Kirsty Lee McGregor
Brookdale,WA
Summary
I have a pleasant personality and consider myself to be punctual and trustworthy, am a creative an imaginative problem solver with the ability to view a problem or situation from many different perspectives. I'm well organized, flexible and professional, diligent, hardworking, determined and display initiative. I'm reliable and work well within a team environment building strong relationships, most importantly motivated, enthusiastic and ambitious to succeed in everything I'm involved with. Proven track record of delivering exceptional customer support and satisfaction by resolving inquiries efficiently and effectively.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Passport Officer
Department Of Foreign Affairs And Trade APS2&3
03.2023 - Current
- Streamlined administrative processes by implementing efficient filing and organizational systems.
- Liaised with government agencies to ensure compliance with regulatory requirements in all transactions.
- Maintained confidentiality of applicant information by adhering to strict privacy policies and regulations.
- Participated in ongoing professional development opportunities to stay current with industry trends, best practices, and technological advancements in passport processing.
- Reduced errors in passport issuance by thoroughly verifying applicant information and ensuring proper documentation.
- Managed high-volume workloads while maintaining strict deadlines, prioritizing tasks based on urgency and importance.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Minimized errors through careful attention to detail during the document preparation process prior to scanning.
Administrative Tasks and Duties
Don Kyatts / WANO Rocklea
09.2021 - 12.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Assisted with stock takes and cycle counts to promote accurate inventory processes.
Traffic Controller
Schramm Group
08.2019 - 11.2020
- Communicated with team members using hand signals and radios.
- Partnered with crew members to use stop and slow paddles for multi-directional traffic control.
- Assembled signs and cones to direct traffic through construction sites.
Scheduling Co-Ordinator
UCG
03.2019 - 06.2019
- Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointment calendars.
- Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
- Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
Date Entry
Community Recovery APS2
02.2019 - 03.2019
- Completed data entry tasks with accuracy and efficiency.
- Verified accuracy of data entered into system to produce error-free reports.
- Scanned documents and saved in database to keep records of essential organizational information.
Global Traffic
Altus Traffic
08.2012 - 11.2017
Traffic Controller
Linemark
09.2011 - 08.2012
Twisted Embroidery
Twisted Embroidery
03.2011 - 09.2011
G8 Child Care
G8 Child Care
05.2010 - 02.2011
MKY Child Care
MKY Child Care
01.2010 - 05.2010
Education
Graduate Year 12 -
Pioneer State High School
01.2009
Skills
- Convey a high level of communication skills, work well on a team level and also individually
- Computer Literate
- The ability to work under pressure to meet deadlines and timescales
- Customer Service / Administrative Tasks
- Ability to manage conflicting demands and prioritise workloads
- Problem-Solving
- Time Management
- Transferable Skills
References
- Goranka Zestic, DFAT Supervisor, 0400 171 169
- Shaun Wilesmith, WANO Supervisor, 0400 359 173
- Scott Moller, UCG Leader, 0451 822 367
Certification
Drivers Licence "C" Class
Conduct Articulated Haul Truck Card No: 41179-3320
Marine Licence RMDL Conditions "N"
Construction Induction White Card RTO: 31193 Card No: 1465550
Drug & Alcohol Workplace Testing (LTPAT005) 2018
I
nfection Control Training -COVID-19 19/03/2020
Timeline
Passport Officer
Department Of Foreign Affairs And Trade APS2&3
03.2023 - Current
Administrative Tasks and Duties
Don Kyatts / WANO Rocklea
09.2021 - 12.2022
Traffic Controller
Schramm Group
08.2019 - 11.2020
Scheduling Co-Ordinator
UCG
03.2019 - 06.2019
Date Entry
Community Recovery APS2
02.2019 - 03.2019
Global Traffic
Altus Traffic
08.2012 - 11.2017
Traffic Controller
Linemark
09.2011 - 08.2012
Twisted Embroidery
Twisted Embroidery
03.2011 - 09.2011
G8 Child Care
G8 Child Care
05.2010 - 02.2011
MKY Child Care
MKY Child Care
01.2010 - 05.2010
Graduate Year 12 -
Pioneer State High School
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