Kirthi Hidaduggi
Melbourne,VIC
Summary
I'm an observant, quick learner, full of energy yet ambivert. Always intrigued to learn new tools, technology, and dance forms. Driving force for me is my hard work and performing well under pressure. I have 4 years of experience in service-based industries for operations, customer services, project management, sales, and client delivery. Looking to grab opportunities in project management, operations of business, trade flows, supply. Experienced in working with international clients, multiple escalations with team management. Currently on a journey of learning new skills and exploring adventures professionally.
Overview
6
6
years of professional experience
1
1
Certificate
Work History
Operations and Project manager
Rangeproof Pty Ltd
01.2023 - Current
- Designing efficient and scalable solutions for both internal and customer facing processes to ensure organisational foundations are a solid springboard for growth
- Driving analysis on business initiatives and creating digestible data resources (e.g
- Dashboards) to inform strategic decisions across leadership, marketing, and product
- Taking complex problems and break them down into actionable solutions, backed by data and insights
- Operational admin duties, such as maintaining financials, employee, and client records
- Completing tasks that aid business operations such as completing administrative tasks, assisting in team-building sessions, ordering office supplies, overseeing the onboarding process, and coordinating teams
- Identifying new opportunities and areas of growth, underpinned by prioritisation frameworks and go-to-market strategies
- Improvise operational management systems, processes, and best practices
- Ensuring all operations are carried on in an appropriate, cost-effective way
- Increasing the quality of customer support service and improve processes and systems
- Planning and coordinating teams to implement operational improvements.
Operations Support and Supply Associate
Deliveroo
08.2022 - 11.2022
- Processing of invoices and payment adjustment for riders
- Addressing escalations raised from riders and customers and evaluate the situation resulting in a fair solution
- Punching kit orders for riders and keeping the riders updated about the delivery to managing the communications regarding the same
- Track orders and shipments and assist with tracing as needed
- Navigating the new riders through the onboarding process through emails, and calls
- Coordinate with third parties for riders to be onboarded
- Operate and resolve tickets raised by riders on day-to-day bases
- Manage document accuracy by acquiring complex knowledge of customers, riders, and procedures
- Complete customer, riders, and supplier requests with a sense of urgency
- Ensure efficiency and client satisfaction.
Sales Executive and Operations
Micro Orbit Consulting Services
11.2020 - 12.2021
- End to end servicing of products with clients and customers
- Evaluating employee performance (Domestic and international)
- Collaborating with management on employee, customer service issue and resolve client escalations
- Creating strategic plans/revenue sheets/production sheets
- Understanding scheduling review with higher management and clients
- Review and analyse the sales made and products pitched to clients and customers
- Keeping records of client transaction
- Leveraged PR relationships.
SUMMER INTERN
Tata Chemicals Ltd
03.2021 - 04.2021
- Responsible for researching, analysing, interpreting, and presenting data related to markets, Operations, economics, customers, and other information related to the field of prebiotic chemical
- Often work with raw statistics and have to draw conclusions for themselves for detail oriented and Competent in math
- Part of the job is being able to tabulate and present information in graphs and spreadsheets
- Analyses on export and import of specified countries and raw material
- Influence on the decision making of manufacturing units globally
- Critically tabulating international trends and market of Prebiotic chemicals.
Client servicing and Operations Manager
GreenPenn Outsourcing Business
10.2018 - 01.2020
- Evaluating employee performance (Domestic and international)
- Leading international Clients with servicing and production
- Make sure clients receive requested products and services in a timely fashion
- Managed multiple clients concurrently, often meeting deadlines
- Communicating client needs and demands to employer company
- Operates as point of contact for assigned clients
- Supervise projects within client relationships, working to client goals while meeting company goals
- Identifying opportunities to grow business with existing clients
- Collaborating with sales team to reach prospective clients.
Business Developer
Byju's The learning App
07.2018 - 09.2018
- Arrange and participate in internal and external client briefings
- Developed potential new clients and turn into increased business
- Manage international Clients with servicing and production
- Make sure clients receive requested products and services in a timely fashion
- Communicating client needs and demands to employer company
- Interacted multiple clients concurrently, often meeting deadlines.
Education
Bachelor of Engineering - Electrical, Electronics And Communications Engineering
Angadi Institute of Technology And Management
Specialized in international trade and business.
Deakin University
Melbourne11.2022
Skills
- Team Management
- Agile Project Management
- Stakeholder Management
- Microsoft PowerPoint
- Analytical Thinking
- Supply Management
- Microsoft Office
- Project Management
- Data Management
- Performance Evaluations
- Risk Management
Certification
- Customer relationship Management, HP Life, Current
- Business Communications, HP Life, June 2021
Timeline
Operations and Project manager
Rangeproof Pty Ltd
01.2023 - Current
Operations Support and Supply Associate
Deliveroo
08.2022 - 11.2022
SUMMER INTERN
Tata Chemicals Ltd
03.2021 - 04.2021
Sales Executive and Operations
Micro Orbit Consulting Services
11.2020 - 12.2021
Client servicing and Operations Manager
GreenPenn Outsourcing Business
10.2018 - 01.2020
Business Developer
Byju's The learning App
07.2018 - 09.2018
Bachelor of Engineering - Electrical, Electronics And Communications Engineering
Angadi Institute of Technology And Management
Specialized in international trade and business.
Deakin University
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