Summary
Overview
Work History
Education
Skills
Timeline
Generic
Kisha Graham

Kisha Graham

Sarina

Summary

A seasoned Owner/Operator with a proven track record at Danskips Mobile Skip Bins, I excel in safe driving practices and exceptional customer service. Leveraging strong work ethic and safety compliance, I've significantly enhanced fleet performance and client satisfaction. My leadership in streamlining delivery processes and fostering team collaboration underscores my commitment to organizational growth and efficiency.

Overview

2025
2025
years of professional experience

Work History

Volunteer

Angel's Support Centre
  • Assisted with special events and programs.
  • Maintained clean, neat, and operational facilities to serve program needs.
  • Supported engaging, fun, and smooth-running events by helping with organization and planning.
  • Used strong interpersonal communication skills to convey information to others.
  • Represented organization positively and professionally while providing community with much-needed services.
  • Boosted fundraising efforts, securing valuable donations through targeted campaigns.
  • Coordinated food drives for improved local food bank stock levels.
  • Facilitated community outreach to expand participation and support.
  • Helped clients navigate social services system and access needed resources.

Owner/Operator Mobile Skip Bins

Danskips Mobile Skip Bins
06.2023 - Current
  • Managed day-to-day business operations.
  • Operated with safety and skill to avoid accidents and delays.
  • Maintained compliance with weight limits, safety regulations, and transportation laws through diligent record-keeping and inspections.
  • Maintained daily, legible log book and submitted corresponding documents.
  • Delivered exceptional customer service by addressing concerns promptly, resolving issues professionally, and fostering positive rapport with clients.
  • Managed financial aspects of business operations including budgeting, expense tracking, invoice processing, and tax filing.
  • Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
  • Inspected vehicle and equipment before and after every trip to monitor routine wear and identify larger maintenance issues.
  • Established strong working relationships with dispatchers, resulting in improved coordination and scheduling.
  • Dropped and hooked trailers and changed configuration of equipment.
  • Completed preventive maintenance and mechanical repairs on vehicles.
  • Streamlined delivery process by planning optimal routes, considering fuel costs and traffic conditions.
  • Continuously updated industry knowledge through participation in professional development opportunities such as training seminars or workshops.
  • Reduced downtime due to mechanical issues by quickly identifying problems and coordinating repairs.
  • Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
  • Boosted customer satisfaction by ensuring timely and accurate deliveries, maintaining open communication with clients.
  • Maximized payload capacity while adhering to legal weight restrictions through careful selection of cargo assignments.
  • Collaborated with other owner/operators in networking efforts to exchange information, resources, and business opportunities.
  • Assessed vehicles in fleet, identifying those requiring immediate repair work and minor maintenance.
  • Contributed to a positive team atmosphere among fellow drivers by providing support, assistance, and sharing best practices when needed.
  • Enhanced fleet performance metrics by consistently meeting deadlines for pick-ups/deliveries without compromising safety standards.
  • Increased revenue by strategically expanding client base and negotiating favorable contract terms.
  • Assessed financial reports and statements regularly to update processes and operations for greater profitability.
  • Improved overall organizational productivity by implementing efficient time management techniques for both driving hours and non-driving tasks.
  • Coordinated seamless handoffs between other drivers or distribution centers to ensure continuity of service for customers.
  • Achieved cost savings for business operations through effective fuel management strategies and preventative maintenance programs.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Obtained necessary permits and licenses to operate various commercial vehicles legally.
  • Kept accurate records of cargo delivery times and vehicle maintenance to provide documentation to dispatch for billing and inventory purposes.
  • Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
  • Inspected load security and checked for damages.
  • Completed daily inspections, basic maintenance and common repair actions to keep equipment operating at full capacity.
  • Fastened chains, straps, covers, and binders to secure load during transit.
  • Checked shipping papers to determine nature of load and checked for presence of hazardous materials.
  • Determined quickest and safest routes for delivery by using effective planning and organizational skills.
  • Removed and unloaded packages from skips for customer deliveries, using extreme care to avoid damage to goods.
  • Secured vehicle to tow truck and checked all attachments for safe operation.

Customer Service Cashier

Puma Service Station
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
  • Counted money in drawers at beginning and end of each shift.
  • Answered product questions using knowledge of sales and store promotions.
  • Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
  • Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
  • Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
  • Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
  • Demonstrated versatility by cross-training in various departments throughout the store when required.
  • Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
  • Utilized strong product knowledge to upsell items when appropriate, boosting overall sales revenue.
  • Conducted inventory counts regularly, ensuring accurate stock levels were maintained at all times.
  • Provided exceptional customer service, addressing inquiries and resolving issues promptly.
  • Assisted in creation of promotional displays, attracting customer attention and boosting sales.
  • Coordinated with stock team to ensure product availability at checkout area, optimizing customer's shopping experience.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Set up new sales displays each week with fresh merchandise.

