Summary
Overview
Work History
Education
Skills
References
Timeline
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Kirsty Exelby

Walkerston,QLD

Summary

Reliable and hardworking professional works autonomously or in teams to serve several customers per shift. Experience managing staff and day-to-day operations. Thriving interpersonal and multitasking skills honed in fast-paced customer-focused environment.

Overview

13
13
years of professional experience

Work History

Liquor Store Clerk

the duke of edinburgh hotel
Walkerston, Qld
04.2023 - 07.2024
  • Greeted customers upon entering the store and provided assistance with product selection.
  • Verified customer identification to ensure compliance with legal age requirements for purchasing alcohol.
  • Maintained cleanliness of store shelves, displays, and checkout areas.
  • Stocked shelves with new inventory and rotated existing stock to ensure freshness.
  • Operated cash register accurately to process customer payments.
  • Processed returns and exchanges in accordance with company policies.
  • Executed promotional activities such as setting up displays, placing signs, and tagging merchandise for sale or clearance.
  • Performed daily opening and closing procedures according to established guidelines.
  • Answered incoming calls promptly and professionally while providing accurate information about products, services, prices, promotions.
  • Provided excellent customer service by addressing inquiries in a timely manner.
  • Prepared special orders for customers that could not be found on the shelf.
  • Resolved customer complaints in a courteous and professional manner.
  • Assisted management with pricing changes or markdowns according to corporate directives.
  • Complied with strict liquor sales laws to control store liability and protect minors from access to alcohol.
  • Cleaned and restocked aisles through shifts to maintain customer-ready store.
  • Inspired customers to try new items by educating on wines and store promotions.
  • Maintained thorough and current knowledge of available brands and lines to give customers expert advice.

Bartender

The duke of Edinburgh hotel
Walkerston, Qld
04.2021 - 07.2022
  • Greeted customers and provided excellent customer service.
  • Prepared alcoholic and non-alcoholic beverages according to recipe standards.
  • Ensured proper sanitation of bar area, glassware, utensils, and equipment.
  • Maintained inventory of liquor, beer, wine, and other beverage items.
  • Provided drink suggestions to customers based on their preferences.
  • Processed payments accurately and efficiently with POS system.
  • Assisted in setting up the bar for service shift.
  • Kept track of all orders made by customers and communicated them promptly to kitchen staff.
  • Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
  • Cleansed glasses with sanitizing solution after each use.
  • Resolved customer complaints in a professional manner.
  • Organized storeroom inventory of supplies such as cups, napkins, straws.
  • Performed opening and closing duties including restocking supplies.
  • Managed cash drawer at the end of each shift ensuring accuracy of funds received.
  • Developed good working relationships with fellow employees through effective communication.
  • Checked identification cards for proof of age prior to serving alcohol beverages.
  • Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
  • Prepared cocktails from bar recipes and served wine, draft and bottled beer.
  • Displayed and retained extensive knowledge of liquors, wines and entrees.
  • Effectively multitasked within fast-paced environment.
  • Efficient in keno and tab
  • Have a bubbly personality gaining great relationships with staff and customers.

Bartender

mackay grand suits
Mackay, Qld
06.2011 - 11.2011
  • Greeted customers and provided excellent customer service.
  • Ensured proper sanitation of bar area, glassware, utensils, and equipment.
  • Prepared alcoholic and non-alcoholic beverages according to recipe standards.
  • Processed payments accurately and efficiently with POS system.
  • Assisted in setting up the bar for service shift.
  • Kept track of all orders made by customers and communicated them promptly to kitchen staff.
  • Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
  • Developed good working relationships with fellow employees through effective communication.

Education

High School Diploma -

Bundaberg State High School
Bundaberg, QLD
12-2006

Skills

  • Credit and cash transactions
  • Customer Service
  • Effective communication abilities
  • Liquor regulations and compliance
  • Problem-solving capabilities
  • Shipment Verification
  • Food Preparation
  • Payment Processing
  • Bar restocking
  • Menu Memorization
  • Suggestive Selling
  • Highly reliable
  • Hospitality and accommodation
  • Liquor, beer, and wine knowledge
  • Extensive spirits knowledge
  • Courteous
  • Identification verification
  • Hospitality service expertise
  • RSA
  • Tab compliant
  • Thorough knowledge of Keno
  • Able to help and lead a team

References

  • Annette Anderon work colleague -0474722344
  • Kylie Boswell manager - 0459214243
  • Kristen Streeter manager - 0484748610
  • Mitchel Kitchen duty manager- 0428225802

Timeline

Liquor Store Clerk

the duke of edinburgh hotel
04.2023 - 07.2024

Bartender

The duke of Edinburgh hotel
04.2021 - 07.2022

Bartender

mackay grand suits
06.2011 - 11.2011

High School Diploma -

Bundaberg State High School

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Kirsty Exelby