Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Affiliations
Timeline
Generic

Kirsty Mihran

Melbourne,VIC

Summary

I am energetic, motivated, companionate and observant, with a a strong sense of work ethics.

I listen and get things done

I work well on my own and in a team and will adapt to a changing environment

I love meeting new people and building relationships.

I have thrived in my roles as a

Sales representative, and a Customer Service Representative over many years.

For nearly 2 years I have been a Support Worker for the Elderly and have worked very well with the families, as well as my Elderly Clients.

I find this work so very rewarding and fulfilling.

Overview

35
35
years of professional experience

Work History

SUPPORT WORKER for the Elderly

Self Employed
- Current

SALES COORDINATOR /Team Leader

L'OREAL PROFESSIONAL PRODUCTS
MELBOURNE, VIC
02.2006 - 11.2014
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions
  • Troubleshooting shortages and overages to support quality control efforts
  • Answered incoming telephone calls, processed orders and returns, provided products and services information
  • Trained new hires on products and services, best practices and protocols
  • Rolled out operational improvements and solutions to deliver top-notch customer service
  • Team meetings and management
  • Liaised cross-functionally to develop operational improvement initiatives
  • Consulted with customers to resolve service and billing issues
  • Answered customer account inquiries and provided resolution
  • Keep the team informed of changing policies through regular team meetings
  • Delegated daily tasks to team members to optimize group productivity
  • Conferred with other supervisors to coordinate operations and activities within or between departments
  • Reviewed staff work and gave comprehensive and constructive feedback
  • Organized and prioritized incoming work orders and optimized team workflows and resources to handle dynamic demands
  • Collaborated with the management team to implement new work procedures or policies.

TELESALES /Sales Representative

NOVARTIS CONSUMER HEALTH
MELBOURNE, VIC
04.2004 - 08.2005
  • Territory Management
  • Travel to Tasmania for face to face calls
  • Travel Every 2 Months doing 7 calls a day
  • Organize my weekly call plan
  • Professional Sales of the 10 Novartis OTC Products
  • Achieve varied set sales targets per 6 week cycle (achieved most targets) 30 calls per day in/outbound
  • Check IMS & various other reports
  • Increase current business and create new business
  • Create special deal sheets for customers
  • Send out window material & point of sale
  • Liaise with Regional Managers
  • Attend Sales meetings / conferences
  • Contacting Major Wholesalers
  • Relationship Building.

CUSTOMER SERVICE REPRESENTATIVE

SMITH AND NEPHEW
MELBOURNE, VIC
01.2002 - 01.2004
  • Inbound/Outbound calls
  • Managing priority client database
  • Liaising with product managers
  • Advising Nurses/Hospital staff/clients on correct dressing procedures
  • Field Trips to meet customer
  • Allocation of stock
  • Processing orders
  • Organised Urgent medical supply to Hospitals for Bali Burns Crisis 2002
  • Ongoing wound care/product training
  • Pricing reports (In house system)
  • Monitor back ordered products
  • Processing of Customer Credits
  • Coordination of team roster
  • Supervising a team of 14
  • Coordinating staff on daily basis
  • Liaising with other departments
  • Preparing & conducting Appraisals
  • Interviewing new employees
  • Organising & Sourcing Conference venues
  • Coordinating Staff Training
  • Arranging Field Trips
  • Making products saleable/non saleable.

Temp Receptionist

ADECCO TEMP AGENCY
Melbourne, VIC
10.1999 - 11.1999
  • Temping for Adco Construction Pty Ltd
  • Answering phone
  • Greeting visitors
  • Mail (in and out)
  • Handing out faxes
  • General office duties.

Temp Office Assistant

ADECCO TEMPING AGENCY
MELBOURNE, VIC
10.1999 - 11.1999
  • Temping at Kenworth Trucks
  • Answering phones
  • Retrieving manuals and logbooks for truck handover
  • Creating internal forms
  • Checking the truck before handover
  • Daily updating of vehicle data
  • Faxing, Photocopying & Filing
  • Assisting the department team.

