Kirti Verma

Responsibilities

o Guide customers to their tables and ensure they are settled and comfortable.

o Present the menu to customers, answers queries about it.

o Explain the preparations and cooking methods as well as ingredients of various menu items.

o Serve alcohol as well.

o Take phone orders as well.

o Take orders from customers for food.

o Serve food to customers.

o Collect the customer’s payments and prepare bills with itemized.

Perform other tasks assigned by supervisor or manager from time to time.

• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Streamlined call center processes for improved efficiency and reduced wait times.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Assisted customers in navigating company website and placing online orders, improving overall user experience.
• Build sustainable relationships of trust through open and interactive communication.
• Exceeded performance metrics consistently, earning recognition as a top performer within the team.