Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Hobbies and Interests
Generic

Kishan Armstrong

Currans Hill,Australia

Summary

Over 24 years of successful human services intervention, high performance management and leadership experience in the NSW NGO, Government and private sector, with a reputation for meeting the most challenging organisational goals and objectives. A focused, compassionate individual recognized for performing work with integrity, honesty and professionalism. A proven and verifiable record in providing leadership, conflict resolution in intensive human interventions to small and large teams in mediation, Neuro sequential model of therapy, as well as direct operational leadership in very high-risk child protection intervention for children, young people and families in NSW. I have been recognized and trusted for providing planning, support and structure in line with the relevant organisation policies, statutory frameworks in all aspects of child protection intervention in NSW. Acknowledged for implementing and coordinating a range of therapeutic programs that are child focused on both addressing children at harm, Juvenile re offending and the impacts of Family violence. A family resolution practitioner and a nationally accredited Mediator who has provided over 8000 families the gift and foundations to address conflict in a safe and secure manner. I have a proven and variable record in: Meeting organisational program objectives to meet exceptional services to children and families. Leading high-performance Teams and providing pragmatic leadership and supervision to staff teams Leading and establishing collaborative working partnership NSW with the NGO sector and the Statutory and regulatory agencies in NSW. Leading staff teams in high-risk child protection and interventions in the extremely unpredictable environment within a trauma informed practice framework. Providing sound leadership and high engagements with non-voluntary clients in the child protection framework. Providing critical safety planning, risk assessments for children and families and community at large. Providing families with specific tools to achieve their goals which include increased attachment, self-regulation, affiliation, attunement and skill development in a trauma informed therapeutic setting within the foundations of a child inclusive and child focused approach. Developing of policies and procedures to argument community/client expectations. A fine furniture maker and designer/commercial cabinet maker. Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand. Organized Team Leader builds positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor. Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker, and consensus builder.

Overview

31
31
years of professional experience
1
1
Certificate

Work History

Team Leader – Intensive Children and Family Program

The Benevolent Society
09.2019 - 08.2024
  • Leading staff teams of up to 14 practitioners in various portfolios, managing case planning and supervision for vulnerable families, coordinating NDIS programs, and overseeing high-level risk assessments and safety plans.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
  • Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
  • Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
  • Developed risk management plans, minimizing potential project disruptions and ensuring timely delivery.
  • Established clear communication channels to facilitate timely exchange of information between team members and stakeholders.
  • Fostered positive work environment, resulting in decreased employee turnover and increased team cohesion.
  • Increased customer satisfaction with prompt and accurate issue resolution, leading dedicated customer service team.
  • Conducted thorough market research to guide strategic decisions and maintain competitive advantage.
  • Developed and executed training programs that significantly improved team skills and morale.
  • Built and maintained strong client relationships, leading to repeat business and referrals.
  • Organized professional development workshops, contributing to ongoing growth and expertise of team.
  • Achieved project milestones ahead of deadlines, coordinating effectively with stakeholders and managing resources efficiently.
  • Improved operational workflows, enabling team to handle increased workloads without compromising quality.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Conducted regular reviews of operations and identified areas for improvement.
  • Collected, arranged, and input information into database system.
  • Developed effective improvement plans in alignment with goals and specifications.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Devised and implemented processes and procedures to streamline operations.
  • Frequently inspected production area to verify proper equipment operation.
  • Gathered, organized and input information into digital database.
  • Created and managed project plans, timelines and budgets.
  • Supported creation of detailed, technical financial models to value potential acquisition targets.
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
  • Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
  • Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
  • Assisted in recruitment to build team of top performers.
  • Coordinated resources effectively to meet project deadlines and achieve desired results.
  • Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
  • Coordinated cross-departmental meetings to streamline project execution, fostering collaborative work environment.
  • Implemented comprehensive reporting system to track team performance and identify areas for improvement.
  • Led cross-functional teams to execute projects on time, within budget, and with high-quality outcomes.
  • Optimized resource allocation, ensuring projects were delivered within budget and scope.
  • Streamlined internal processes, reducing project completion times and increasing overall efficiency.
  • Enhanced team productivity by implementing efficient task delegation and regular performance evaluations.
  • Led by example, demonstrating commitment and professionalism that inspired team members to excel.
  • Motivated team members to surpass their targets, recognizing and rewarding their achievements.
  • Oversaw quality control measures, maintaining high standards for all project outputs.
  • Facilitated culture of continuous improvement, encouraging feedback and innovative solutions from all team members.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Negotiated with suppliers to secure cost-effective resources, positively impacting project budgets.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Maintained database systems to track and analyze operational data.
  • Generated reports detailing findings and recommendations.
  • Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.

