Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Timeline
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KISAN KUMAR BEHERA

Sydney,Australia

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

2
2
years of professional experience

Work History

Electronics Quality Assurance | Assembler

Dyson
Sydney, Australia
05.2023 - Current
  • Conduct quality control inspections on Dyson hardware products to ensure they meet established standards of performance and reliability
  • Develop and implement quality control procedures to ensure consistency and accuracy in product testing and evaluation
  • Collaborate with cross-functional teams to identify and address quality issues, and provide feedback on potential improvements
  • Extract and clean product data in excel ready to use in SAP
  • Maintain accurate and detailed records of product inspections, test results, and feedback, and communicate findings to relevant stakeholders
  • Participate in product development and testing processes to ensure products meet customer needs and expectations.
  • Inspect finished products for defects and conformance to customer requirements.
  • Dispatching of orders and liaising with courier companies
  • Stock control and organising parts for customers

Hardware Tester| Process Technician

Apple Care - DHL
Sydney, Australia
04.2022 - 01.2023
  • Conducted diagnostic tests on a variety of Apple products, including desktops, laptops, and mobile devices, to identify and diagnose hardware issues, requiring analytical thinking and problem-solving skills
  • Worked closely with team members to troubleshoot complex issues and determine the best course of action for repairs, demonstrating strong collaboration and communication skills
  • Utilized testing tools and diagnostic software to isolate and identify hardware component issues, requiring technical expertise and familiarity with a range of testing tools and diagnostic software
  • Maintained a high level of accuracy and attention to detail to ensure timely and effective resolution of hardware issues, demonstrating a strong focus on data quality
  • Documented test results and created reports to communicate findings to management and other team members, demonstrating strong skills in documentation and reporting
  • Developed a strong understanding of Apple products and their hardware components, which required technical expertise and familiarity with a range of testing tools and diagnostic software
  • Demonstrated strong problem-solving skills, attention to detail, and technical expertise, all of which are valuable skills for a data analyst.

Online Customer Service Officer

Woolworths Group
Sydney, Australia
01.2022 - 04.2022
  • Provided first-line support for inbound customer queries via phone and email, responding to a variety of customer and client requests
  • Processed customer applications and orders, managed payment processing and refunds, and coordinated with third-party delivery partners to resolve issues
  • Maintained accurate records of customer interactions and transactions, tracked missing items using technology, and monitored for fraudulent activities
  • Collaborated with teams across different Woolworths stores in Australia to ensure prompt and effective resolution of customer issues and needs.
  • High-volume alpha-numeric data entry
  • Adhered to company policies when dealing with customers or resolving issues.
  • Maintained accurate records of customer interactions and transactions.
  • Generated reports on customer satisfaction levels and feedback.

Education

Master's in Data Analytics -

Deakin University
07.2020

BTech in Electronics and Telecommunications Engineering -

NMIMS University
07.2017

Skills

  • Data Analysis
  • Python
  • Quality Assurance
  • Data Visualization
  • Microsoft Office Suite
  • Strategic Planning
  • SQL
  • Data Analytics
  • R Studio
  • Microsoft Power BI
  • Reporting and documentation
  • Advanced Excel

Hobbies and Interests

  • Passionate about forex trading, consistently staying up-to-date with market trends and exploring new trading strategies.
  • Dedicated to maintaining a healthy lifestyle through regular fitness routines and nutrition, always striving to push my physical limits.
  • Enthusiastic about exploring new places and cultures, frequently seeking out outdoor adventures and off-the-beaten-path destinations.

Timeline

Electronics Quality Assurance | Assembler

Dyson
05.2023 - Current

Hardware Tester| Process Technician

Apple Care - DHL
04.2022 - 01.2023

Online Customer Service Officer

Woolworths Group
01.2022 - 04.2022

Master's in Data Analytics -

Deakin University

BTech in Electronics and Telecommunications Engineering -

NMIMS University

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KISAN KUMAR BEHERA