Telesales Executive

Eurochem Ltd UK
Hampshire, England
02.1995 - 08.1999
  • Sales and promotion of products (OTC & Prescription)
  • Meet monthly/weekly sales targets
  • Develop existing and new accounts
  • Order input
  • Maintain records of customer targets
  • Answering incoming calls
  • Attending sales meetings
  • Sending out monthly lists and weekly offers
  • Control price negotiation and profit margins
  • Office backup for representatives
  • Answering customer enquiries and accounts
  • Field trips with the representative, meeting customers, building relationships
  • Helping the warehouse and despatch department when short staffed
  • Territories Responsible for: Scotland, Wales, and the Midlands.

Receptionist

Eurochem Ltd UK
Hampshire, England
06.1992 - 02.1995
  • Front Desk Reception
  • Answering phone
  • Filing
  • Typing
  • Data input
  • Printing reports
  • Assisting accounts department
  • Telesales and licensing departments
  • Internal/External Mail
  • Greeting visitors.

Office Junior

Charminster Insurance UK
Hampshire, England
12.1990 - 05.1991
  • Typing
  • General telephone enquiries
  • Filing
  • Photocopying
  • Post and banking.

Office Junior

Biwater Construction Ltd
, UK
08.1989 - 09.1990
  • Reception
  • Telephone switchboard
  • Clerical assistance in accounts department
  • Filing
  • Photocopying
  • Facsimile
  • General office duties.

Education

Certificate IV in Customer Contact -

Quality Plus Callscan Dept. of Educ. & Training
02.2008

Professional Selling Skills - Achieve Global -

Achieve Global
01.2005

Certificate III in Business -

GOW Learning Institute
03.2004

The New Supervisor -

Australian Institute of Management
02.2003

People Management -

Australian Institute of Management
09.2002

High School GCSE -

Private School For Girls & Harrow Way
09.1989

Skills

  • Cultural Awareness and Sensitivity
  • Organizational Skills
  • Friendly and Outgoing
  • Problem Solving
  • Decision Making
  • Negotiating
  • Account Management
  • Supervising Staff
  • Sales
  • Time Management
  • Customer Care
  • Building Customer Trust and Loyalty
  • Understanding Customer Needs
  • Helpful and Caring and Compassionate
  • Calm and Professional Under Pressure

Hobbies and Interests

  • Walking my Dog
  • Spending time with my family and friends
  • Going to gym classes
  • Doing charity walks
  • Helping those in need
  • Volunteering at the school

Affiliations

  • Walking my dogs daily
  • 5km to 30km Charity Walks
  • Spending time with my Family
  • Concerts

Timeline

SALES COORDINATOR /Team Leader

L'OREAL PROFESSIONAL PRODUCTS
02.2006 - 11.2014

TELESALES /Sales Representative

NOVARTIS CONSUMER HEALTH
04.2004 - 08.2005

CUSTOMER SERVICE REPRESENTATIVE

SMITH AND NEPHEW
01.2002 - 01.2004

Temp Receptionist

ADECCO TEMP AGENCY
10.1999 - 11.1999

Temp Office Assistant

ADECCO TEMPING AGENCY
10.1999 - 11.1999

Telesales Executive

Eurochem Ltd UK
02.1995 - 08.1999

Receptionist

Eurochem Ltd UK
06.1992 - 02.1995

Office Junior

Charminster Insurance UK
12.1990 - 05.1991

Office Junior

Biwater Construction Ltd
08.1989 - 09.1990

SUPPORT WORKER for the Elderly

Self Employed
- Current

Certificate IV in Customer Contact -

Quality Plus Callscan Dept. of Educ. & Training

Professional Selling Skills - Achieve Global -

Achieve Global

Certificate III in Business -

GOW Learning Institute

The New Supervisor -

Australian Institute of Management

People Management -

Australian Institute of Management

High School GCSE -

Private School For Girls & Harrow Way

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Kirsty Mihran