setting up displays, placing signs, and tagging merchandise for sale or clearance.
- Performed daily opening and closing procedures according to established guidelines.
- Answered incoming calls promptly and professionally while providing accurate information about products, services, prices, promotions.
- Provided excellent customer service by addressing inquiries in a timely manner.
- Prepared special orders for customers that could not be found on the shelf.
- Resolved customer complaints in a courteous and professional manner.
- Assisted management with pricing changes or markdowns according to corporate directives.
- Complied with strict liquor sales laws to control store liability and protect minors from access to alcohol.
- Cleaned and restocked aisles through shifts to maintain customer-ready store.
- Inspired customers to try new items by educating on wines and store promotions.
- Maintained thorough and current knowledge of available brands and lines to give customers expert advice.
Bartender
The duke of Edinburgh hotel
Walkerston, Qld
04.2021 - 07.2022
- Greeted customers and provided excellent customer service.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Provided drink suggestions to customers based on their preferences.
- Processed payments accurately and efficiently with POS system.
- Assisted in setting up the bar for service shift.
- Kept track of all orders made by customers and communicated them promptly to kitchen staff.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Cleansed glasses with sanitizing solution after each use.
- Resolved customer complaints in a professional manner.
- Organized storeroom inventory of supplies such as cups, napkins, straws.
- Performed opening and closing duties including restocking supplies.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Developed good working relationships with fellow employees through effective communication.
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Displayed and retained extensive knowledge of liquors, wines and entrees.
- Effectively multitasked within fast-paced environment.
- Efficient in keno and tab
- Have a bubbly personality gaining great relationships with staff and customers.
Bartender
mackay grand suits
Mackay, Qld
06.2011 - 11.2011
- Greeted customers and provided excellent customer service.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Processed payments accurately and efficiently with POS system.
- Assisted in setting up the bar for service shift.
- Kept track of all orders made by customers and communicated them promptly to kitchen staff.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Developed good working relationships with fellow employees through effective communication.
Education
High School Diploma -
Bundaberg State High School
Bundaberg, QLD12-2006
Skills
- Credit and cash transactions
- Customer Service
- Effective communication abilities
- Liquor regulations and compliance
- Problem-solving capabilities
- Shipment Verification
- Food Preparation
- Payment Processing
- Bar restocking
- Menu Memorization
- Suggestive Selling
- Highly reliable
- Hospitality and accommodation
- Liquor, beer, and wine knowledge
- Extensive spirits knowledge
- Courteous
- Identification verification
- Hospitality service expertise
- RSA
- Tab compliant
- Thorough knowledge of Keno
- Able to help and lead a team
References
- Annette Anderon work colleague -0474722344
- Kylie Boswell manager - 0459214243
- Kristen Streeter manager - 0484748610
- Mitchel Kitchen duty manager- 0428225802
Timeline
Liquor Store Clerk
the duke of edinburgh hotel
04.2023 - 07.2024
Bartender
The duke of Edinburgh hotel
04.2021 - 07.2022
Bartender
mackay grand suits
06.2011 - 11.2011
High School Diploma -
Bundaberg State High School
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