Kiruthika Muruganandam
Sydney,NSW
Summary
Results-driven financial analyst with expertise in third-party management and risk management within the AML framework. Proven track record of optimizing workflows and enhancing operational efficiency through data-driven insights and collaborative team efforts. Skilled in developing innovative strategies that effectively address complex challenges and drive organizational success.
Overview
5
5
years of professional experience
Work History
Senior Customer Service and Operations Analyst (QC Analyst)
NatWest Groups
Chennai, India
09.2024 - 02.2025
- Identified and escalated suspicious reports to ABC officers.
- Evaluated and reviewed process standard operating procedures for compliance.
- Ensured transaction compliance with records and policies.
- Analyzed risk alerts to ensure compliance with sanctions and flagged potential violations.
- Implemented ongoing improvements by addressing quality control feedback.
- Forwarded suspicious deals to appropriate level for further examination.
- Analyze unusual activity or red flags that are triggered during transaction review.
Senior Customer Service and Operations Analyst
NatWest Groups
Chennai, India
06.2022 - 08.2024
- Undertaking bribery and corruption risk assessment for vendors.
- Executed vigilant third-party screening processes assessing KPIs related to bribery and corruption risk prior to onboarding.
- Conducted PEP/sanctions screening, adverse media checks, and internal reviews to detect potential red flags.
- Worked closely with leadership team to develop and standardize SOPs.
- Performed tests on new applications to ensure seamless integration with SOP.
- Conducted screenings against Politically Exposed Persons using the internal watchlist for risk reviews in ABC/Financial Crime.
- Assessed complex client frameworks, promptly escalating discovered risks during document evaluations.
- Exhibited ability to work autonomously with expertise in investigations.
- Reviewed suspicious activities and associated regulatory filings prior to onboarding to maintain policy compliance.
Customer Service and Operations Analyst
NatWest Groups
Chennai, India
10.2019 - 06.2022
- Conducted verification processes for customers, ensuring accurate information updates in banking system.
- Managing customers' day-to-day transactions with 100% accuracy with RFT.
- Investigating business banking queries and providing solutions for onshore staff and customers.
- Conducted comprehensive process mapping using Blueworks to identify workflows.
- Examined business relationships to validate authenticity and legitimacy of involved parties.
- Proactively managed stakeholder concerns, ensuring efficient resolution of payment-related issues.
Education
Master of Business Administration - Business Analytics
Anna University, Centre For Distance Education
Chennai, India01.2024
Bachelor of Arts - Corporate Economics
Women’s Christian College
Chennai, India01.2019
Skills
- Strategic Decision-Making
- Data analyzing
- Planning
- Report Generation
- Management Presentations
- Cross-departmental collaboration
Applications And Processes
- Oracle
- Tableau
- MS Office
- OCC (Online Compliance Check)
- APC (Adverse Media Press Check)
- Total System Services (TSYS)
- Back office (GSI Production)
- Customer Event System (CES)
Accomplishments
- Received multiple Spot Ovations for exceptional learning aptitude and process improvements.
- Successfully proposed and implemented two 'Yes Checks' that led to significant process optimizations.
- Earned "Living Our Values" (LOVs) awards for consistently exceeding internal metrics and resolving complex cases.
- Achieved rapid accreditation for the Detective Payments Control process, showcasing commitment to excellence.
- Designed and delivered cross-functional training programs, enhancing team efficiency and cohesion.
References
References available upon request.
Timeline
Senior Customer Service and Operations Analyst (QC Analyst)
NatWest Groups
09.2024 - 02.2025
Senior Customer Service and Operations Analyst
NatWest Groups
06.2022 - 08.2024
Customer Service and Operations Analyst
NatWest Groups
10.2019 - 06.2022
Master of Business Administration - Business Analytics
Anna University, Centre For Distance Education
Bachelor of Arts - Corporate Economics
Women’s Christian College
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