Summary
Overview
Work History
Education
Skills
Languages
Personal Information
Certification
Timeline
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Kirthika Jain

Kirthika Jain

Sydney,NSW

Summary

Dynamic professional with a strong background in marketing, sales, and customer support, focused on driving revenue growth and enhancing customer satisfaction. Skilled in developing and executing marketing campaigns, identifying sales opportunities, and providing exceptional customer service to build long-term relationships. Proficient in using CRM tools, analyzing customer data, and applying effective communication strategies to meet business goals and exceed client expectations.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Sales Representative

Vodafone Shellharbour
09.2023 - Current
  • Delivered outstanding customer service by promptly addressing concerns and enhancing client satisfaction.
  • Drove sales growth through upselling, cross-selling, and identifying high-potential accounts.
  • Sold mobile services, equipment, accessories, and prepaid recharge while effectively communicating product features.
  • Managed point-of-sale transactions and ensured compliance with store policies and procedures.

Customer Relationship Manager - North region

Elite Elevator.
12.2021 - 06.2022
  • Building and maintaining relationship with North & North east clients and key personnel
  • Conducting business reviews to ensure clients are satisfied with their products and services
  • Escalating and resolving the area of concerns as raised by clients
  • Alerting the sales team regarding opportunities for further sales within the key clients
  • Liaising with internal department to ensure clients needs are fulfilled effectively
  • Relationship management and networking skills

Client research associate - Automotive

Igus India Pvt Ltd.
01.2018 - 01.2021
  • Supported in for Inventory management control
  • Handled logistics issue and support in SCM
  • Interaction with our customers and providing them direct sales support
  • Marketing activities - Potential client research
  • Monitoring sales plan vs actual - reviewing monthly sales and target
  • Hands on experience in 'Axapta' CRM handling
  • Hands on experience on Microsoft office and sales force

Graduate engineer trainee

Wonjin Auto Parts Pvt Ltd.
06.2017 - 12.2017
  • Responsible for tool & fixture management required on line for manufacturing
  • Responsible for machine trials, capability and capacity study
  • Responsible for Daily production Schedules as per the Dispatch plan
  • Project Handled in wonjin: MAHLE - USA (Heater Tube) Set up time reduction & Rejection control through modification in process flow sequence in the notching process

Education

Master - Project Management

University of Wollongong
Wollongong, NSW
12-2024

Masters - Marketing

University of Wollongong
Wollongong, NSW
08-2024

Bachelor's - Mechanical Engineering

Muthayammal Engineering College
Namakkal
05-2017

Skills

    Customer-Centric Mindset

    Sales Acumen

    Attention to Detail

    Negotiation Skills

    Decision Making

    Relationship Building

    Multitasking in High-pressure Environments

    Conflict Management

Languages

English (Speak, Read, Write)
Hindi (Speak, Read, Write)
Tamil (Speak, Read)

Personal Information

  • Age: 28
  • Gender: Female
  • Marital Status: Married

Certification

  • Marketing Tools: SEO
  • Marketing Funnel
  • Digital Marketing Tools
  • Microsoft Project
  • Auto Cadd
  • Solid Works

Timeline

Sales Representative

Vodafone Shellharbour
09.2023 - Current

Customer Relationship Manager - North region

Elite Elevator.
12.2021 - 06.2022

Client research associate - Automotive

Igus India Pvt Ltd.
01.2018 - 01.2021

Graduate engineer trainee

Wonjin Auto Parts Pvt Ltd.
06.2017 - 12.2017

Master - Project Management

University of Wollongong

Masters - Marketing

University of Wollongong

Bachelor's - Mechanical Engineering

Muthayammal Engineering College

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Kirthika Jain