Summary
Overview
Work History
Education
Skills
Languages
Careercompetencies
References
Timeline
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Kirti Sharma

Faser Rise,VIC

Summary

A proactive and competent administration expert that is dedicated to delivering outcomes and offering exceptional coordination assistance. I have substantial expertise in providing accurate, high-level customer service and business assistance in line with stated corporate plans and goals. I am a dedicated team player or self-starter that can contribute cross-functionally and readily collaborate to achieve high-quality results. Experienced in identifying customer needs and delivering effective solutions to all problems. Excellent time management skills combined with a superior knowledge of the customer service industry through experience in a vast range of customer orientated industries. Interested in contributing to a team to promote further growth and development.

Overview

11
11
years of professional experience

Work History

Administrator & Student Coordinator

Sunshine College of Management
10.2020 - Current
  • Interact with Students on a daily basis about their questions, problems, and concerns
  • Monitor the learner's development and conducting frequent review sessions
  • Communicate with trainers and students on student services and course progress
  • Assist with orientation, Marketing and coordination of classes as per requests
  • Interacting with agents on regular basis regarding their commission report which is done on monthly basis and renewal of Agreements
  • Undertake a wide range of administrative duties to facilitate student learning, college routine and classroom activities, including word processing, managing emails and other correspondence, and maintaining college and computerized records
  • Respond to and assist with enquiries from students, staff and the community
  • Maintain records and enter financial data into computer systems and prepare financial records and reports for review and authorization
  • Operate and ensure the upkeep of office and/or classroom equipment and machinery
  • Prepare and process financial transactions within established routines, methods and procedures including assisting with year-end processing and the processing of casual staff timesheets.

Disability Support Worker

Naitingel Solutions
04.2023 - Current
  • Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
  • Drove clients safely to social activities and appointments.
  • Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
  • Supported clients in maintaining a clean living space by assisting with household tasks such as laundry, meal preparation, and general tidying.
  • Maintained safety with tidy, clean, and hazard-free home environments.
  • Kept detailed daily logs with care actions, patient behaviors, and incidents.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Communicated regularly with family members about client progress, addressing any concerns or questions promptly.

Customer Service Office & Sales Consultant

Energy Makeovers
06.2015 - 06.2020
  • Resolve 200+ weekly client inquiries in a timely way
  • Work on numerous incoming and outbound conversations
  • Provide pricing quotations and planned appointments
  • Manage client accounts and information
  • Over the phone and by email, payment processing and invoicing
  • Case Management entails assigning and addressing inquiries from both external and internal stakeholders
  • Ensure that data entry is done accurately and in accordance with KPIs.

Assistant Property Manager

Raine & Horne
01.2015 - 06.2015
  • Assist with open houses, property showings, and application processing
  • Create lease papers and keeping track of all paperwork
  • Excellent communication, interpersonal skills, and presentation abilities
  • Excellent phone etiquette with attention to detail
  • Ability to operate independently and without supervision
  • Perform regular inspections as well as help with ongoing inspections
  • Build positive relationships with prospective and current tenants
  • Overseeing the timely and successful completion of maintenance requests
  • Show properties to prospective tenants and answering relevant questions.

Process Worker & Coordinator

The Just Group
07.2013 - 01.2015
  • Maintaining a high standard of safety in the workplace
  • Preparing and maintaining production reports and records
  • Maintaining equipment and coordinating services when required
  • Following set production schedules
  • Performing corrective actions when production quality is not met
  • Processing orders for delivery
  • Packing and repacking items when necessary
  • Maintaining an inventory using a handheld device
  • Report faults or production issues to the manager.

Education

Certificate IV in Disability -

Cube Institute
Docklands
12.2022

Bachelor of Computer Science -

Guru Nanak Dev University
01.2012

Skills

  • MS Office Suite (Word, Excel, PowerPoint)
  • CRM
  • Windows
  • Vettrak
  • Decision-making
  • Communication
  • Analytical ability
  • Management of internal and external stakeholders
  • Administrative Support
  • Customer Service
  • Attention to Detail
  • Recordkeeping and File Management
  • Office Administration
  • MS Office
  • Documentation And Reporting
  • Decision-Making

Languages

Hindi
Punjabi
English

Careercompetencies

  • Cultivated long-term relationships by demonstrating a genuine commitment for delivering exceptional outcomes and facilitating solutions to address concerns.
  • Known for being a strong positive presence within the team by demonstrating support and a commitment for accountability, resulting in an increase in productivity, culture, and employee continuance.
  • Recognized for being meticulous, deadline driven, flexible and adaptable to change and restructure, consequently developing a strong personal brand whilst enhancing the company brand.
  • Developed a reputation for being meticulous, skilled in multitasking, with advanced organizational skills, which produced excellent outcomes and minimal challenges in deadline driven environments. Advanced awareness of social, cultural, diversity and inclusion, and environmental responsibilities, and the sustainability implications of actions at individual, team, and organizational levels.

References

Available upon request

Timeline

Disability Support Worker

Naitingel Solutions
04.2023 - Current

Administrator & Student Coordinator

Sunshine College of Management
10.2020 - Current

Customer Service Office & Sales Consultant

Energy Makeovers
06.2015 - 06.2020

Assistant Property Manager

Raine & Horne
01.2015 - 06.2015

Process Worker & Coordinator

The Just Group
07.2013 - 01.2015

Certificate IV in Disability -

Cube Institute

Bachelor of Computer Science -

Guru Nanak Dev University
Kirti Sharma