Kirstyn Goni

• Coordinated injury rehabilitation programs and managed employees’ return to work, including the development of Suitable Duties Plans.
• Oversaw WorkCover claims, liaising with relevant parties to ensure timely resolution and compliance with workplace injury protocols.
• Managed health assessments and created Medical Management Plans, including reviewing and documenting prescribed medications.
• Supervised a team of two site medics and a physiotherapist, ensuring effective delivery of onsite health services.
• Organized and coordinated health events, including site visits from Heart of Australia and Mates in Mining, promoting health and safety awareness.
• Collaborated with visiting occupational hygienists to meet legislative requirements and ensure site-specific health needs were met.
• Calibrated and serviced environmental monitoring equipment, including dust pumps, real-time monitoring systems, vibration and sound monitors, and the JAS System.
• Conducted hydration testing and HPE/RPE Fit Testing to maintain compliance with site health standards.
• Delivered monthly Health and Hygiene statistics, providing key insights to support health and safety initiatives on site.

Maintained incident and injury registers, ensuring identified issues were managed, resolved, and closed in a timely manner.

• Liaised with clients, employees, and healthcare providers throughout injury management, ensuring optimal outcomes for both the company and the employee.
• Coordinated health care appointments and treatments, supporting injured employees while working towards a safe return to work.
• Developed Suitable and Alternate Duties Plans tailored to employees' skills and healthcare provider recommendations.
• Managed WorkCover claims and created Medical Management Plans to accompany health assessment restrictions.
• Assisted in the recruitment process, including preparing job descriptions, advertising vacant positions, scheduling interviews, and onboarding new employees.
• Provided counseling on company policies and procedures to ensure employee understanding and compliance.
• Supported the development and implementation of HR initiatives, systems, and processes to improve operational efficiency.
• Contributed to performance management, including assisting with performance reviews and addressing performance issues.
• Managed disciplinary actions, misconduct investigations, grievances, and terminations, ensuring adherence to company policies and legal requirements.
• Maintained accurate employee records, including leave reporting, EEO data, and other documentation in line with legal and company policies.
• Reviewed employment conditions to ensure legal compliance with relevant legislation and regulations.
• Collaborated with payroll to assist in rate/role changes and ensure payroll accuracy.
• Prepared meeting agendas, minutes, and tracked follow-up actions to ensure timely resolution of HR-related matters.

• Coordinated appointments, meetings, and requests between clients and candidates to ensure smooth communication and timely scheduling.
• Managed the processing of Coal Board Medicals and AMA sign-offs, ensuring compliance with medical and regulatory standards.
• Developed and implemented Work Injury Management Plans in collaboration with healthcare providers and clients.
• Prepared confidential reports, meeting agendas, and minutes for senior leadership and stakeholders.
• Served as a principal point of contact for the CEO, managing inquiries and ensuring efficient communication flow.
• Managed CEO’s calendar, email correspondence, and daily scheduling to optimize time and priorities.
• Provided leadership, mentoring, and training to the administration and employment medicals team, fostering a collaborative and productive work environment.
• Oversaw administrative functions including site cleaning, maintenance, and asset purchasing to ensure efficient operations.
• Coordinated fortnightly payroll processing, ensuring accuracy and timeliness of payments.
• Managed room rentals, lease invoicing, and remittance processing to maintain accurate financial records.
• Handled daily banking, invoice payments, and entered financial data into Reckon for accurate record-keeping.
• Conducted monthly reconciliation of accounts, ensuring financial accuracy and resolving discrepancies.
• Prepared and lodged the monthly Business Activity Statement (BAS) in compliance with taxation requirements.
• Managed debt recovery on behalf of Emerald Medical Group and Emerald Employment Medicals, ensuring timely resolution of outstanding accounts.

• Led, trained, and provided ongoing support to the administration team, fostering a positive and productive work environment.
• Recruited and onboarded new administrative team members, ensuring they met role-specific requirements and aligned with organizational goals.
• Delivered continuous training and development to enhance team skills, improve performance, and ensure alignment with evolving business needs.
• Managed team performance, conducting annual performance reviews and implementing performance management strategies for team members not meeting established standards.
• Managed the financial operations of the administration team, including daily till counting and preparation of deposit for banking.
• Generated and analyzed relevant financial reports for the financial officer to ensure accurate tracking and reporting of financial transactions.
• I regularly identify areas to increase potential patient revenue
• Pursue all potential fee-paying patients at time of the appointment ensuring they have been accurately informed of their payment options and what the processes are in relation to the Medicare and relevant rebate if applicable
• And when required, follow up on outstanding and overdue payments
• Process payments for employer organisations and WorkCover
• Provide reports and documents regarding admin functions as required by the organisation and the CEO
• Creating rosters, approving timesheets, managing leave requests and managing daily variations to rosters for the administration team
• I am the first point of contact for complaints, addressing and resolving the complaint within the scope of my role
• To provide professional administrative services to visiting clinical services
• Confirm patient's eligibility and entitlements to Medicare Services
• Respond to all queries and requests for assistance from patients, doctors and other visitors including faxing, emailing and sending off the referral documents related to the patients further treatment
• Facilitate appointments to patients who require urgent consultations in a logical and non-disruptive manner with continuity of care in mind
• Obtain all of the necessary documentation for the registration of new patients