Cleaning Supervisor

Albert Hotel
  • Improved overall cleanliness and sanitation standards by implementing effective cleaning procedures and protocols.
  • Trained and supervised staff members for optimal performance in daily cleaning tasks, resulting in increased efficiency.
  • Managed inventory of cleaning supplies and equipment, reducing waste and controlling costs through proper allocation.
  • Trained staff on expected standards and quality of general cleaning, health and safety requirements and equipment operation.
  • Maintained adequate supplies of cleaning materials and equipment and placed orders to conserve stock levels.
  • Produced accurate and well planned health and safety risk assessments documenting safe work of cleaning staff.
  • Consistently exceeded client expectations by delivering exceptional service and maintaining a strong attention to detail.
  • Conducted regular inspections of facilities to ensure consistent cleanliness levels, addressing any issues promptly.
  • Addressed customer complaints promptly by investigating issues thoroughly and implementing corrective actions when necessary.
  • Increased employee performance through effective supervision and training.
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
  • Placed orders for housekeeping supplies and guest toiletries.
  • Conducted regular room inspections to verify compliance with housekeeping standards.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Communicated repair needs to maintenance staff.
  • Managed laundry sorting, washing, drying, and ironing.
  • Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.

Cook Shift Leader

Bargara Seafoods
  • Maintained a clean and organized workspace, adhering to health department standards for safety and sanitation.
  • Demonstrated exceptional multitasking abilities by overseeing multiple cooking stations simultaneously while maintaining quality control standards.
  • Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
  • Successfully managed inventory and reduced waste by carefully monitoring food usage and rotating stock.
  • Placed orders to restock items before supplies ran out.
  • Inspected freezer and refrigerator daily to check and maintain proper temperatures.
  • Enhanced customer satisfaction by consistently delivering high-quality meals in a timely manner.
  • Trained and mentored new cooks, resulting in increased productivity and improved teamwork within the kitchen staff.
  • Handled high-pressure situations calmly and professionally, maintaining focus on completing tasks efficiently without compromising quality.
  • Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
  • Assisted in menu planning and development, incorporating guest feedback and industry trends to keep offerings fresh and appealing.
  • Upheld strict adherence to company policies regarding food handling practices, employee conduct, and dress code requirements.
  • Streamlined food preparation tasks for more efficient service during peak hours.
  • Scheduled and received food and beverage deliveries, adhering to food cost and budget.
  • Developed strong relationships with vendors, negotiating favorable pricing on ingredients without sacrificing quality.
  • Managed opening and closing shift kitchen tasks.
  • Maintained food safety and sanitation standards.
  • Kept kitchen clean and organized by performing daily maintenance tasks.
  • Coordinated checklists to keep kitchen clean, stocked and sanitary.
  • Planned menus for different events, seasons and customer requests.
  • Adjusted recipes based on ingredient availability or customer request.
  • Managed kitchen budget for supplies and labor hours, consistently meeting targets.

Education

Understanding Traumatic Brain Injury

Wicking Dementia Centre
Tasmania

Year 12 -

Kepnock State High School
Bundaberg, QLD

Certificate III - Allied Health

Central Queensland University
Bundaberg, QLD

Skills

  • Professionalism and work ethic
  • Safe driving practices
  • Safety compliance
  • Self-motivation and discipline
  • Truck loading and unloading
  • Accident prevention strategies
  • Paperwork coordination
  • Logbook management
  • GPS navigation systems
  • Load security
  • Vehicle maintenance
  • Delivery scheduling
  • Critical thinking capacity
  • Preventive Maintenance
  • Safety management
  • Route planning
  • Defensive driving techniques
  • Log updating
  • Logistics coordination
  • Hazardous materials handling
  • Fuel efficiency maximization
  • Customer service
  • Organizational growth
  • Effective communication
  • Recordkeeping and documentation
  • Freight handling
  • Hospitality and accommodation
  • Traffic law knowledge
  • Loading and unloading coordination
  • Strong work ethic
  • Attention to detail
  • Safe driving
  • Dependable and reliable
  • Equipment operation
  • Customer-oriented
  • Trailer maintenance
  • Time management
  • Verbal and written communication
  • Invoice verification
  • Courteous and polite demeanor
  • Assisting customers
  • Customer relations

Timeline

Owner/Operator Mobile Skip Bins

Danskips Mobile Skip Bins
06.2023 - Current

Volunteer

Angel's Support Centre

Customer Service Cashier

Puma Service Station

Cleaning Supervisor

Albert Hotel

Cook Shift Leader

Bargara Seafoods

Understanding Traumatic Brain Injury

Wicking Dementia Centre

Year 12 -

Kepnock State High School

Certificate III - Allied Health

Central Queensland University

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Kisha Graham