Coordinator/Assessment Specialist (NMT)/Case Management (Cald Portfolio)

Uniting
10.2013 - 09.2019
  • Coordinating and supervising therapeutic practitioners, overseeing intake and assessment, conducting operational meetings, and leading high-performance teams in service delivery.
  • Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
  • Developed training materials to enhance staff proficiency and productivity.
  • Improved team collaboration by initiating regular strategy meetings.
  • Conducted comprehensive competitor analysis to inform strategic decisions.
  • Increased efficiency by automating routine tasks with software solutions.
  • Analyzed sales data to identify trends and adjust marketing strategies accordingly.
  • Designed employee recognition program that improved morale and reduced turnover.
  • Conducted in-depth market research for identifying new business opportunities.
  • Gathered, organized and input information into digital database.
  • Collected, arranged, and input information into database system.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Conducted regular reviews of operations and identified areas for improvement.
  • Developed effective improvement plans in alignment with goals and specifications.
  • Created and managed project plans, timelines and budgets.
  • Devised and implemented processes and procedures to streamline operations.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Frequently inspected production area to verify proper equipment operation.
  • Supported creation of detailed, technical financial models to value potential acquisition targets.

Operations Manager

Wollongong Kitchens and Joinery Pty Ltd.
06.2012 - 10.2013
  • Providing operational direction and support to manufacturing, technical supervision, strategic direction for market share, and managing subcontractors.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Developed and maintained relationships with external vendors and suppliers.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Analyzed and reported on key performance metrics to senior management.
  • Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
  • Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Developed and implemented strategies to maximize customer satisfaction.
  • Developed strong relationships with vendors, resulting in better pricing and improved service quality.
  • Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
  • Increased profit by streamlining operations.
  • Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
  • Reported issues to higher management with great detail.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.

Assistant Manager

Cobham JJC and Blacktown Community Services – Department of Communities and youth Justice NSW
06.1993 - 05.2005
  • Conducting critical risk assessments, ensuring safety of high-risk offenders, managing intake assessments, and coordinating therapeutic group work.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.

Education

Family Law

College of Law
Australia
08.2022

Skills

  • Proficient in Microsoft Teams (MST), Word, Excel and PowerPoint
  • Problem-Solving
  • Attention to Detail
  • Team motivation
  • Team Supervision
  • People Management
  • Staff Training
  • Work Planning and Prioritization
  • Coaching and Mentoring
  • Documentation And Reporting
  • Performance Improvement
  • Complex Problem-Solving
  • Analytical Thinking
  • Conflict Resolution
  • Daily workflow improvement
  • Performance Evaluations
  • Influencing skills
  • Employee Evaluation
  • Customer Relationship Management
  • Business Analysis

Accomplishments

  • Supervised team of 14 practitioners and senior practitioner members.
  • Achieved outcomes by introducing RPF and NMT frameworks for operational and people management tasks.
  • Documented and resolved High conflict child protection issues which led to the safety of children and families

Certification

  • Licensed FDRP and NMAS Mediator since 2022

Languages

singhalese
Elementary

Timeline

Team Leader – Intensive Children and Family Program

The Benevolent Society
09.2019 - 08.2024

Coordinator/Assessment Specialist (NMT)/Case Management (Cald Portfolio)

Uniting
10.2013 - 09.2019

Operations Manager

Wollongong Kitchens and Joinery Pty Ltd.
06.2012 - 10.2013

Assistant Manager

Cobham JJC and Blacktown Community Services – Department of Communities and youth Justice NSW
06.1993 - 05.2005

Family Law

College of Law

Hobbies and Interests

  • Playing Cricket: Played for Bankstown, Strathfield and represented Sri Lanka in the under 19 squad.
  • Furniture designing and making with exhibitions in Australia.
Kishan Armstrong