Kirtan Desai
Brisbane,QLD
Summary
Customer-oriented Store Manager offering over 5 years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Store Manager
DND FOODS PTY LTD
CARINDALE, Queensland
10.2023 - Current
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Monitored inventory levels and placed orders to restock shelves.
- Developed strategies to maximize sales and profitability.
- Established customer service standards and monitored staff compliance.
- Resolved customer complaints in a timely manner.
- Organized promotional events to increase product awareness.
- Recruited, trained and supervised new employees.
- Ensured compliance with safety regulations and company policies.
- Created weekly work schedules for store personnel.
- Performed regular price checks to ensure competitive pricing.
- Assessed operational efficiency of the store's departments.
- Managed daily banking activities such as deposits and withdrawals.
- Identified opportunities for cost savings through waste reduction initiatives.
- Trained and mentored associates to teach daily tasks and procedures.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Monitored employee performance and identified performance gaps for corrective action.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Established store tactics and strategies to achieve operational performance and sales goals.
TELCOMM NETWORK PLANNER
STERLING RISE PTY LTD
BRISBANE, Queensland
03.2022 - 09.2023
- Developed and implemented plans to optimize network performance, availability, scalability, security, and cost effectiveness.
- Monitored network utilization to ensure maximum efficiency of resources.
- Created detailed network diagrams using software such as Visio.
- Conducted research on new technologies and recommended solutions that meet organizational needs.
- Analyzed existing networks and identified areas of improvement or potential issues.
- Implemented best practices for system maintenance and disaster recovery procedures.
- Performed troubleshooting on various network components including hardware, software, protocols and applications.
- Managed the installation of new hardware devices in the network environment.
- Assisted with the deployment of wireless access points across multiple locations in accordance with company standards.
- Tested new products before they were deployed into production environments by simulating real-world scenarios in test labs.
- Developed scripts to automate routine tasks such as IP address management or user account provisioning.
Store Manager
DND FOODS PTY LTD
CARINDALE
10.2020 - 03.2022
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Monitored inventory levels and placed orders to restock shelves.
- Established customer service standards and monitored staff compliance.
- Resolved customer complaints in a timely manner.
- Recruited, trained and supervised new employees.
- Implemented efficient systems for tracking stock movement.
- Analyzed financial data to identify areas of improvement.
- Performed regular price checks to ensure competitive pricing.
- Managed daily banking activities such as deposits and withdrawals.
- Developed relationships with suppliers to negotiate better prices.
- Planned special promotions or discounts based on market trends.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Monitored employee performance and identified performance gaps for corrective action.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
Store Supervisor
DESAI FAMILY TRUST PTY LTD
EAST BRISBANE, Queensland
10.2020 - 05.2021
- Maintained records of items shipped, received, or transferred to another location.
- Monitored stock levels and identified ordering needs.
- Developed operational strategies for efficient management of inventory and personnel.
- Tracked orders from vendors to ensure timely arrival of goods.
- Conducted monthly inventories to determine accuracy of records.
- Prepared reports on the movement, distribution, and status of products stored in the warehouse.
- Assigned tasks to staff according to workload requirements.
- Organized training sessions for new employees on best practices in order fulfillment processes.
- Maintained updated records on product deliveries, returns, damages.
- Identified areas where cost savings could be achieved through improved process efficiency.
- Enforced safety protocols at all times while managing store operations.
- Supervised work of cashiers, training new team members and monitoring performance.
- Answered customer queries and complaints and provided prompt solutions.
Team Manager
SAI BRISBANE PTY LTD
BRISBANE, Queensland
08.2019 - 09.2020
- Developed and implemented team-building strategies to promote collaboration and cohesion.
- Identified training needs, created a comprehensive onboarding program and conducted orientation sessions for new hires.
- Monitored team performance, tracked progress towards goals, identified areas of improvement and provided feedback to employees.
- Created a positive work environment by setting clear expectations and providing resources necessary for success.
- Ensured adherence to company policies, procedures, regulations and laws while maintaining an ethical workplace culture.
- Resolved conflicts between team members in a timely manner to maintain harmony within the team.
- Conducted regular meetings with staff to discuss progress on projects, provide updates on changes in policy or procedure, and address any issues that need to be addressed.
- Managed daily operations of the team including scheduling shifts, assigning tasks, tracking attendance and approving time off requests.
- Maintained accurate records of personnel files including payroll information; updated employee records upon changes in status or position.
- Oversaw daily workloads and workflow for smooth operations.
- Suggested various operational strategies to increase productivity.
Education
ADVANCE DIPLOMA OF TELCOMMUNICATION - Computer Networking And Telecommunications
AUSTRALIAN COLLEGE OF INFORMATION AND TECHNOLOGY
Gold Coast, QLD12-2021
Bachelor of Science - Biotechnology
SARDAR PATEL UNIVERSITY
GUJRAT, INDIA06-2019
Skills
- POS Systems
- Competitor Monitoring
- Project Management
- Talent Recruitment
- Risk Management
- Employee Training
- Team Development
- Customer Service Management
- Inventory Management
- Order Management
- Database Management
- Shift checklists
- Staff Management
- Bank and Safe Deposits
- Opening and closing procedures
- Accurate Cash Handling
- Customer Service
- Cash Management
- Problem-Solving
Certification
- Responsible service of alcohol
- I'M ALERT Food saftey
- White card
Languages
Hindi
Native/ Bilingual
Gujarati
Native/ Bilingual
Timeline
Store Manager
DND FOODS PTY LTD
10.2023 - Current
TELCOMM NETWORK PLANNER
STERLING RISE PTY LTD
03.2022 - 09.2023
Store Manager
DND FOODS PTY LTD
10.2020 - 03.2022
Store Supervisor
DESAI FAMILY TRUST PTY LTD
10.2020 - 05.2021
Team Manager
SAI BRISBANE PTY LTD
08.2019 - 09.2020
ADVANCE DIPLOMA OF TELCOMMUNICATION - Computer Networking And Telecommunications
AUSTRALIAN COLLEGE OF INFORMATION AND TECHNOLOGY
Bachelor of Science - Biotechnology
SARDAR PATEL UNIVERSITY
- Responsible service of alcohol
- I'M ALERT Food saftey
- White card
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