Kisani Wilton
Eagle Point
Summary
Customer-focused professional with a successful 17 year career in hospitality sector.
Personable and organized professional with knack for leading teams and managing operations. Possesses comprehensive understanding of customer service principles and operational protocols, coupled with skills in conflict resolution and staff management. Committed to optimizing workflow and enhancing customer satisfaction.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Bookkeeper
Wilton Kitchens
06.2021 - Current
- Maintained and processed invoices, deposits and money logs
- Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts
- Reported financial data and updated financial records in ledgers and journals
- Tracked business revenue and expenditures and reconciled accounts to maintain high accuracy
Reception / Bar and Gaming Attendant
Lakes Entrance Bowls Club
10.2020 - 01.2023
- Attended bar and gaming rooms working within a team to ensure optimal operations
- Upheld strict compliance with all gaming laws, regulations, and company policies to maintain a professional and ethical gaming environment.
- Maintained accurate records of cash transactions, supporting smooth financial operations within the gaming facility.
- Responded promptly to machine malfunctions, minimizing downtime and maximizing gameplay opportunities for customers.
- Stayed up-to-date with industry trends and advancements, incorporating relevant knowledge into daily interactions with patrons.
- Promoted safe gaming environment, diligently monitoring for compliance with gaming regulations.
- Fostered positive and welcoming atmosphere, greeting guests upon arrival and departure.
Bistro, Bar & Gaming Attendant
The Central Hotel
01.2018 - 01.2020
- Successfully collaborated with other staff members to provide seamless service during high-volume periods.
- Managed cash register transactions accurately, ensuring proper handling of payments and tips.
- Operated and closed down bar station according to sanitation regulations and safety standards.
- Adhered to alcohol policies and procedures and complied with local and state laws.
- Enhanced customer experience by providing exceptional service and attending to their needs promptly.
Education
Certificate IV - Accounting Technology and Bookkeeping
Central Gippsland Institute of TAFE
Bairnsdale, VIC07.2020
Bachelor of Science - Naturopathic Medicine
Southern Cross University
Lismore, NSW12.2014
Skills
- Time management
- Customer service
- New employee training
- Team supervision
- Professionalism and integrity
- Cash management
- Inventory management
- Business administration
Certification
Victorian Gaming License, 06/2023
TABCorp Refresher Training, 04/2023
Victorian RSG (Refresher Training), 11/2022
Victorian RSA (Refresher Training),12/2023
Timeline
Bookkeeper
Wilton Kitchens
06.2021 - Current
Reception / Bar and Gaming Attendant
Lakes Entrance Bowls Club
10.2020 - 01.2023
Bistro, Bar & Gaming Attendant
The Central Hotel
01.2018 - 01.2020
Victorian Gaming License, 06/2023
TABCorp Refresher Training, 04/2023
Victorian RSG (Refresher Training), 11/2022
Victorian RSA (Refresher Training),12/2023
Certificate IV - Accounting Technology and Bookkeeping
Central Gippsland Institute of TAFE
Bachelor of Science - Naturopathic Medicine
Southern Cross University
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